Informatyka
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
This book provides practical insights into service desk management, focusing on building and optimizing a service desk to meet organizational needs. It starts with an understanding of the service desk's role, mission, and vision, laying the foundation for effective operations. It covers strategic planning for a well-structured service desk, focusing on staffing, SLAs, and using knowledge bases and self-service portals.The book discusses essential tools and technologies like telephony systems and ITSM tools, and how to configure them for efficiency. It emphasizes developing high-performance teams focused on respect, integrity, and teamwork, highlighting the importance of clear documentation, such as standard operating procedures and incident management, to ensure consistency in service delivery.Performance measurement is emphasized with strategies for tracking success using CSFs, KPIs, and customer satisfaction metrics. It explores both qualitative and quantitative evaluations to improve service desk performance.Finally, it examines emerging trends such as AI and chatbots, and their integration into service desk operations. The last chapters offer professional tips, techniques for root cause analysis, and provide a roadmap to optimize service desk operations for future success.
Rebecca Terpstra, Dana Hoffman
Design professionals often find it hard to help their clients visualize their unique concepts and visions. Luckily, SketchUp bridges this communication gap with a powerful set of tools for visualizing and presenting your design ideas. This book teaches the approach perfected by two successful interior designers who have mastered SketchUp Pro/Studio to generate a workflow that produces fascinating designs and enables you to communicate them through vivid illustrations.Starting with a review of the basics of creating 3D models, this book introduces Becca’s Hierarchy of Modeling—a ten-step process that establishes a rhythmic pattern in your workflow. As you progress, you’ll build on your SketchUp Pro knowledge by constructing architectural elements of a commercial building and furnishing a residential room with your own furniture, fixtures, and equipment (FFE) from scratch. From infusing photorealism into models to crafting appealing client presentations using SketchUp LayOut, this book has you covered. Each chapter provides step-by-step explanations of essential concepts and practical examples to reinforce learning.By the end of this book, you’ll have an advanced understanding of SketchUp Pro’s capabilities, ensuring you enjoy working on conceptual or full design projects from start to finish and showing off your design prowess.
Dr. Gabriel N. Schenker
Containers have become the foundation of modern software platforms, transforming how applications are built, shipped, secured, and operated. However, as systems grow more distributed and regulated, using containers effectively requires more than basic commands, it requires architectural understanding, security awareness, and operational discipline.The Ultimate Docker Container Book, 4th edition takes you from container fundamentals to running production-grade platforms. Starting from first principles, the book explains how containers reduce friction in the software supply chain and progressively introduces images, networking, state management, testing, and debugging. You will learn how to design and operate distributed applications, manage multi-service systems, and apply orchestration using Kubernetes. This 4th edition places a stronger emphasis on security, governance, and compliance, reflecting real-world enterprise requirements. It also explores AI and automation in DevOps, showing how modern teams can enhance delivery and operations responsibly.Whether you are a developer, DevOps or platform engineer, or software architect, this book equips you with the skills and understanding needed to build secure, scalable, and future-ready container platforms.
Patrick Haggerty
From data ingestion and storage, through data processing and data analytics, to application hosting and even machine learning, whatever your IT infrastructural need, there's a good chance that Google Cloud has a service that can help. But instant, self-serve access to a virtually limitless pool of IT resources has its drawbacks. More and more organizations are running into cost overruns, security problems, and simple why is this not working? headaches.This book has been written by one of Google’s top trainers as a tutorial on how to create your infrastructural foundation in Google Cloud the right way. By following Google’s ten-step checklist and Google’s security blueprint, you will learn how to set up your initial identity provider and create an organization. Further on, you will configure your users and groups, enable administrative access, and set up billing. Next, you will create a resource hierarchy, configure and control access, and enable a cloud network. Later chapters will guide you through configuring monitoring and logging, adding additional security measures, and enabling a support plan with Google.By the end of this book, you will have an understanding of what it takes to leverage Terraform for properly building a Google Cloud foundational layer that engenders security, flexibility, and extensibility from the ground up.
Shankar Narayanan SGS, Vivekanandan SS, Jeff Hollan
Snowpark is a powerful framework that helps you unlock numerous possibilities within the Snowflake Data Cloud. However, without proper guidance, leveraging the full potential of Snowpark with Python can be challenging. Packed with practical examples and code snippets, this book will be your go-to guide to using Snowpark with Python successfully.The Ultimate Guide to Snowpark helps you develop an understanding of Snowflake Snowpark and how it enables you to implement workloads in data engineering, data science, and data applications within the Data Cloud. From configuration and coding styles to workloads such as data manipulation, collection, preparation, transformation, aggregation, and analysis, this guide will equip you with the right knowledge to make the most of this framework. You'll discover how to build, test, and deploy data pipelines and data science models. As you progress, you’ll deploy data applications natively in Snowflake and operate large language models (LLMs) using Snowpark container services.By the end of this book, you'll be able to leverage Snowpark's capabilities and propel your career as a Snowflake developer to new heights.
Shankar Narayanan SGS, Vivekanandan SS, Jeff Hollan
Snowpark is a powerful framework that helps you unlock numerous possibilities within the Snowflake Data Cloud. However, without proper guidance, leveraging the full potential of Snowpark with Python can be challenging. Packed with practical examples and code snippets, this book will be your go-to guide to using Snowpark with Python successfully.The Ultimate Guide to Snowpark helps you develop an understanding of Snowflake Snowpark and how it enables you to implement workloads in data engineering, data science, and data applications within the Data Cloud. From configuration and coding styles to workloads such as data manipulation, collection, preparation, transformation, aggregation, and analysis, this guide will equip you with the right knowledge to make the most of this framework. You'll discover how to build, test, and deploy data pipelines and data science models. As you progress, you’ll deploy data applications natively in Snowflake and operate large language models (LLMs) using Snowpark container services.By the end of this book, you'll be able to leverage Snowpark's capabilities and propel your career as a Snowflake developer to new heights.
Avi Tsadok
As an iOS developer, you must possess a diverse skill set encompassing Swift coding, design knowledge, and mastery of development tools. And while the demand for iOS developers remains high, the competition for landing your dream job has intensified in recent years. Being a skilled iOS developer is no longer enough — acing interviews is now just as essential as having technical expertise.In The Ultimate iOS Interview Playbook, you'll discover innovative ways to stand out as an iOS developer and pass every job interview. It will guide you to build your developer brand and present your skills to potential employers. This comprehensive guide covers over 100 interview questions, from Swift fundamentals and frameworks to complex design patterns and app architecture. You'll learn how to approach coding assessments like a pro and avoid red flags that could hinder your chances of success.Drawing from the author’s experience of interviewing hundreds of iOS developers and having been a candidate themself, this book addresses the challenges of showcasing your skills and knowledge within a limited timeframe.By the end of this book, you'll be ready to excel in any iOS interview, demonstrating your strengths and confidently tackling even the most challenging questions, ultimately paving the way to secure the job you've always wanted.
Doruk Somunkiran
The Ultimate Studio One Pro Book is a detailed, step-by-step guide to creating music with Studio One’s extensive set of production tools. This practical, goal-oriented resource will help musicians start producing their own music with Studio One and teach audio professionals how to include Studio One in their production workflow.The book begins by showing you how to set up Studio One to work smoothly on your system. The following chapters will walk you through the process of creating a project, along with recording audio and using virtual instruments to construct a MIDI arrangement. As you advance, you’ll find out how to edit your songs to perfection using Melodyne, Audio Bend, and an extensive collection of MIDI modifiers. You’ll also discover how to mix in Studio One with the effects plugins included in it, along with applying audio mastering in the Project window. Throughout this book, you’ll gain the skills needed to leverage Studio One confidently and effectively, as well as build your own unique music production workflow.By the end of this book, you’ll be able to effortlessly translate your musical ideas into complete songs using Studio One’s powerful tools.