Biznes i ekonomia
Mastering Customer Success. Discover tactics to decrease churn and expand revenue
Jeff Mar, Peter Armaly, Mark Stouse
The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.
Mariano De Maio, Mauricio Salatino, Esteban Aliverti
Mastering JBoss Drools 6 will provide you with the knowledge to develop applications involving complex scenarios. You will learn how to use KIE modules to create and execute Business Rules, and how the PHREAK algorithm internally works to drive the Rule Engine decisions. This book will also cover the relationship between Drools and jBPM, which allows you to enrich your applications by using Business Processes. You will be briefly introduced to the concept of complex event processing (Drools CEP) where you will learn how to aggregate and correlate your data based on temporal conditions. You will also learn how to define rules using domain-specific languages, such as spreadsheets, database entries, PMML, and more. Towards the end, this book will take you through the integration of Drools with the Spring and Camel frameworks for morecomplex applications.
Mastering JIRA 7. Become an expert at using JIRA 7 through this one-stop guide! - Second Edition
Ravi Sagar
Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues.This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
Harris M Silverman
The way you choose to interact with your employees is a critical influence on your success as a manager, as well as determining the quality of your employees’ work and the tone of your office. Your superiors will make note of how you handle matters of management, and so will your employees. Many managers, especially when they are new to the role, can find themselves struggling and reacting blindly to situations rather than calmly choosing the correct management style. It’s essential that you be well equipped to handle your role as a manager.This handy guide takes you through the various elements of management style, and shows you how to decide on the best approach to take in a variety of situations and with different types of employee. Drawing on years of management expertise, it will enable you to bring out the best in your employees.Mastering Management Styles looks at the various components of management style and shows you how to combine them in the way that best suits each type of situation you’ll face. When should you be consultative with your employees? When should you be directive? How much coaching should you offer them, and how should you do it? How do you balance the interests of your employer with those of your employees? How do you distinguish between different types of employee? All of these topics are covered in this practical instruction manual for managers, providing you with a go-to set of analytical tools and hands-on strategies that will make you a much more effective and successful manager.
Rodrigo Pinto
Mastering Microsoft 365 and SharePoint Online is an essential guide for businesses aiming to optimize operations and maintain a competitive edge. This comprehensive resource provides a systematic roadmap for navigating the complexities of Microsoft 365 and SharePoint Online, guided by enterprise architect and Microsoft 365 MVP Rodrigo Pinto, who is renowned for his innovative productivity-enhancing development strategies.Through real-world examples and expert insights, you'll learn how to create efficient workflows, manage user access, implement robust security measures, and leverage automation to streamline your processes. You’ll get to grips with using Power Automate, Power Apps, and Power BI to automate repetitive tasks, build custom applications, and visualize your data. This book focuses on SharePoint Online's role in document management and team collaboration, covering structure planning, processes, automation, implementing robust security measures, and maintaining compliance aligned with your business needs. It also provides strategies and case studies for migrating to Microsoft 365 and SharePoint Online and explores future trends and useful tips on implementation, collaboration, DevOps, Microsoft 365 development, and IT management.By the end of this book, you’ll acquire the necessary skills to maximize productivity, collaboration, and efficiency in your digital workspace.
Stefano Demiliani, Duilio Tacconi
This book dives straight into guiding you through the process of building real-world solutions with the AL language and Visual Studio Code. It emphasizes best practices and extensibility patterns to ensure your extensions are well-structured, maintainable, and meet the needs of modern businesses. You'll learn advanced AL techniques, report creation methods, debugging strategies, and how to leverage telemetries for monitoring. Additionally, it covers performance optimization practices and API integration to help you create efficient and interconnected solutions.With a focus on extension development, this new edition allows you to jump right into coding without spending time on setup processes. This book introduces new chapters covering essential tasks that Business Central developers frequently encounter, such as file handling and printing management. Finally, the book expands its scope by including chapters on various integration aspects, including VS Code extensions, GitHub DevOps, Azure services, and Power Platform integrations. We’ll wrap up by covering Copilot capabilities in Business Central and how you can create your own generative AI copilots. By mastering these concepts and techniques, you'll be well-equipped to create powerful and customized solutions that extend the capabilities of Dynamics 365 Business Central.
