Biznes i ekonomia
Madhu Ramanujan
Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners.The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks.By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Fred Heath
Curious why so many rely on Scrum and what makes Agile so effective? Learn from seasoned software engineer and Scrum expert Fred Heath, everything you need to become a certified Scrum Master. With over two decades of experience across the software development lifecycle, Fred brings invaluable insights from his extensive work in Scrum, both as a Scrum Master and developer. In this updated guide, he not only takes you from Scrum basics to mastery but also offers practical, real-world knowledge to help you become an effective Scrum Master.The first part of the book introduces the Scrum fundamentals and prepares you for Level I certification, covering the importance of Scrum team structure, the benefits of well-planned sprints, and how to create and manage sprint and product backlogs.The second part elevates your skills to the Level II certification standard, exploring advanced topics such as Scrum anti-patterns, scaling Scrum, and how to support developers and product owners. Each chapter concludes with quizzes to reinforce the concepts you've learned. The book wraps up with exam preparation tips and myth-busting strategies to give you a competitive edge in passing your Scrum Master exams.By the end of this book, you'll be proficient as a Scrum Master ensuring you won’t fall behind in an ever-increasingly agile world.
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
This book provides practical insights into service desk management, focusing on building and optimizing a service desk to meet organizational needs. It starts with an understanding of the service desk's role, mission, and vision, laying the foundation for effective operations. It covers strategic planning for a well-structured service desk, focusing on staffing, SLAs, and using knowledge bases and self-service portals.The book discusses essential tools and technologies like telephony systems and ITSM tools, and how to configure them for efficiency. It emphasizes developing high-performance teams focused on respect, integrity, and teamwork, highlighting the importance of clear documentation, such as standard operating procedures and incident management, to ensure consistency in service delivery.Performance measurement is emphasized with strategies for tracking success using CSFs, KPIs, and customer satisfaction metrics. It explores both qualitative and quantitative evaluations to improve service desk performance.Finally, it examines emerging trends such as AI and chatbots, and their integration into service desk operations. The last chapters offer professional tips, techniques for root cause analysis, and provide a roadmap to optimize service desk operations for future success.
Rebecca Terpstra, Dana Hoffman
Design professionals often find it hard to help their clients visualize their unique concepts and visions. Luckily, SketchUp bridges this communication gap with a powerful set of tools for visualizing and presenting your design ideas. This book teaches the approach perfected by two successful interior designers who have mastered SketchUp Pro/Studio to generate a workflow that produces fascinating designs and enables you to communicate them through vivid illustrations.Starting with a review of the basics of creating 3D models, this book introduces Becca’s Hierarchy of Modeling—a ten-step process that establishes a rhythmic pattern in your workflow. As you progress, you’ll build on your SketchUp Pro knowledge by constructing architectural elements of a commercial building and furnishing a residential room with your own furniture, fixtures, and equipment (FFE) from scratch. From infusing photorealism into models to crafting appealing client presentations using SketchUp LayOut, this book has you covered. Each chapter provides step-by-step explanations of essential concepts and practical examples to reinforce learning.By the end of this book, you’ll have an advanced understanding of SketchUp Pro’s capabilities, ensuring you enjoy working on conceptual or full design projects from start to finish and showing off your design prowess.
Craig M Jamieson
Smart businesses are taking advantage of new technologies to overcome the challenges and secure the opportunities arising from recent shifts to buyer behaviour. The single biggest challenge for businesses today is to retain the loyalty of your existing customers and to find a way of extending your reach to find new ones. Social CRM allows you to do precisely that, offering a platform from which you can manage your current customer base while building and extending it.Craig Jamieson, an expert in social sales, wants to unlock the power of Social CRM for your business. With this book he takes you through the process of integrating Social CRM within your business strategy. He explores how to evaluate your needs, and discusses choosing the right Social CRM system for your business, before looking closely at how to successfully implement the system with best practices to bring increased revenues.
The Software Engineer's Library. A runbook for building reliable systems and a resilient career
Michelle Brenner
If you are daunted by the skills required to thrive as a Senior Software Engineer, this book will help you acquire them and crush any lingering impostor syndrome. It’s a practical, interactive guide to real-world technical leadership. Senior engineers are expected to grow their influence with larger projects, inspiring their team and influencing cross-functional stakeholders for better results. Inside, you’ll cover topics from designing distributed systems to collaborating with any peer, stakeholder, or manager. The book encourages skill-building through hands-on exercises, relatable case studies, and a dash of humor to keep things lively. It also shows how AI can make your work more effective and less stressful, without replacing your unique and hard-earned skills. What sets this book apart? You’ll craft a single app from idea to scale, solving both technical and people challenges. Along the way, you’ll learn from engineers worldwide, each sharing their approach to overcoming obstacles. Whether you’re working through the book yourself or helping a peer level up, you'll find strategies for communication, mentorship, and career development. Jump into any section you need to discover your next step, build your MVP, navigate growth, or focus on life outside work. We’ll learn, grow, and have some fun!
Doruk Somunkiran
Written by a seasoned composer, music producer, and instructor with over 20 years of experience in the music industry, this comprehensive guide transforms Studio One’s powerful digital audio workstation (DAW) into your creative canvas. Designed for both musicians looking to start producing their own music and audio professionals integrating Studio One into their workflow, this hands-on manual takes you step-by-step through every stage of the production process.You’ll learn how to set up Studio One for peak performance, create projects, record high-quality audio, and build MIDI arrangements with virtual instruments. The book covers advanced editing techniques, including Melodyne, Audio Bend, and MIDI modifiers, to refine your songs with precision. You’ll master mixing with Studio One’s built-in effects and plugins, apply professional audio mastering in the Project window, and explore immersive audio tools that bring your music to life in multichannel environments for films, gaming, and beyond.You’ll not only develop technical proficiency but also a personalized, efficient music production workflow that serves your creative vision. By the final page, you'll have everything you need to turn musical ideas into polished, release-ready songs using only the Studio One software.*Email sign-up and proof of purchase required
The Ultimate Zoom Cookbook. Over 100 recipes to enhance and engage communication with Zoom
Patrick Kelley
The last few years have completely changed the way we collaborate and communicate. Whether it’s internally with coworkers at a large enterprise or externally with prospective clients and customers, Zoom has created a new way to interact with people in real-time as well as asynchronously.This cookbook delves into all aspects of Zoom, moving beyond just meetings. You’ll get started by exploring key areas such as audio, video, chat, webinars, advanced reporting, and analytics. Next, you’ll progress from discovering simple Zoom video and audio calls to understanding features such as whiteboards, hardware integration, and phone capabilities. Gradually, you'll discover advanced techniques for effective content presentation, while configuring users and features from the admin portal. The last set of chapters cover advanced features on security and privacy as well as how to make the most of AI Companion to reach out to your audience with better content, clarity, and expertise.By the end of this Zoom book, you’ll be well-versed with the entire Zoom app and all the modalities available.