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Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age. Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age. Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers

Daniel Valik

Ebook
  • Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
    • Table of Contents
    • Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
    • Credits
    • About the Author
    • About the Reviewers
    • www.PacktPub.com
      • Support files, eBooks, discount offers and more
        • Why Subscribe?
        • Free Access for Packt account holders
        • Instant Updates on New Packt Books
    • Preface
      • What this book covers
      • Who this book is for
      • Conventions
      • Reader feedback
      • Customer support
        • Errata
        • Piracy
        • Questions
    • 1. Innovation of Communication and Information Technologies
      • Defining communication
        • What changed the communication industry?
        • Understanding modern business communication needs
        • Evolution of communication tools
        • Increasing the number of ways to reach a person
        • Benefits of UC
        • Introducing cloud services in IT and telecommunication
      • Summary
    • 2. Information Technology Meets Knowledge Management
      • Microsoft SharePoint Server as a knowledge platform
        • Microsoft SharePoint as FAQ, collaboration, and best practice platform
      • YouTube as a video knowledge portal
        • A companys central intranet portal and team sites on Microsoft SharePoint
        • From skill search and real-time communication to mobile integration
      • Summary
    • 3. Business Cooperation in the World of the World Wide Web
      • What technological barriers are we talking about?
        • Understanding the unified communications umbrella
          • Learning about My Site
          • Instant messaging and chat
          • Knowing the modular IT platform
      • Summary
    • 4. Value and Potential for End Users
      • Technology supports our daily life
      • Persistent instant messaging
      • Being mobile the mobility advantage
      • From Roundtable and Email to CRM
      • Do more with real-time messaging
      • The great advantage of the unified communications platform
      • Developing your own UC add-ons
      • Summary
    • 5. Cost Optimization Approaches
      • Need for an efficient communication solution
      • Optimization opportunities with UC
        • Reducing direct costs of communication services
          • Reducing the costs/fees for Internet and data services
            • Potential savings
          • Reducing costs/fees for conference services
            • Potential savings
          • Reducing costs/charges for mobile and fixed line telephony
            • Potential savings
          • Optimizing communication and collaboration cost by using Federation
          • Reducing costs/fees for equipment setting up
            • Potential savings
        • Optimizing travel expenses and business travel
          • Potential savings
        • Optimizing communication infrastructure and replacing legacy technology
          • Potential savings
        • Advantages of cloud services
        • Optimization of existing infrastructure
          • Potential savings
        • Optimization of software licenses
          • Potential savings
        • Take advantage of knowledge and human capital
          • Potential savings
      • Business value assessment
      • Summary
    • 6. Unified Communications Projects in Practice
      • Initial situation
      • The role of a UC solution
      • Evaluating UC solutions
      • The Microsoft UC solution for Contoso
      • Additional benefits of UC solution
      • From decision, Proof of Concept, to rollout of UC
      • The pilot phase
      • Implementation of training
      • The overall concept
      • Concluding remarks
      • Summary
    • 7. Analyzing the Key Points of a Unified Communications Project
      • Evaluation phase
        • How can this be done easily?
      • Selecting unified communications solution and solution provider
      • Decision making and pilot phase
      • Summary
    • 8. Technology Inside the Microsoft UC Platform and a Look into the Future
      • Microsoft Lync Server 2013
      • Lync topology planning
        • Migrating from another Lync or OCS topology
        • Creating a new Lync topology
      • Server roles and editions
        • Lync Standard Edition
        • Lync Enterprise Edition
        • Lync Server considerations, roles, and functionalities
          • Front End Server
          • Back End Server
          • Edge Server
          • Mediation Server
          • Director Server
          • Group Chat Server(s)
        • Enterprise Voice with Lync 2013 Standard Edition
      • Branch Site with Lync 2013
      • Operation system and virtualization
        • Lync Server 2013 supports all Lync Server workloads in virtualization topologies
      • Network performance for communication and collaboration
        • Network port and security in Lync 2013
          • Ports and protocols for internal servers
          • External A/V firewall and port requirements
        • Administration of a Lync Server topology
      • The Lync client
        • Features available in the Lync 2013 client family
      • Lync 2013 in contact center deployments
      • Skype and Lync
      • Future development
      • Future vision
      • Summary
    • A. Appendix A.
    • Index
  • Tytuł: Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age. Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers
  • Autor: Daniel Valik
  • Tytuł oryginału: Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age. Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers.
  • ISBN: 9781849685078, 9781849685078
  • Data wydania: 2013-04-25
  • Format: Ebook
  • Identyfikator pozycji: e_3bfq
  • Wydawca: Packt Publishing