Verleger: Packt Publishing
Harveen Singh Chadha, Luis Capelo
The Art of CRM. Proven strategies for modern customer relationship management
Max Fatouretchi
Alan Bernardo Palacio
Ninad Deshpande, Sivaram Pothukuchi
Florian Rappl, Lothar Schöttner
Florian Rappl, Lothar Schöttner
Joseph Edmonds, Lorna Jane Mitchell