Publisher: 24
IT Governance Publishing, Claire Agutter
This book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored.As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality.The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.
IT Governance Publishing, Claire Agutter
The book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement.In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively.With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.
ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond
IT Governance Publishing, Claire Agutter
The ITIL® 4 Essentials guide offers a comprehensive introduction to IT service management, focusing on ITIL® 4 practices and principles. Readers gain an understanding of the four dimensions of service management—organizations, people, information, technology, partners, and suppliers—which are key to delivering effective IT services.The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation.Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL® Foundation exam, with sample questions and strategies for success.
IT Governance Publishing, Claire Agutter
This book guides readers through the core principles and practices of High-Velocity IT, offering a comprehensive approach to modern IT service management. It begins with foundational concepts, introducing High-Velocity IT and the essential behaviors needed for success in dynamic environments. Readers are then introduced to the digital product lifecycle and the ITIL® operating model, which emphasize the importance of service value systems and value streams in driving business outcomes.The book delves into key behaviors that support continuous improvement, including adaptability, trust, and commitment to learning. It also covers various principles and models, such as Lean, Agile, and Design Thinking, offering practical techniques to enhance IT performance.In the later chapters, the focus shifts to ensuring valuable investments, fast development, resilient operations, and co-created value. It presents techniques for achieving these objectives while aligning with ITIL® 4 practices. The final chapter prepares readers for the HVIT certification exam, consolidating key learnings and providing a solid foundation for future success in High-Velocity IT environments. This book offers both theory and practical guidance for those seeking to thrive in fast-paced, value-driven IT operations.
ITIL(R) Foundation Essentials ITIL(R) 4 Edition. The ultimate revision guide
IT Governance Publishing, Claire Agutter
This book offers a detailed introduction to IT service management and the ITIL® 4 framework by covering key concepts such as value, service management, and co-creation, providing a solid foundation for understanding ITIL®. Readers are introduced to the four dimensions of service management and how they apply to organizational success. The book also explores the various roles involved in service management, from service providers to consumers, and the essential relationships that drive value.The book further explains ITIL®’s guiding principles, such as focusing on value, thinking and working holistically, and simplifying processes. These principles form the core of ITIL® 4’s approach, emphasizing flexibility, iterative progress, and stakeholder collaboration. With practical examples and clear explanations, readers will learn how to integrate these principles into their service management practices.Lastly, the book dives deep into the Service Value System and Service Value Chain, detailing how each component contributes to delivering business value. It also explores essential ITIL® practices, such as continual improvement and incident management. The final sections provide valuable exam preparation tips to ensure readers are well-equipped to pass the ITIL® Foundation exam with confidence.
K.M Karobella
Nie pozwól im na to, Emily! W dniu osiemnastych urodzin Emily Cavallo otrzymuje od losu prezent, na który ciężko pracowała przez ostatnie lata szkoły. W odebranej właśnie kopercie znajduje list potwierdzający przyjęcie na upragnione studia prawnicze. Odtąd Emily nieustannie śni o dniu, w którym poleci do Bostonu i przekroczy mury Harvardu... Niestety, ujawnienie marzeń panny Cavallo przynosi niespodziewany skutek. Pewien groźny człowiek postanawia odwołać się do przysięgi sprzed lat. Odtąd życie mafijnej księżniczki, wychowanej w złotej klatce pod czujnym okiem ojca, będzie zależne od woli chicagowskiego bossa. To Antonio Rizzo da Emily najsurowszą lekcję życia. Za jego sprawą dziewczyna się przekona, że wiara w przeznaczenie nie ma sensu, skoro nikt inny, tylko każdy sam jest odpowiedzialny za swoje czyny i konsekwencje własnych decyzji.
K.M Karobella
Nie pozwól im na to, Emily! W dniu osiemnastych urodzin Emily Cavallo otrzymuje od losu prezent, na który ciężko pracowała przez ostatnie lata szkoły. W odebranej właśnie kopercie znajduje list potwierdzający przyjęcie na upragnione studia prawnicze. Odtąd Emily nieustannie śni o dniu, w którym poleci do Bostonu i przekroczy mury Harvardu... Niestety, ujawnienie marzeń panny Cavallo przynosi niespodziewany skutek. Pewien groźny człowiek postanawia odwołać się do przysięgi sprzed lat. Odtąd życie mafijnej księżniczki, wychowanej w złotej klatce pod czujnym okiem ojca, będzie zależne od woli chicagowskiego bossa. To Antonio Rizzo da Emily najsurowszą lekcję życia. Za jego sprawą dziewczyna się przekona, że wiara w przeznaczenie nie ma sensu, skoro nikt inny, tylko każdy sam jest odpowiedzialny za swoje czyny i konsekwencje własnych decyzji.
Veronica Elsen
Jak wiele dotyk jest w stanie odebrać? Ile cierpienia może przysporzyć jego brak? James Wagner to syn właściciela największej na świecie sieci banków. Jest impulsywny i stanowczy. Aby przejąć udziały w firmie, jest gotowy na wszystko. Nawet na ślub. Rose kilka lat temu przeżyła koszmar, którego wspomnienie wciąż nie daje jej spać i nie pozwala do nikogo się zbliżyć. Żyjąc w cieniu przeszłości, skupia się na swoich studiach na wydziale historii. Aż pewnego dnia jej rodzice, bogaci przedsiębiorcy, dla których priorytetem jest rodzinny biznes, chcąc uratować swoją firmę, postanawiają wydać ją za Jamesa. Chandlerowie i Wagnerowie zawierają umowę. Rose i James muszą wypełnić jej warunki i przekonać wszystkie najważniejsze osoby w świecie biznesu, że ich aranżowane małżeństwo jest prawdziwe. Ale czy kobieta, która boi się dotyku, może stworzyć bliską relację z obcym mężczyzną? I czy można uciec od przeszłości, która zaczyna przypominać o sobie bardziej niż kiedykolwiek?