Verleger: K-i-s-publishing
Ankush Agarwal
IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently.ServiceDesk Plus 8.x Essentials is a practical, hands-on guide that walks you through the features of ServiceDesk Plus 8.x to help you set up and manage day-to-day IT services. The book also helps you to understand and practice the ITIL methodologies while using the tool for daily operations.ServiceDesk Plus 8.x Essentials conceptualizes the ITIL framework and takes you through the core processes and their implementation in ServiceDesk Plus 8.x in an easy and practical manner.The book will also help you to learn the process flows and manage incidents, problems, assets, and configurations while understanding the scope and responsibilities of the helpdesk. It also takes you through controlling changes and releases and highlights the features of the tools. If you need a concise handbook for a complete understanding of the metrics, challenges and risks of ITSM, then you have found the right book.With ServiceDesk Plus 8.x Essentials, you will learn everything you need to know to administer and manage IT services using ServiceDesk Plus, while making ITIL concepts practical and fun.
ServiceNow Application Development. Transform the way you build apps for enterprises
Sagar Gupta
ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.By the end of the book you will have mastered creating organized and customer-friendly applications
ServiceNow: Building Powerful Workflows. Automating IT Service Management
Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.The course provides you with highly practical content explaining ServiceNow from the following Packt books:1. Learning ServiceNow 2. ServiceNow Cookbook3. Mastering ServiceNow, Second Edition
ServiceNow Cookbook. Acquire key capabilities for the ServiceNow platform
Ashish Rudra Srivastava, Dustin Turner
ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle.Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow.By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Roy Justus, David Zhao
ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Roy Justus, David Zhao
ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.In this audiobook, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.By the end of this audiobook, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
ServiceNow IT Operations Management. Demystifying IT Operations Management
Ajaykumar Guggilla
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation.This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Aaron Ploetz, Devram Kandhare, Sudarshan Kadambi, Xun...
This is the golden age of open source NoSQL databases. With enterprises having to work with large amounts of unstructured data and moving away from expensive monolithic architecture, the adoption of NoSQL databases is rapidly increasing. Being familiar with the popular NoSQL databases and knowing how to use them is a must for budding DBAs and developers.This book introduces you to the different types of NoSQL databases and gets you started with seven of the most popular NoSQL databases used by enterprises today. We start off with a brief overview of what NoSQL databases are, followed by an explanation of why and when to use them. The book then covers the seven most popular databases in each of these categories: MongoDB, Amazon DynamoDB, Redis, HBase, Cassandra, In?uxDB, and Neo4j. The book doesn't go into too much detail about each database but teachesyou enough to get started with them.By the end of this book, you will have a thorough understanding of the different NoSQL databases and their functionalities, empowering you to select and use the rightdatabase according to your needs.
SFML Game Development By Example. Create and develop exciting games from start to finish using SFML
Raimondas Pupius
Simple and Fast Multimedia Library (SFML) is a simple interface comprising five modules, namely, the audio, graphics, network, system, and window modules, which help to develop cross-platform media applications. By utilizing the SFML library, you are provided with the ability to craft games quickly and easily, without going through an extensive learning curve. This effectively serves as a confidence booster, as well as a way to delve into the game development process itself, before having to worry about more advanced topics such as “rendering pipelines” or “shaders.”With just an investment of moderate C++ knowledge, this book will guide you all the way through the journey of game development.The book starts by building a clone of the classical snake game where you will learn how to open a window and render a basic sprite, write well-structured code to implement the design of the game, and use the AABB bounding box collision concept.The next game is a simple platformer with enemies, obstacles and a few different stages. Here, we will be creating states that will provide custom application flow and explore the most common yet often overlooked design patterns used in game development.Last but not the least, we will create a small RPG game where we will be using common game design patterns, multiple GUI. elements, advanced graphical features, and sounds and music features. We will also be implementing networking features that will allow other players to join and play together.By the end of the book, you will be an expert in using the SFML library to its full potential.
Artur Moreira, Henrik Vogelius Hansson, Jan Haller,...
Game development comprises the combination of many different aspects such as game logics, graphics, audio, user input, physics and much more. SFML is an Open Source C++ library designed to make game development more accessible, exposing multimedia components to the user through a simple, yet powerful interface.If you are a C++ programmer with a stack of ideas in your head and seeking a platform for implementation, your search ends here.Starting with nothing more than a blank screen, SFML Game Development will provide you with all the guidance you need to create your first fully featured 2D game using SFML 2.0. By the end, you'll have learned the basic principles of game development, including advanced topics such as how to network your game, how to utilize particle systems and much more.SFML Game Development starts with an overview of windows, graphics, and user inputs. After this brief introduction, you will start to get to grips with SFML by building up a world of different game objects, and implementing more and more gameplay features. Eventually, you'll be handling advanced visual effects, audio effects and network programming like an old pro. New concepts are discussed, while the code steadily develops.SFML Game Development will get you started with animations, particle effects and shaders. As well as these fundamental game aspects, we're also covering network programming to the extent where you'll be able to support the game running from two different machines. The most important part, the gameplay implementation with enemies and missiles, will make up the core of our top-scrolling airplane shoot' em-up game!You will learn everything you need in SFML Game Development in order to start with game development and come closer to creating your own game.
Sammie Crowder
Blender is the most important up-and-coming 3D software package in the world. EEVEE, a state-of-the-art real-time rendering engine is a fairly new addition to Blender and provides the capacity to create artwork at blazing speed, almost 12 times faster than Cycles.Lighting, Shading, and Rendering with Blender’s EEVEE provides a high-level overview of what EEVEE is capable of, then teaches users about Geometry Nodes, Rendering Techniques, using shortcuts like Kitbashing and Alphas to speed up scene creation, volumetrics, reflections, adding lights, cameras and even special effects like fire and smoke, all in EEVEE. All of this is in the context of creating actual scenes that readers will work through from start to finish. By the time a Blender Artist completes the book, they will have created three separate works that have challenged them to iterate and design with the full power of Blender’s EEVEE.
Patrick Tucker
After opening a toolbox full of tools, it can initially be hard to know which is the right one for the job – which tool works best and when. Showing you how to create an informed and purposeful plan for SharePoint Online in the context of the Microsoft 365 suite of tools is what this book is all about.SharePoint Architect's Planning Guide will help you understand all you can do with SharePoint. Whether the tools are new to you or you’ve used the older versions in the past, your journey will start by learning about the building blocks. This book is not a step-by-step guide; there are tons of online resources to give you that and to help you better keep up with the pace of change. This book is a planning guide, helping you with the context, capabilities, and considerations for implementing SharePoint Online in the most successful way possible. Whether you need to plan a new intranet, migrate files to a modern platform, or take advantage of tools such as Power Platform, Teams, and Planner, this guide will help you get to grips with the technology, ask the right questions to build your plan, and successfully implement it from the technical and user adoption perspectives.By the end of this Microsoft book, you’ll be able to perceive the toolbox as a whole and efficiently prepare a planning and governance document for use in your organization.
Jussi Roine, Olli Jääskeläinen
SharePoint is one of Microsoft's best known web platforms. A loyal audience of developers, IT Pros and power users use it to build line of business solutions. The SharePoint Framework (SPFx) is a great new option for developing SharePoint solutions. Many developers are creating full-trust based solutions or add-in solutions, while also figuring out where and how SPFx fits in the big picture. This book shows you how design, build, deploy and manage SPFx based solutions for SharePoint Online and SharePoint 2016. The book starts by getting you familiar with the basic capabilities of SPFx. After that, we will walk through the tool-chain on how to best create production-ready solutions that can be easily deployed manually or fully automated throughout your target Office 365 tenants.We describe how to configure and use Visual Studio Code, the de facto development environment for SPFx-based solutions. Next, we provide guidance and a solid approach to packaging and deploying your code. We also present a straightforward approach to troubleshooting and debugging your code an environment where business applications run on the client side instead of the server side.
Ivan Djordjevic
Shopify is one of the fastest-growing eCommerce platforms, which means developers familiar with the Liquid concept are needed now more than ever. This book will help you to build a solid foundation by enabling you to develop your skills from the ground up by gaining essential theoretical knowledge of Liquid and putting that knowledge to use through hands-on projects.Shopify Theme Customization with Liquid begins by helping you get to grips with basic Shopify information, its interface and theme structure, setting up your Partner account, and creating a child theme, which is essential when preparing for any future work on Shopify. You'll then explore Liquid core features that will provide you with a basic understanding of the Liquid programming logic needed to develop any feature. As you advance to the latest and advanced features, you'll learn about JSON settings, allowing you to create any type of static or dynamic section - a must-have for becoming a competent Shopify developer. Finally, the book takes you through the Shopify Ajax API to gain the necessary skills needed to create a variety of dynamic features and content.By the end of this Shopify book, you'll be able to take on challenging projects to showcase your theme customization expertise to your future employer.
Einar Ingebrigtsen, Einar Ingebrigtsen
Vibor Cipan, Vibor Cipan (EUR)
Silverlight makes it much easier to build web applications with highly usable, interactive, and exciting user interfaces. However, with so many new options open to designers and developers, making the best use of the tools available is not always so easy. It's ease of use and rapid development process has left one area completely uncovered— how to design, build, and implement professional and usable interfaces, and create an enjoyable user experience and interaction.Written by a Microsoft MVP and Silverlight Prototyping Specialist, this book is the first and only book on developing Silverlight User Interfaces. Clear, step-by-step instructions show how to build all the user interface elements that users look forward to in a cutting edge app. This book offers essential recipes, with each recipe depicting the commonly used user interface patterns built with Silverlight, and in some cases, with WPF to showcase the possibilities.The author's experience in designing and developing user interfaces enables him to share insights on creating professional interfaces in a clear and friendly way. The book starts off with recipes dealing with fixed and fluid layouts, building custom command link controls, working with navigation, and collapsible panels, and then moves on to the more advanced topics such as calendars, alternating row colors, and task panes. The author covers a number of different UI patterns, controls, and approaches accompanied by XAML and C# code where needed (and explained), along with usage context and practical, proven, and professional techniques for specific controls and patterns.From maps to task panes, and web cam support to pixel shaders, this Cookbook provides you with a rich selection of Silverlight UI recipes. It covers all that you need to know in order to design and implement a user interface, together with professional user experience and interface guidelines to make your solutions and applications pleasurable for your users.The author has found himself in the role of both, a designer and a developer, at different points in his professional career, and his motive was to create a book that will serve as a useful resource for designers and developers trying to find their way with Silverlight and Expression Blend.By the end of the book, you will be able to create a rich, professional, and standards-compliant user interface.
Sakti Mishra
Amazon EMR, formerly Amazon Elastic MapReduce, provides a managed Hadoop cluster in Amazon Web Services (AWS) that you can use to implement batch or streaming data pipelines. By gaining expertise in Amazon EMR, you can design and implement data analytics pipelines with persistent or transient EMR clusters in AWS.This book is a practical guide to Amazon EMR for building data pipelines. You'll start by understanding the Amazon EMR architecture, cluster nodes, features, and deployment options, along with their pricing. Next, the book covers the various big data applications that EMR supports. You'll then focus on the advanced configuration of EMR applications, hardware, networking, security, troubleshooting, logging, and the different SDKs and APIs it provides. Later chapters will show you how to implement common Amazon EMR use cases, including batch ETL with Spark, real-time streaming with Spark Streaming, and handling UPSERT in S3 Data Lake with Apache Hudi. Finally, you'll orchestrate your EMR jobs and strategize on-premises Hadoop cluster migration to EMR. In addition to this, you'll explore best practices and cost optimization techniques while implementing your data analytics pipeline in EMR.By the end of this book, you'll be able to build and deploy Hadoop- or Spark-based apps on Amazon EMR and also migrate your existing on-premises Hadoop workloads to AWS.