Wydawca: K-i-s-publishing
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
Rebecca Terpstra, Dana Hoffman
Craig M Jamieson
David Cohen, Christian Sturm
Frank Solomon, Prashanth Jayaram, Awni Al Saqqa
Peter Farrell, Alvaro Fuentes, Ajinkya Sudhir Kolhe,...
The Successful Software Manager. The definitive guide to growing from developer to manager
Herman Fung