Kompetencje osobiste
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Mastering Customer Success. Discover tactics to decrease churn and expand revenue
Jeff Mar, Peter Armaly, Mark Stouse
The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.
Harris M Silverman
The way you choose to interact with your employees is a critical influence on your success as a manager, as well as determining the quality of your employees’ work and the tone of your office. Your superiors will make note of how you handle matters of management, and so will your employees. Many managers, especially when they are new to the role, can find themselves struggling and reacting blindly to situations rather than calmly choosing the correct management style. It’s essential that you be well equipped to handle your role as a manager.This handy guide takes you through the various elements of management style, and shows you how to decide on the best approach to take in a variety of situations and with different types of employee. Drawing on years of management expertise, it will enable you to bring out the best in your employees.Mastering Management Styles looks at the various components of management style and shows you how to combine them in the way that best suits each type of situation you’ll face. When should you be consultative with your employees? When should you be directive? How much coaching should you offer them, and how should you do it? How do you balance the interests of your employer with those of your employees? How do you distinguish between different types of employee? All of these topics are covered in this practical instruction manual for managers, providing you with a go-to set of analytical tools and hands-on strategies that will make you a much more effective and successful manager.
Aaron Guilmette, Steve Miles, Peter De Tender
The AI-900 exam helps you take your first step into an AI-shaped future. Regardless of your technical background, this book will help you test your understanding of the key AI-related topics and tools used to develop AI solutions in Azure cloud.This exam guide focuses on AI workloads, including natural language processing (NLP) and large language models (LLMs). You’ll explore Microsoft’s responsible AI principles like safety and accountability. Then, you’ll cover the basics of machine learning (ML), including classification and deep learning, and learn how to use training and validation datasets with Azure ML. Using Azure AI Vision, face detection, and Video Indexer services, you’ll get up to speed with computer vision-related topics like image classification, object detection, and facial detection. Later chapters cover NLP features such as key phrase extraction, sentiment analysis, and speech processing using Azure AI Language, speech, and translator services. The book also guides you through identifying GenAI models and leveraging Azure OpenAI Service for content generation. At the end of each chapter, you’ll find chapter review questions with answers, provided as an online resource.By the end of this exam guide, you’ll be able to work with AI solutions in Azure and pass the AI-900 exam using the online exam prep resources.
Steve Miles, Peter De Tender
This is the digital and cloud era, and Microsoft Azure is one of the top cloud computing platforms. It’s now more important than ever to understand how the cloud functions and the different services that can be leveraged across the cloud.This book will give you a solid understanding of cloud concepts and Microsoft Azure, starting by taking you through cloud concepts in depth, then focusing on the core Azure architectural components, solutions, and management tools. Next, you will understand security concepts, defense-in-depth, and key security services such as Network Security Groups and Azure Firewall, as well as security operations tooling such as Azure Security Center and Azure Sentinel. As you progress, you will understand how identity, governance, privacy, and compliance are managed in Azure. Finally, you will get to grips with cost management, service-level agreements, and service life cycles. Throughout, the book features a number of hands-on exercises to support the concepts, services, and solutions discussed. This provides you with a glimpse of real-world scenarios, before finally concluding with practice questions for AZ-900 exam preparation.By the end of this Azure book, you will have a thorough understanding of cloud concepts and Azure fundamentals, enabling you to pass the AZ-900 certification exam easily.
Steve Miles
Microsoft's Azure Data Fundamentals (DP-900) certification exam validates your expertise in core data concepts and Azure’s powerful data services capabilities. This comprehensive guide written by Steve Miles—a Microsoft Azure MVP and certified trainer with over 25 years of experience in cloud data services and 30+ certifications across major platforms—serves as your gateway to a future shaped by data and AI, regardless of your technical background.With the help of examples, you'll learn fundamental data concepts, including data representation, data storage options, and common workloads and gain clarity on the roles and responsibilities of key data professionals such as data administrators, engineers, and analysts. This guide covers all crucial exam domains, from data services capabilities of the Azure cloud platform to considerations for relational, non-relational, and analytics workloads, encompassing both Microsoft and open-source technologies.To supplement your exam prep, this book gives you access to a suite of online resources designed to boost your confidence, including mock tests, interactive flashcards, and invaluable exam tipsBy the end of this book, you’ll be fully prepared not only to pass the DP-900 exam but also to confidently tackle data solutions in Azure, setting a strong foundation for your data-driven career
Danny Varghese
Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer.Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Neil Benson
Whether you are a consultant for a Microsoft partner, an IT professional, a developer working for a Microsoft customer, or a freelance CRM consultant; this book is the ticket to advancing your career. Stand out in the crowd by obtaining certification MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration.The Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide covers the official course syllabus including all the topics and procedures you need to know to pass the exam. 'Test Your Knowledge' sections at the end of each chapter offer a 75-question sample exam to help you practice and master the certification test.The Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide covers the official syllabus for course 80294B including a 75-question practice exam.If you're new to Microsoft Dynamics CRM or Microsoft certifications then the book kicks off with an overview of both topics before diving into the official syllabus. There are in-depth chapters covering customization basics, the organization structure, entity and attribute customization, entity relationships, user interface customization, auditing, and solutions. Each chapter includes detailed procedures that you need to know for the exam as well as a self-test section to review your learning.Microsoft endorses IT pros and developers who've proven their expertise by attaining the certification. Use this book to supercharge your career by giving yourself an advantage. Stand out in the crowd!
Aaron Guilmette, James Hardiman, Doug Haven, Dwayne...
SC-300 exam content has undergone significant changes, and this second edition aligns with the revised exam objectives. This updated edition gives you access to online exam prep resources such as chapter-wise practice questions, mock exams, interactive flashcards, and expert exam tips, providing you with all the tools you need for thorough exam preparation.You’ll get to grips with the creation, configuration, and management of Microsoft Entra identities, as well as understand the planning, implementation, and management of Microsoft Entra user authentication processes. You’ll learn to deploy and use new Global Secure Access features, design cloud application strategies, and manage application access and policies by using Microsoft Cloud App Security. You’ll also gain experience in configuring Privileged Identity Management for users and guests, working with the Permissions Creep Index, and mitigating associated risks.By the end of this book, you’ll have mastered the skills essential for securing Microsoft environments and be able to pass the SC-300 exam on your first attempt.