Informatyka
Mastering Customer Success. Discover tactics to decrease churn and expand revenue
Jeff Mar, Peter Armaly, Mark Stouse
The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.
David Parker
Microsoft Visio Professional is a data visualization application that is used by many different market sectors and many different departments to represent information visually, from network infrastructure to organization charts, from process diagrams to office layouts. Starting off with a brief introduction to Visio Professional 2016 and then moving on to data storage, linking data to shapes, and working with SQL Server to create a solid foundation. Then we’ll cover topics such as refreshing data, working with geographical data, working with various graphics, and diagrams, and more. Finally, you’ll find out how to deploy custom stencils, templates, and code.
Uroš Kastelic, József Zoltán Vadkerti
Mastering DevOps on Microsoft Power Platform is your guide to revolutionizing business-critical solution development. Written by two Microsoft Technology Specialists with extensive experience in enterprise-scale Power Platform implementations and DevOps practices, this book teaches you how to design, build, and secure efficient DevOps processes by adapting custom software development practices to the Power Platform toolset, dramatically reducing time, cost, and errors in app modernization and quality assurance.The book introduces application life cycle management (ALM) and DevOps-enabled architecture, design patterns, and CI/CD practices, showing you why companies adopt DevOps with Power Platform. You'll master environment and solution management using Dataverse, Git, the Power Platform CLI, Azure DevOps, and GitHub Copilot.Implementing the shift-left approach in DevSecOps using GitHub Advanced Security features, you’ll create a Power Platform tenant governed by controls, automated tests, and backlog management. You’ll also discover advanced concepts, such as fusion architecture, pro-dev extensibility, and AI-infused applications, along with tips to avoid common pitfalls.By the end of this book, you’ll be able to build CI/CD pipelines from development to production, enhancing the life cycle of your business solutions on Power Platform.
Manjunath Gangappa, Rajkumar Rangaraj
Gain the skills to build, monitor, and debug distributed systems in Rust with this hands-on guide to observability using OpenTelemetry. As Rust adoption grows in backend services, developers face fragmented documentation and limited tooling for telemetry. This book fills that gap by presenting a unified, end-to-end solution to implement distributed observability in modern Rust systems.You’ll explore the foundations of observability and Rust’s ownership model before learning how to collect, export, and correlate logs, metrics, and traces. Discover how to instrument applications using OpenTelemetry crates and bridge them with the tracing ecosystem. Learn to deploy the OpenTelemetry Collector, integrate with Prometheus, Grafana, and Jaeger, and tackle challenges like sampling, context propagation, and async tracing.Written by two seasoned engineers with over 35 years of combined experience in large-scale systems and open-source observability leadership, this book balances theory with real-world implementations. From debugging async bottlenecks to configuring cost-effective telemetry pipelines, you’ll finish with the confidence to operate reliable, observable Rust systems at scale.
Manjunath Gangappa, Rajkumar Rangaraj
Gain the skills to build, monitor, and debug distributed systems in Rust with this hands-on guide to observability using OpenTelemetry. As Rust adoption grows in backend services, developers face fragmented documentation and limited tooling for telemetry. This book fills that gap by presenting a unified, end-to-end solution to implement distributed observability in modern Rust systems.You’ll explore the foundations of observability and Rust’s ownership model before learning how to collect, export, and correlate logs, metrics, and traces. Discover how to instrument applications using OpenTelemetry crates and bridge them with the tracing ecosystem. Learn to deploy the OpenTelemetry Collector, integrate with Prometheus, Grafana, and Jaeger, and tackle challenges like sampling, context propagation, and async tracing.Written by two seasoned engineers with over 35 years of combined experience in large-scale systems and open-source observability leadership, this book balances theory with real-world implementations. From debugging async bottlenecks to configuring cost-effective telemetry pipelines, you’ll finish with the confidence to operate reliable, observable Rust systems at scale.
Mastering Distributed Tracing. Analyzing performance in microservices and complex systems
Yuri Shkuro
Mastering Distributed Tracing will equip you to operate and enhance your own tracing infrastructure. Through practical exercises and code examples, you will learn how end-to-end tracing can be used as a powerful application performance management and comprehension tool. The rise of Internet-scale companies, like Google and Amazon, ushered in a new era of distributed systems operating on thousands of nodes across multiple data centers. Microservices increased that complexity, often exponentially. It is harder to debug these systems, track down failures, detect bottlenecks, or even simply understand what is going on. Distributed tracing focuses on solving these problems for complex distributed systems. Today, tracing standards have developed and we have much faster systems, making instrumentation less intrusive and data more valuable.Yuri Shkuro, the creator of Jaeger, a popular open-source distributed tracing system, delivers end-to-end coverage of the field in Mastering Distributed Tracing. Review the history and theoretical foundations of tracing; solve the data gathering problem through code instrumentation, with open standards like OpenTracing, W3C Trace Context, and OpenCensus; and discuss the benefits and applications of a distributed tracing infrastructure for understanding, and profiling, complex systems.
Mastering Django: Core. The Complete Guide to Django 1.8 LTS
Nigel George
Mastering Django: Core is a completely revised and updated version of the original Django Book, written by Adrian Holovaty and Jacob Kaplan-Moss - the creators of Django.The main goal of this book is to make you a Django expert. By reading this book, you’ll learn the skills needed to develop powerful websites quickly, with code that is clean and easy to maintain. This book is also a programmer’s manual that provides complete coverage of the current Long Term Support (LTS) version of Django. For developers creating applications for commercial and business critical deployments, Mastering Django: Core provides a complete, up-to-date resource for Django 1.8LTS with a stable code-base, security fixes and support out to 2018.
Mastering Docker Enterprise. A companion guide for agile container adoption
Mark Panthofer
While known mostly as the open source engine behind tens of millions of server nodes, Docker also offers commercially supported enterprise tooling known as the Docker Enterprise. This platform leverages the deep roots from Docker Engine - Community (formerly Docker CE) and Kubernetes, but adds support and tooling to efficiently operate a secure container platform at scale. With hundreds of enterprises on board, best practices and adoption patterns are emerging rapidly. These learning points can be used to inform adopters and help manage the enterprise transformation associated with enterprise container adoption. This book starts by explaining the case for Docker Enterprise, as well as its structure and reference architecture. From there, we progress through the PoC,pilot and production stages as a working model for adoption, evolving the platform’s design and configuration for each stage and using detailed application examples along the way to clarify and demonstrate important concepts.The book concludes with Docker’s impact on other emerging software technologies, such as Blockchain and Serverless computing.By the end of this book, you’ll have a better understanding of what it takes to get your enterprise up and running with Docker Enterprise and beyond.
Michael D. Smith
Mastering Docker on Windows is your comprehensive guide to deploying, securing, and scaling containers in enterprise-grade Windows environments. Tailored for developers, DevOps engineers, and IT professionals, this book dives deep into Docker’s advanced features, focusing on Windows 11.Starting with installation and setup, you’ll learn how to manage images, networks, and volumes on Windows. The book explores multi-container orchestration with Docker Compose, container security best practices, and performance optimization techniques to ensure your applications run efficiently and securely in production.You’ll also explore advanced topics such as running Docker in hybrid cloud environments and deploying AI/ML models using the Docker GenAI stack. Through practical examples and step-by-step tutorials, you’ll gain the skills to troubleshoot, monitor, and fine-tune Docker environments at scale. Throughout the book, you’ll build and evolve a small but realistic application stack that carries across chapters.Whether you're modernizing enterprise Windows workloads or building scalable, cloud-native applications, this book provides hands-on strategies and expert insights to help you master Docker on Windows. It’s ideal for readers with basic Docker experience who want to elevate their skills for real-world, enterprise success.
Mastering Drupal 8. An advanced guide to building and maintaining Drupal websites
Chaz Chumley, William Hurley
Drupal is an open source content management system trusted by governments and organizations around the globe to run their websites. It brings with it extensive content authoring tools, reliable performance, and a proven track record of security. The community of more than 1,000,000 developers, designers, editors, and others have developed and maintained a wealth of modules, themes, and other add-ons to help you build a dynamic web experience.Drupal 8 is the latest release of the Drupal built on the Symfony2 framework. This is the largest change to the Drupal project in its history. The entire API of Drupal has been rebuilt using Symfony and everything from the administrative UI to themes to custom module development has been affected.This book will cover everything you need to plan and build a complete website using Drupal 8. It will provide a clear and concise walkthrough of the more than 200 new features and improvements introduced in Drupal core. In this book, you will learn advanced site building techniques, create and modify themes using Twig, create custom modules using the new Drupal API, explore the new REST and Multilingual functionality, import, and export Configuration, and learn how to migrate from earlier versions of Drupal.
Gregg Marshall
Learn how to build complex displays of content—all without programming.Views were used on more than 80% of all Drupal 7 sites; now they are part of the Drupal 8 core. While most site builders and site owners are aware of views, they don't understand how to take full advantage of their power to create many amazing pages and blocks. If they use views, they might build 10 different view displays with different filters, without knowing that a contextual filter would require only a single display.Using our sample company, we'll take its existing content and evolve an ever more complex and powerful website for that company, starting with adapting the administration the user sees and moving on to making complex pages of information for site visitors.While the book is written for Drupal 8, the similarities between Views in Drupal 7 and 8 make this a useful reference for Drupal 7 site builders also.
Tanmay Deshpande
If you have interest in DynamoDB and want to know what DynamoDB is all about and become proficient in using it, this is the book for you. If you are an intermediate user who wishes to enhance your knowledge of DynamoDB, this book is aimed at you. Basic familiarity with programming, NoSQL, and cloud computing concepts would be helpful.
Malcolm Orr, Yang-Xin Cao
Kubernetes has emerged as the de facto standard for container orchestration, with recent developments making it easy to deploy and handle a Kubernetes cluster. However, a few challenges such as networking, load balancing, monitoring, and security remain. To address these issues, Amazon EKS offers a managed Kubernetes service to improve the performance, scalability, reliability, and availability of AWS infrastructure and integrate with AWS networking and security services with ease.You’ll begin by exploring the fundamentals of Docker, Kubernetes, Amazon EKS, and its architecture along with different ways to set up EKS. Next, you’ll find out how to manage Amazon EKS, encompassing security, cluster authentication, networking, and cluster version upgrades. As you advance, you’ll discover best practices and learn to deploy applications on Amazon EKS through different use cases, including pushing images to ECR and setting up storage and load balancing. With the help of several actionable practices and scenarios, you’ll gain the know-how to resolve scaling and monitoring issues. Finally, you will overcome the challenges in EKS by developing the right skill set to troubleshoot common issues with the right logic.By the end of this Kubernetes book, you’ll be able to effectively manage your own Kubernetes clusters and other components on AWS.
Ravi Kumar Gupta, Yuvraj Gupta
Even structured data is useless if it can’t help you to take strategic decisions and improve existing system. If you love to play with data, or your job requires you to process custom log formats, design a scalable analysis system, and manage logs to do real-time data analysis, this book is your one-stop solution. By combining the massively popular Elasticsearch, Logstash, Beats, and Kibana, elastic.co has advanced the end-to-end stack that delivers actionable insights in real time from almost any type of structured or unstructured data source. If your job requires you to process custom log formats, design a scalable analysis system, explore a variety of data, and manage logs, this book is your one-stop solution. You will learn how to create real-time dashboards and how to manage the life cycle of logs in detail through real-life scenarios.This book brushes up your basic knowledge on implementing the Elastic Stack and then dives deeper into complex and advanced implementations of the Elastic Stack. We’ll help you to solve data analytics challenges using the Elastic Stack and provide practical steps on centralized logging and real-time analytics with the Elastic Stack in production. You will get to grip with advanced techniques for log analysis and visualization. Newly announced features such as Beats and X-Pack are also covered in detail with examples.Toward the end, you will see how to use the Elastic stack for real-world case studies and we’ll show you some best practices and troubleshooting techniques for the Elastic Stack.
Bharvi Dixit
Elasticsearch is a modern, fast, distributed, scalable, fault tolerant, and open source search and analytics engine. Elasticsearch leverages the capabilities of Apache Lucene, and provides a new level of control over how you can index and search even huge sets of data.This book will give you a brief recap of the basics and also introduce you to the new features of Elasticsearch 5. We will guide you through the intermediate and advanced functionalities of Elasticsearch, such as querying, indexing, searching, and modifying data. We’ll also explore advanced concepts, including aggregation, index control, sharding, replication, and clustering. We’ll show you the modules of monitoring and administration available in Elasticsearch, and will also cover backup and recovery. You will get an understanding of how you can scale your Elasticsearch cluster to contextualize it and improve its performance. We’ll also show you how you can create your own analysis plugin in Elasticsearch. By the end of the book, you will have all the knowledge necessary to master Elasticsearch and put it to efficient use.
Mastering Elixir. Build and scale concurrent, distributed, and fault-tolerant applications
André Albuquerque, Daniel Caixinha
Running concurrent, fault-tolerant applications that scale is a very demanding responsibility. After learning the abstractions that Elixir gives us, developers are able to build such applications with inconceivable low effort. There is a big gap between playing around with Elixir and running it in production, serving live requests. This book will help you fll this gap by going into detail on several aspects of how Elixir works and showing concrete examples of how to apply the concepts learned to a fully ?edged application. In this book, you will learn how to build a rock-solid application, beginning by using Mix to create a new project. Then you will learn how the use of Erlang's OTP, along with the Elixir abstractions that run on top of it (such as GenServer and GenStage), that allow you to build applications that are easy to parallelize and distribute. You will also master supervisors (and supervision trees), and comprehend how they are the basis for building fault-tolerant applications. Then you will use Phoenix to create a web interface for your application. Upon fnishing implementation, you will learn how to take your application to the cloud, using Kubernetes to automatically deploy, scale, and manage it. Last, but not least, you will keep your peace of mind by learning how to thoroughly test and then monitor your application.
Frank Vasquez, Chris Simmonds
Mastering Embedded Linux Development is designed to be both a learning resource and a reference for your embedded Linux projects.In this fourth edition, you'll learn the fundamental elements that underpin all embedded Linux projects: the toolchain, the bootloader, the kernel, and the root filesystem. First, you will download and install a pre-built toolchain. After that, you will cross-compile each of the remaining three elements from scratch and learn to automate the process using Buildroot and the Yocto Project. The book progresses with coverage of over-the-air software updates and rapid prototyping with add-on boards. Two new chapters tackle modern development practices, including Python packaging and deploying containerized applications. These are followed by a chapter on writing multithreaded code and another on techniques to manage memory efficiently. The final chapters demonstrate how to debug your code, whether it resides in user space or in the Linux kernel itself. In addition to GNU debugger (GDB), the book also covers the different tracers and profilers that are available for Linux so that you can quickly pinpoint any performance bottlenecks in your system.*Email sign-up and proof of purchase required
Frank Vasquez, Chris Simmonds
Mastering Embedded Linux Development is designed to be both a learning resource and a reference for your embedded Linux projects.In this fourth edition, you'll learn the fundamental elements that underpin all embedded Linux projects: the toolchain, the bootloader, the kernel, and the root filesystem. First, you will download and install a pre-built toolchain. After that, you will cross-compile each of the remaining three elements from scratch and learn to automate the process using Buildroot and the Yocto Project. The book progresses with coverage of over-the-air software updates and rapid prototyping with add-on boards. Two new chapters tackle modern development practices, including Python packaging and deploying containerized applications. These are followed by a chapter on writing multithreaded code and another on techniques to manage memory efficiently. The final chapters demonstrate how to debug your code, whether it resides in user space or in the Linux kernel itself. In addition to GNU debugger (GDB), the book also covers the different tracers and profilers that are available for Linux so that you can quickly pinpoint any performance bottlenecks in your system.*Email sign-up and proof of purchase required