Zarządzanie
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
Rebecca Terpstra, Dana Hoffman
Craig M Jamieson
The Universal Service Desk (USD). Implementing, controlling, and improving service delivery
IT Governance Publishing, Brian Johnson, Léon-Paul de...
Theoretical and practical aspects of CSR implementation by foreign investors
Janusz Gudowski, Ryszard Piasecki