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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and

Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and

Ashwin Kumar Karkala, Govinda Raj Sambamurthy, Govinda R Sambhamurthy

Eлектронна книга
  • Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
    • Table of Contents
    • Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
    • Credits
    • About the Authors
    • About the Reviewers
    • www.PacktPub.com
      • Support files, eBooks, discount offers, and more
        • Why subscribe?
        • Free access for Packt account holders
        • Instant updates on new Packt books
    • Preface
      • What this book covers
      • What you need for this book
      • Who this book is for
      • Conventions
      • Reader feedback
      • Customer support
        • Errata
        • Piracy
        • Questions
    • 1. Business Service Management: An Overview
      • Complexity in data centers
      • Modeling
        • DBA perspective: An example
        • Composite view: An example
        • Business view: An example
        • Target modeling
        • Systems and groups modeling
        • Services modeling
          • System-based service model
          • Synthetic transaction-based service model
      • Information Technology Infrastructure Library guidelines
      • Summary
    • 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
      • Oracle Enterprise Manager concepts
      • Flavors of Oracle Enterprise Manager
        • OEM Database Control
        • OEM application server and Fusion Middleware Control
        • OEM Grid Control (GC)
      • OEM Grid Control 11gR1 architecture
        • Oracle management agent
          • Local monitoring
          • Remote monitoring
        • Oracle Management Service (OMS) and console
      • Target modeling
        • Target discovery
        • Agent-monitored and repository targets
        • Availability management
        • Performance management
        • Alerts
        • Target home page
        • Passive and active monitoring
      • Composite targets
        • Group targets
        • System targets
        • Service targets
          • Service-level management
      • Product and management focus areas in OEM 11gR1
      • Summary
    • 3. Modeling Groups and Systems
      • Groups modeling with OEM Grid Control
        • Types of groups in OEM Grid Control
          • Integrator defined group types
          • Group types and availability management
        • Creating groups in OEM Grid Control
          • Normal group
            • General tab
            • Charts tab
            • Columns tab
            • Dashboard tab
          • Privilege propagating group
            • Converting normal groups to privilege propagating groups and vice versa
          • Redundancy group
            • Target type selection
            • General tab
        • Monitoring and managing group targets
          • Group home page
            • General region
            • Alerts region
            • Blackout region
            • Policy Violations region
            • Security Policy Violations region
            • Recommended Security Patches region
            • Related Links region
          • Redundancy group home page
          • Group monitoring
            • Configuration change monitoring
            • Monitoring selected metrics of members
            • Charts and historical metric trends
          • Group management
            • Access management
            • Administration of members
            • Editing a group
      • Systems modeling with OEM Grid Control
        • Types of system targets in OEM Grid Control
          • System targets and availability management
        • Creating system targets in OEM Grid Control
          • Creating a system target flow
            • Components tab
            • Topology tab
            • Charts tab
            • Columns tab
            • Dashboard tab
        • Monitoring and managing system targets
          • System home page
            • Services region
          • System charts
          • System administration
          • System components
          • System topology
            • Configure system
      • Summary
    • 4. Modeling Services
      • Service modeling with OEM Grid Control
        • Introduction to services
        • Business services as targets in OEM Grid Control
          • Passive and active monitoring
            • Passive monitoring
            • Active monitoring
        • Business service availability management
          • Introduction to service availability
          • Availability based on system
            • Key components
          • Availability based on service test
            • Key beacons
            • Key tests
      • Service targets supported in OEM Grid Control
        • Web application
        • Forms application
        • Generic service
        • Aggregate service
        • Out of box custom services
      • Creating services based on a system target
        • Creating generic services based on a system
          • Create generic service: General step
          • Create generic service: Availability step
          • Create generic service: Performance metrics step
          • Create generic service: Usage metrics step
          • Create generic service: Review step
      • Creating services Using command-line scripts
      • Monitoring services
        • All services page
          • Status column
          • Performance alerts
          • Usage alerts
          • System details
          • Key tests
          • Monitoring beacons
        • Generic service home page
          • General section
          • Key component summary region
          • All service alerts region
          • Performance and usage region
          • Key test summary region
        • Service charts tab
        • System tab
        • Topology tab
        • Service blackouts
          • Creating a service blackout
            • Properties step
            • Schedule step
            • Review step
        • Availability status history
      • Editing services
        • System configuration
        • Availability definition
      • Root cause analysis
        • Configuration
        • Service failure: Diagnostics using root cause analysis
          • Automatic root cause analysis
          • Manual root cause analysis
      • Summary
    • 5. Service Modeling Using Synthetic Transactions
      • Active monitoring with OEM Grid Control
        • Introduction to active monitoring
        • Beacons
        • Service tests
        • Licensing information
      • Creating services based on service tests
        • Creating Generic Service based on host ping test
          • Creating Generic Service: General step
          • Creating Generic Service: Availability step
          • Creating Generic Service: Service test step
          • Creating Generic Service: Beacons step
          • Creating Generic Service: Performance metrics step
          • Creating Generic Service: Usage metrics step
          • Creating Generic Service: Review step
      • Creating services based on command-line scripts
        • emcli create_service verb
      • Prominent service test types
        • Host ping service test type
        • FTP service test type
        • HTTP ping service test type
        • LDAP service test type
        • Web service (SOAP/REST) service test type
        • Other test types
          • Custom script test type
      • Advanced service test type: Web transaction
        • Web transaction recording
        • Steps and step groups
        • Web transaction playback options
        • Debugging issues related to web transactions
      • Monitoring services based on service tests
        • All Service page
        • Generic Service home page
          • Key test summary section
        • Test Performance tab
        • Monitoring all service tests and all beacons
        • Monitoring a single service test: Test home page
        • Configuring metric thresholds and collection frequency for service test metrics
        • Past changes and pending changes
      • Monitoring beacon Targets
        • Beacon home page
        • Beacon monitored targets
        • Watch Lists
          • Host ping using network watch list
          • HTTP ping using URL watch list
          • Ad hoc execution using the Test option
      • Summary
    • 6. Modeling Service Metrics
      • Metric collection using OEM Grid Control
        • Metrics
        • Collection interval
        • Metric thresholds and alerts
      • Service target metrics
        • Availability
        • Performance metrics
        • Usage metrics
        • Business metrics
      • Metric promotion for service targets
        • Metric promotion based on system components
        • Metric promotion based on service tests
      • Service metric creation using OEM Grid Control console
        • Performance metrics
        • Usage metrics
      • Service metric creation using command line
        • emcli set_metric_promotion verb
      • Editing service target metrics
        • Configuring metric collections and advanced settings
      • Monitoring service metrics
        • Monitoring metrics in the service home page
        • Monitoring metrics in the charts page
        • Monitoring service metric alerts
          • Service metric alerts in service target home page
          • Service metric alert details
      • Diagnosing metric promotion issues
        • Manual diagnostics
        • Diagnostics using promoted metrics diagnostics doctor
      • Summary
    • 7. Service-Level Management
      • Service-level agreements
      • Service-level management
      • Service-level management in OEM Grid Control
        • Service-level rule
        • Metrics used for service-level computation
        • Actual Service-level (%) computation
      • Defining service-levels in OEM Grid Control
        • Expected service-level
        • Actual service-level
          • Business hours
          • Availability criteria
          • Performance criteria
      • Monitoring service-levels using OEM Grid Control
        • Monitoring service-levels in service home page
        • Service-level Details page
      • Summary
    • 8. Modeling Composite Business Services
      • Introduction to composite business services
      • Aggregate service targets in OEM Grid Control
        • Modeling availability
        • Modeling key performance indicators
        • Modeling service levels
      • Creating aggregate service targets
        • Using OEM Grid Control console
          • Add aggregate service: Subservices tab
          • Add aggregate service: Performance tab
          • Add aggregate service: Usage tab
        • Using command-line scripts
          • emcli create_aggregate_service verb
      • Editing aggregate service targets
      • Monitoring aggregate service targets
        • Aggregate service home page
          • General section
          • Subservices region
          • Performance and usage region
          • Alerts region
        • Aggregate service charts tab
        • Topology tab
      • Diagnostics using Root Cause Analysis
        • Root Cause Analysis details
        • Root Cause Analysis configuration
      • Summary
    • 9. Real-Time Business Service Monitoring
      • Real-time monitoring in OEM Grid Control
        • Reports in OEM Grid Control
        • Reports customization
          • Report Definition: General tab
          • Report Definition: Elements tab
          • Report Definition: Schedule tab
          • Report Definition: Access tab
        • Dashboards in OEM Grid Control
        • Desktop widgets
      • Group and system monitoring dashboards
        • System dashboard drill downs
        • System monitoring dashboard customizations
      • Services monitoring dashboards
        • Services monitoring dashboard drill downs
          • Service Status dashboard
          • Service Detail dashboard
          • Service Level Details dashboard
      • Custom services monitoring dashboards
        • General options
        • Services options
        • Columns and time ranges options
      • Service Level and Monitoring widget
        • Prerequisites and installation of SLM desktop widget
          • Client-side prerequisites
          • OMS-side prerequisites
          • SLM widget setup
        • Configuring the SLM widget
        • Summary view
        • Detailed view
          • Sorting in the detailed view
      • Summary
    • 10. Business Service Management at your Data Center
      • Modeling IT infrastructure
        • Best practices for using group targets
        • Best practices for using system targets
      • Modeling business services
        • Best practices in the service target type selection
        • Best practices for system-based services
        • Best practices for test-based services
        • Best practices for modeling locations using beacons
        • Best practices for hybrid models
        • Best practices for modeling composite services
      • Modeling service hierarchy
        • Best practices for modeling service hierarchy
      • Monitoring business services
        • Management by Exception
          • Configuring metrics and thresholds
          • Configuring blackouts
          • Configuring service levels
          • Configuring monitoring templates
          • Configuring Root Cause Analysis
          • Configuring services monitoring dashboards
      • Lifecycle management
        • Provisioning
        • Configuration management
        • Patching and upgrades
      • Final words
    • Index
  • Назва: Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and
  • Автор: Ashwin Kumar Karkala, Govinda Raj Sambamurthy, Govinda R Sambhamurthy
  • Оригінальна назва: Oracle Enterprise Manager Grid Control 11g R1: Business Service Management. A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook
  • ISBN: 9781849682176, 9781849682176
  • Дата видання: 2011-05-18
  • Формат: Eлектронна книга
  • Ідентифікатор видання: e_3d1v
  • Видавець: Packt Publishing