Wydawca: K-i-s-publishing
Integrated Measurement - KPIs and Metrics for ITSM. A narrative account
IT Governance Publishing, Daniel McLean
This book is a comprehensive guide to understanding and utilizing Key Performance Indicators (KPIs) and metrics in IT Service Management (ITSM). It starts by breaking down complex concepts into easy-to-understand ideas, ensuring even beginners can grasp the essentials of measuring IT service performance. Early chapters introduce foundational principles, helping readers recognize why KPIs matter and how they contribute to operational success.As the book progresses, it delves into the application of these metrics to optimize ITSM processes, offering strategies to tackle challenges in data collection and analysis. The text emphasizes how to identify meaningful data amidst the noise and use it to drive informed decisions. Each chapter builds on practical insights, guiding professionals through the nuances of ITSM measurement and performance enhancement.By the end, readers will have a clear understanding of how to leverage KPIs to achieve measurable improvements, create data-driven strategies, and foster a culture of continuous improvement in their organizations. With real-world examples and actionable advice, this book equips IT professionals with the tools necessary to measure success and elevate their IT service management practices.
Andrew Blackmore
Your relationships with your customers aren’t simply an add-on to the way your business functions – they are the very thing that drives it. That’s why it makes sound business sense to integrate your CRM and your ERP; by building your CRM into your organization’s wider processes, you’ll find a solution to many of the problems faced by internally focused businesses, initiating a cultural transformation where your customers are at the centre of everything you do.This book shows you how to do just that, providing you with clear guidance on a wide range of complex issues, ranging from technical problems to the challenges of operational change.From planning and resourcing to deployment and optimization, follow each step in this book to successfully develop value driving integrations between CRM and ERP. Featuring examples and demonstrations and workshop ideas to help you explore best practices and overcome some of the challenges you may face when leading such a project, Integrating CRM Across Your Organization for Business Success is a valuable guide to implementing this vital and forward-thinking project.Explore CRM integrations in every corner of your business, including contact management, sales management, customer support and vendor management, and find out how to design and put in place a comprehensive business improvement project.
Intel Edison Projects. Build exciting IoT projects with Intel Edison
Avirup Basu
Change the way you look at embedded electronics with Intel Edison. It is a small computing platform packed with a set of robust features to deliver hands-on performance, durability, and software support.This book is a perfect place to kickstart development and rapid prototyping using Intel Edison. It will start by introducing readers to the Intel Edison board and explaining how to get started with it. You will learn how to build a mini weather station, which will help you to acquire temperature and smoke level and push it to the IoT platform. Then you will see how to build a home automation device and control your appliances using an Android app. Furthermore, we will build a security system using a webcam to detect faces and perform voice recognition. Toward the end, the book will demonstrate how you can buildtwo robots, which will be based on different line sensing sensors and can be controlled by a PC.The book will guide the readers through each and every step of execution of a project, using Intel Edison.
Marco Schwartz
If you are an experienced developer using classic Arduino boards and would like to extend your knowledge to the Intel Galileo board and polish your project building skills, this book is for you.
Richard Grimmett
This book is for anyone who has ever been curious about using the Intel Galileo to create electronics projects. Some programming background is useful, but if you know how to use a personal computer, with the aid of the step-by-step instructions in this book, you can construct complex electronics projects that use the Intel Galileo.
Marco Schwartz
Arduino is an electronic prototyping platform used by millions of people around the world. Intel Galileo is fully Arduino compatible; hence it combines the high performance of Intel with the simplicity of Arduino Software Development Environment. This makes it the ideal platform to build exciting projects, especially in the field of web-based connected applications and the Internet of Things.The book features several recipes all based on the Intel Galileo board, and that exploit the powerful features of the board. Each chapter explores a given field using the Galileo board.The book is mainly divided in three parts. The first part is all about learning the basics of the Intel Galileo board, but it uses some of the powerful features of the board such as connecting external sensors and complex hardware devices, compared with more basic Arduino boards.Then, the book dives into the topics related to networking and the Internet of Things. You will learn how to run a web server on the board and log data using a cloud-based service.Finally, the book ends with a chapter that aims to build a complete home automation hub using the Galileo board. This chapter uses everything that was learned in the book to make a home automation system using the Galileo board and Arduino.
Allen Chan, Kevin Trinh, Guilhem Molines, Suzette...
COVID-19 has made many businesses change how they work, change how they engage their customers, and even change their products. Several of these businesses have also recognized the need to make these changes within days as opposed to months or weeks. This has resulted in an unprecedented pace of digital transformation; and success, in many cases, depends on how quickly an organization can react to real-time decisions.This book begins by introducing you to IBM Cloud Pak for Business Automation, providing a hands-on approach to project implementation. As you progress through the chapters, you’ll learn to take on business problems and identify the relevant technology and starting point. Next, you’ll find out how to engage both the business and IT community to better understand business problems, as well as explore practical ways to start implementing your first automation project. In addition, the book will show you how to create task automation, interactive chatbots, workflow automation, and document processing. Finally, you’ll discover deployment best practices that’ll help you support highly available and resilient solutions.By the end of this book, you’ll have a firm grasp on the types of business problems that can be solved with IBM Cloud Pak for Business Automation.
Ajit Pratap Kundan
This book presents an introductory perspective on how machine learning plays an important role in a VMware environment. It offers a basic understanding of how to leverage machine learning primitives, along with a deeper look into integration with the VMware tools used for automation today.This book begins by highlighting how VMware addresses business issues related to its workforce, customers, and partners with emerging technologies such as machine learning to create new, intelligence-driven, end user experiences.You will learn how to apply machine learning techniques incorporated in VMware solutions for data center operations. You will go through management toolsets with a focus on machine learning techniques. At the end of the book, you will learn how the new vSphere Scale-Out edition can be used to ensure that HPC, big data performance, and other requirements can be met (either through development or by fine-tuning guidelines) with mainstream products.
Clifford Laurin, Michael Muller, Ike Kavas, Pat...
Ephesoft is an open source document capture solution. Everyone talks about the paperless work place but the reality is that paper still exists and will continue to be part of your business. Capturing the document's content using Ephesoft can minimize the time your company spends reviewing and processing physical documents.Intelligent Document Capture with Ephesoft teaches you about document capture in general and implementation of document capture using Ephesoft. Start by learning about document capture, the history of document capture, and intelligent document capture. Progress to a tour of Ephesoft's key features, including operator and administrator interfaces and then learn to configure Ephesoft to process your business's specific document types and extract content from those documents. Finally, learn advanced customization techniques that make Ephesoft accommodate your unique business needs.Intelligent Document Capture with Ephesoft will teach you to optimize the processing of your physical document, saving your company time and money.
Pat Myers, Ike Kavas, Michael Muller, Jon...
Every organization, public or private, processes documents in various formats, especially paper and fax formats. Processing documents manually is an expensive and time-consuming endeavor. Ephesoft Enterprise is a modern document capture solution that allows an organization to automate the business process. It uses powerful technology to classify and capture the vital information from the document's content. This helps to minimize the time your company spends on reviewing and processing any physical and electronic documents.This book teaches you about document capture in general and implementation of document capture using Ephesoft.Start by learning about document capture and how Ephesoft revolutionized the industry. Progress to a tour of key features, including operator and administrator interfaces and then learn to configure Ephesoft to process your business’s specific document types and extract content from those documents. You will also get to know the advanced customization techniques that make Ephesoft accommodate your unique business needs. Finally, the book concludes by teaching you how to embed the classification and extraction functionality using Ephesoft’s web services.By the end, you will learn to optimize the processing of your documents, saving your company time and money.
Sonali Sahu
With the volume of data growing exponentially in this digital era, it has become paramount for professionals to process this data in an accelerated and cost-effective manner to get value out of it. Data that organizations receive is usually in raw document format, and being able to process these documents is critical to meeting growing business needs.This book is a comprehensive guide to helping you get to grips with AI/ML fundamentals and their application in document processing use cases. You’ll begin by understanding the challenges faced in legacy document processing and discover how you can build end-to-end document processing pipelines with AWS AI services. As you advance, you'll get hands-on experience with popular Python libraries to process and extract insights from documents. This book starts with the basics, taking you through real industry use cases for document processing to deliver value-based care in the healthcare industry and accelerate loan application processing in the financial industry. Throughout the chapters, you'll find out how to apply your skillset to solve practical problems.By the end of this AWS book, you’ll have mastered the fundamentals of document processing with machine learning through practical implementation.
Intelligent IoT Projects in 7 Days. Build exciting projects using smart devices
Agus Kurniawan
Intelligent IoT Projects in 7 days is about creating smart IoT projects in just 7 days. This book will help you to overcome the challenge of analyzing data from physical devices.This book aims to help you put together some of the most exciting IoT projects in a short span of time. You'll be able to use these in achieving or automating everyday tasks—one project per day.We will start with a simple smart gardening system and move on to a smart parking system, and then we will make our own vending machine, a smart digital advertising dashboard, a smart speaker machine, an autonomous fire fighter robot, and finally look at a multi-robot cooperation using swarm intelligence.
Jeff Tang
As a developer, you always need to keep an eye out and be ready for what will be trending soon, while also focusing on what's trending currently. So, what's better than learning about the integration of the best of both worlds, the present and the future? Artificial Intelligence (AI) is widely regarded as the next big thing after mobile, and Google's TensorFlow is the leading open source machine learning framework, the hottest branch of AI. This book covers more than 10 complete iOS, Android, and Raspberry Pi apps powered by TensorFlow and built from scratch, running all kinds of cool TensorFlow models offline on-device: from computer vision, speech and language processing to generative adversarial networks and AlphaZero-like deep reinforcement learning. You’ll learn how to use or retrain existing TensorFlow models, build your own models, and develop intelligent mobile apps running those TensorFlow models. You'll learn how to quickly build such apps with step-by-step tutorials and how to avoid many pitfalls in the process with lots of hard-earned troubleshooting tips.
Santanu Pattanayak, Manohar Swamynathan
This book will be a perfect companion if you want to build insightful projects from leading AI domains using Python.The book covers detailed implementation of projects from all the core disciplines of AI. We start by covering the basics of how to create smart systems using machine learning and deep learning techniques. You will assimilate various neural network architectures such as CNN, RNN, LSTM, to solve critical new world challenges. You will learn to train a model to detect diabetic retinopathy conditions in the human eye and create an intelligent system for performing a video-to-text translation. You will use the transfer learning technique in the healthcare domain and implement style transfer using GANs. Later you will learn to build AI-based recommendation systems, a mobile app for sentiment analysis and a powerful chatbot for carrying customer services. You will implement AI techniques in the cybersecurity domain to generate Captchas. Later you will train and build autonomous vehicles to self-drive using reinforcement learning. You will be using libraries from the Python ecosystem such as TensorFlow, Keras and more to bring the core aspects of machine learning, deep learning, and AI.By the end of this book, you will be skilled to build your own smart models for tackling any kind of AI problems without any hassle.
Indraneel (Neel) Mitra, Ryan Burke
The Internet of Things (IoT) has transformed how people think about and interact with the world. The ubiquitous deployment of sensors around us makes it possible to study the world at any level of accuracy and enable data-driven decision-making anywhere. Data analytics and machine learning (ML) powered by elastic cloud computing have accelerated our ability to understand and analyze the huge amount of data generated by IoT. Now, edge computing has brought information technologies closer to the data source to lower latency and reduce costs.This book will teach you how to combine the technologies of edge computing, data analytics, and ML to deliver next-generation cyber-physical outcomes. You’ll begin by discovering how to create software applications that run on edge devices with AWS IoT Greengrass. As you advance, you’ll learn how to process and stream IoT data from the edge to the cloud and use it to train ML models using Amazon SageMaker. The book also shows you how to train these models and run them at the edge for optimized performance, cost savings, and data compliance.By the end of this IoT book, you’ll be able to scope your own IoT workloads, bring the power of ML to the edge, and operate those workloads in a production setting.
Jaroslaw Krochmalski
Starting with a walkthrough of the main workspace, you will get up and running with IDEA from the word go. You will learn how to exploit IDEA's software development tools and use the various product features such as source code control, the debugger, and the many code generation tools.You will then move on to advanced topics such as how IntelliJ helps in version control, managing change lists, viewing differences and changes, and reverting changes. You will also learn how IDEA can be used for agile development and web development, as well as its integration with frameworks such as Gradle.Complete with tips and tricks, this book will make sure that you have an in-depth and extensive knowledge of informed programming.