Verleger: IT Governance Publishing
The Hybrid Working Handbook. Mastering Hybrid Work: Navigating the Future of Flexible Teams
IT Governance Publishing, Sarah Cook
This comprehensive handbook explores hybrid working, offering valuable insights for both employees and managers looking to excel in flexible work environments. It begins by defining hybrid work and examining its evolution, including key examples of organizations that have successfully embraced this model. The book highlights the benefits of hybrid working, from improved work-life balance for employees to enhanced productivity for organizations. It also addresses the challenges, including the complexities of managing remote and in-office teams and maintaining employee well-being. Technology is a core enabler for hybrid success, and this book outlines the essential tools and strategies to manage hybrid teams effectively. Leadership in hybrid settings is explored, focusing on how managers can build inclusive, collaborative, and high-performing teams. The book also provides tips for individuals navigating hybrid work, such as balancing home and office life and addressing career visibility. Finally, it looks at the future of hybrid work, including emerging technologies and trends that will shape the workplace. This guide is a must-read for those aiming to optimize their hybrid work experience and drive organizational success.
IT Governance Publishing, Jamie Lynn Cooke
Agile frameworks have revolutionized the way business analysis is integrated into projects, but the role of the Agile business analyst is still evolving. This book explores how business analysts can thrive within Agile teams, offering insights into both the challenges and opportunities they face. By understanding the power and limitations of Agile, the reader will gain practical tools to not only survive but thrive in an Agile environment. The text outlines why having a dedicated Agile business analyst is crucial and provides actionable advice on how to build the right team and minimize risks. The author goes beyond theory to offer concrete steps that help business analysts add value to Agile projects. The reader will walk away with a deep understanding of the evolving Agile landscape, including the critical role of business analysis and practical tips for improving team dynamics, managing risks, and maximizing value. This book is perfect for professionals looking to integrate Agile business analysis into their teams and projects to achieve better outcomes and continuous improvement.
IT Governance Publishing, Leron Zinatullin
In today’s cybersecurity landscape, the human factor is crucial in information security. This book explores how human behavior often conflicts with security policies. The first part introduces key concepts in security and risk management, focusing on psychological factors like risk perception, trust, and decision-making.As the book progresses, it offers practical strategies to overcome these psychological barriers, such as improving communication, fostering trust, and aligning security policies with human behavior. Later chapters focus on creating a security culture where collaboration between security professionals, employees, and leaders is essential for success.The journey encourages readers to view security as a human-centered issue, not just a technical one. By integrating psychological theory with practical insights, the book helps security professionals address complex challenges and build a more secure and cooperative organization, enabling them to align security efforts with human behavior effectively.
The Ransomware Threat Landscape. Prepare for, recognise and survive ransomware attacks
IT Governance Publishing, Alan Calder
The Ransomware Threat Landscape offers an in-depth examination of ransomware, explaining how it works, its modes of access, and the consequences of attacks. The book begins by detailing the mechanisms of ransomware, how cybercriminals exploit vulnerabilities, and the damage it causes to organizations. It further explores the types of ransomware, their infection methods, and how attackers use ransomware for financial gain.The guide provides practical, actionable advice on basic and advanced cybersecurity measures to protect against ransomware. Topics like cybersecurity hygiene, staff awareness, and the importance of creating an anti-ransomware program are covered. The book emphasizes the role of a well-structured risk management framework and its application in preventing attacks and mitigating fallout from infections.For organizations of all sizes, the book offers tailored controls to strengthen defenses. It also explains the steps needed for a comprehensive recovery plan. Advanced prevention strategies for larger enterprises are discussed, making this guide suitable for IT professionals, security experts, and organizational leaders aiming to protect their systems from ransomware threats.
IT Governance Publishing, Richard Bingley
Becoming a successful security consultant requires a unique set of skills that span both the business and security worlds. This handbook serves as a practical guide to help professionals navigate the complex landscape of security consulting. It covers everything from the entrepreneurial aspects of starting a business to the essential security disciplines like private investigations, information security, and protective security. You’ll also explore the growing importance of resilience in both personal and organizational contexts.The book also delves into the crucial elements of security legislation and regulation, offering a thorough understanding of the legal frameworks that affect security professionals. From UK human rights laws to international laws related to corporate management and conflict, readers will gain the knowledge necessary to operate securely and legally in a variety of environments. Whether you are just starting out or looking to refine your security consulting expertise, this handbook provides the insights needed to thrive in the ever-evolving security industry. It’s a must-read for anyone seeking to build a reputation as a trusted expert in the security consulting field.
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
This book provides practical insights into service desk management, focusing on building and optimizing a service desk to meet organizational needs. It starts with an understanding of the service desk's role, mission, and vision, laying the foundation for effective operations. It covers strategic planning for a well-structured service desk, focusing on staffing, SLAs, and using knowledge bases and self-service portals.The book discusses essential tools and technologies like telephony systems and ITSM tools, and how to configure them for efficiency. It emphasizes developing high-performance teams focused on respect, integrity, and teamwork, highlighting the importance of clear documentation, such as standard operating procedures and incident management, to ensure consistency in service delivery.Performance measurement is emphasized with strategies for tracking success using CSFs, KPIs, and customer satisfaction metrics. It explores both qualitative and quantitative evaluations to improve service desk performance.Finally, it examines emerging trends such as AI and chatbots, and their integration into service desk operations. The last chapters offer professional tips, techniques for root cause analysis, and provide a roadmap to optimize service desk operations for future success.
The Universal Service Desk (USD). Implementing, controlling, and improving service delivery
IT Governance Publishing, Brian Johnson, Léon-Paul de...
This book is your go-to guide to mastering the Universal Service Desk (USD) for improving service management. The reader will understand USD's role in enterprises, delve into its design process, and learn how to use it for effective customer service and business operations. With practical examples and industry case studies, this book offers deep insights into the application of the USD for organizational success.The book begins by introducing the USD concept, highlighting its importance in streamlining service delivery and enhancing customer satisfaction. It outlines how a demand-oriented approach can be implemented across various business environments, optimizing workflows from front-office interactions to back-office coordination. Through the chapters, readers will learn to adapt USD to meet the evolving needs of enterprises.The final chapters focus on advanced practices such as improving service quality, managing virtual USD platforms, and aligning service desk operations with business goals. By following the structured approach outlined, you’ll gain the tools to create a USD that delivers measurable value, fosters seamless communication, and aligns with organizational priorities.
Well-being in the workplace. A guide to resilience for individuals and teams
IT Governance Publishing, Sarah Cook
This book explores the critical role of resilience in workplace well-being, offering practical tools to enhance physical, emotional, mental, and social health. It begins by defining resilience and its importance, especially in the wake of the pandemic, and explains how it impacts both individuals and teams. Early chapters focus on self-assessment, helping readers gauge their resilience and stress levels, while providing actionable steps for improvement.The book then dives into specific areas of well-being, such as physical health, emotional management, and mental strategies like positive thinking and mindfulness. It emphasizes the significance of social connections and offers practical advice for building support networks in a virtual world. For managers, there are strategies to foster resilience in their teams, from regular communication to promoting well-being initiatives.Each chapter is filled with case studies, self-assessment tools, and reflection points, ensuring readers can apply concepts directly to their work environment. The final section ties everything together with tips on making new resilience habits stick, reinforcing long-term well-being in the workplace.