Mastering Customer Success. Discover tactics to decrease churn and expand revenue

Jeff Mar, Peter Armaly, Mark Stouse

The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.

Mastering JBoss Drools 6. Discover the power of Drools 6 and Business Rules for developing complex scenarios in your applications

Mariano De Maio, Mauricio Salatino, Esteban Aliverti

Mastering JBoss Drools 6 will provide you with the knowledge to develop applications involving complex scenarios. You will learn how to use KIE modules to create and execute Business Rules, and how the PHREAK algorithm internally works to drive the Rule Engine decisions. This book will also cover the relationship between Drools and jBPM, which allows you to enrich your applications by using Business Processes. You will be briefly introduced to the concept of complex event processing (Drools CEP) where you will learn how to aggregate and correlate your data based on temporal conditions. You will also learn how to define rules using domain-specific languages, such as spreadsheets, database entries, PMML, and more. Towards the end, this book will take you through the integration of Drools with the Spring and Camel frameworks for morecomplex applications.

Mastering Management Styles: Expert Guidance for Managers. Discover and perfect your ultimate management style for success in your role with this book and

Harris M Silverman

The way you choose to interact with your employees is a critical influence on your success as a manager, as well as determining the quality of your employees’ work and the tone of your office. Your superiors will make note of how you handle matters of management, and so will your employees. Many managers, especially when they are new to the role, can find themselves struggling and reacting blindly to situations rather than calmly choosing the correct management style. It’s essential that you be well equipped to handle your role as a manager.This handy guide takes you through the various elements of management style, and shows you how to decide on the best approach to take in a variety of situations and with different types of employee. Drawing on years of management expertise, it will enable you to bring out the best in your employees.Mastering Management Styles looks at the various components of management style and shows you how to combine them in the way that best suits each type of situation you’ll face. When should you be consultative with your employees? When should you be directive? How much coaching should you offer them, and how should you do it? How do you balance the interests of your employer with those of your employees? How do you distinguish between different types of employee? All of these topics are covered in this practical instruction manual for managers, providing you with a go-to set of analytical tools and hands-on strategies that will make you a much more effective and successful manager.

Mastering Microsoft 365 and SharePoint Online. A complete guide to boosting organizational efficiency with Microsoft 365's real-world solutions

Rodrigo Pinto

Mastering Microsoft 365 and SharePoint Online is an essential guide for businesses aiming to optimize operations and maintain a competitive edge. This comprehensive resource provides a systematic roadmap for navigating the complexities of Microsoft 365 and SharePoint Online, guided by enterprise architect and Microsoft 365 MVP Rodrigo Pinto, who is renowned for his innovative productivity-enhancing development strategies.Through real-world examples and expert insights, you'll learn how to create efficient workflows, manage user access, implement robust security measures, and leverage automation to streamline your processes. You’ll get to grips with using Power Automate, Power Apps, and Power BI to automate repetitive tasks, build custom applications, and visualize your data. This book focuses on SharePoint Online's role in document management and team collaboration, covering structure planning, processes, automation, implementing robust security measures, and maintaining compliance aligned with your business needs. It also provides strategies and case studies for migrating to Microsoft 365 and SharePoint Online and explores future trends and useful tips on implementation, collaboration, DevOps, Microsoft 365 development, and IT management.By the end of this book, you’ll acquire the necessary skills to maximize productivity, collaboration, and efficiency in your digital workspace.

Mastering Microsoft Dynamics 365 Business Central. The complete guide for designing and integrating advanced Business Central solutions - Second Edition

Stefano Demiliani, Duilio Tacconi

This book dives straight into guiding you through the process of building real-world solutions with the AL language and Visual Studio Code. It emphasizes best practices and extensibility patterns to ensure your extensions are well-structured, maintainable, and meet the needs of modern businesses. You'll learn advanced AL techniques, report creation methods, debugging strategies, and how to leverage telemetries for monitoring. Additionally, it covers performance optimization practices and API integration to help you create efficient and interconnected solutions.With a focus on extension development, this new edition allows you to jump right into coding without spending time on setup processes. This book introduces new chapters covering essential tasks that Business Central developers frequently encounter, such as file handling and printing management. Finally, the book expands its scope by including chapters on various integration aspects, including VS Code extensions, GitHub DevOps, Azure services, and Power Platform integrations. We’ll wrap up by covering Copilot capabilities in Business Central and how you can create your own generative AI copilots. By mastering these concepts and techniques, you'll be well-equipped to create powerful and customized solutions that extend the capabilities of Dynamics 365 Business Central.

Mastering Project Management with ClickUp for Work and Home Life Balance. A step-by-step implementation and optimization guide to unlocking the power of ClickUp and AI

Edward Unger, Ryan Coyne

Do you want to start a business or turn a hobby into a profession, but feel like you're running out of time? Do you want to become a productivity powerhouse, effectively juggling personal and professional responsibilities? Does your team need help boosting efficiency? This comprehensive guide provides practical strategies and action plans to optimize your work and home life using ClickUp.Achieve project success by setting meaningful KPIs, creating team dashboards, generating real-time reports, and extending ClickUp with integrations. You’ll learn how to implement and optimize your workspace structure, project management, processes, workflows, automation, AI, and how to use ClickUp Brain as a knowledgebase. This book also helps you master ClickUp for home life by using it to manage personal tasks, plan vacations, collaborate on projects, maintain interactive inventory, and track household chores. Finally, you'll explore advanced features, goal setting, and personal approaches to maximize your leverage of ClickUp as your 'accomplishment system.Whether you're a seasoned user or just getting started, this ClickUp handbook provides best practices and highlights common mistakes for implementing and optimizing ClickUp to unlock its potential and achieve your goals.

Mastering PyTorch. Create and deploy deep learning models from CNNs to multimodal models, LLMs, and beyond - Second Edition

Ashish Ranjan Jha

PyTorch is making it easier than ever before for anyone to build deep learning applications. This PyTorch deep learning book will help you uncover expert techniques to get the most out of your data and build complex neural network models.You’ll build convolutional neural networks for image classification and recurrent neural networks and transformers for sentiment analysis. As you advance, you'll apply deep learning across different domains, such as music, text, and image generation, using generative models, including diffusion models. You'll not only build and train your own deep reinforcement learning models in PyTorch but also learn to optimize model training using multiple CPUs, GPUs, and mixed-precision training. You’ll deploy PyTorch models to production, including mobile devices. Finally, you’ll discover the PyTorch ecosystem and its rich set of libraries. These libraries will add another set of tools to your deep learning toolbelt, teaching you how to use fastai to prototype models and PyTorch Lightning to train models. You’ll discover libraries for AutoML and explainable AI (XAI), create recommendation systems, and build language and vision transformers with Hugging Face.By the end of this book, you'll be able to perform complex deep learning tasks using PyTorch to build smart artificial intelligence models.

Mastering QuickBooks 2020. The ultimate guide to bookkeeping and QuickBooks Online

Crystalynn Shelton

Intuit QuickBooks is an accounting software package that helps small business owners to manage all their bookkeeping tasks. Its complete range of accounting capabilities, such as tracking income and expenses, managing payroll, simplifying taxes, and accepting online payments, makes QuickBooks software a must-have for business owners and aspiring bookkeepers.This book is a handy guide to using QuickBooks Online to manage accounting tasks and drawing business insights by generating reports easily. Using a fictitious company, the book demonstrates how to create a QuickBooks Online account; customize key settings for a business; manage customers, vendors, and products and services; generate reports; and close the books at the end of the period. QuickBooks records your debits and credits, so you don't need to learn accounting. However, you will find out what happens under the hood and understand how your financial statements are impacted by what you do in QuickBooks. You'll also discover tips, shortcuts, and best practices that will help you save time and become a QuickBooks pro.By the end of this book, you'll have become well-versed with the features of QuickBooks and be able to set up your business and manage all bookkeeping tasks with ease.