Biznes i ekonomia
The Professional Scrum Master Guide. The unofficial guide to Scrum with real-world projects
Fred Heath
This book demonstrates the real-world applications of Scrum in a variety of scenarios, all with practical examples. You’ll understand why the structure of your Scrum team matters, and how to create and manage sprint and product backlogs. Each chapter concludes with relevance to the exam, reinforcing what you’ve learned as you work through the book and making sure you have an edge when it comes to earning your certificate.The statements made and opinions expressed herein belong exclusively to Packt Publishing Ltd and are not shared by or represent the viewpoint of Scrum.org. This training does not constitute an endorsement of any product, service or point of view. Scrum.org makes no representations, warranties or assurances of any kind, express or implied, as to the completeness, accuracy, reliability, suitability, availability or currency of the content contained in this presentation or any material related to this presentation. In no event shall Scrum.org, its agents, officers, employees, licensees or affiliates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business information, or loss of information) arising out of the information or statements contained in the training. Any reliance you place on such content is strictly at your own risk.
Stacia Viscardi
A natural and difficult tension exists between a project team (supply) and its customer (demand); a professional ScrumMaster relaxes this tension using the Scrum framework so that the team arrives at the best possible outcome.The Professional ScrumMaster's Handbook is a practical, no-nonsense guide to helping you become an inspiring and effective ScrumMaster known for getting results.This book goes into great detail about why it seems like you're fighting traditional management culture every step of the way. You will explore the three roles of Scrum and how, working in harmony, they can deliver a product in the leanest way possible. You'll understand that even though there is no room for a project manager in Scrum, there are certain “management” aspects you should be familiar with to help you along the way. Getting a team to manage itself and take responsibility is no easy feat; this book will show you how to earn trust by displaying it and inspiring courage in a team every day.The Professional ScrumMaster's Handbook will challenge you to dig deep within yourself to improve your mindset, practices, and values in order to build and support the very best agile teams.
IT Governance Publishing, Leron Zinatullin
In today’s cybersecurity landscape, the human factor is crucial in information security. This book explores how human behavior often conflicts with security policies. The first part introduces key concepts in security and risk management, focusing on psychological factors like risk perception, trust, and decision-making.As the book progresses, it offers practical strategies to overcome these psychological barriers, such as improving communication, fostering trust, and aligning security policies with human behavior. Later chapters focus on creating a security culture where collaboration between security professionals, employees, and leaders is essential for success.The journey encourages readers to view security as a human-centered issue, not just a technical one. By integrating psychological theory with practical insights, the book helps security professionals address complex challenges and build a more secure and cooperative organization, enabling them to align security efforts with human behavior effectively.
Glenn Smith, Tim Jackson, Gez Smith, Andrew...
Scaling Agile is a complex undertaking, and the SAFe® Release Train Engineer (RTE) is key to its success. Written by three SPCT-certified experts with over 20 years of experience each, this book is your essential guide to mastering the RTE role.You’ll learn how to differentiate the RTE role from Scrum Masters and PMOs and understand how to enable flow across the Agile Release Train (ART). The book walks you through every critical phase of PI Planning, including pre-planning logistics, live and online facilitation, and post-planning execution. You’ll also explore advanced areas, such as working with Solution Trains, Lean Portfolio Management, and the Lean-Agile Center of Excellence (LACE).With real-world examples, tips, and a guided approach, this book builds your competence and confidence, from launching new ARTs to running effective System Demos and Inspect and Adapt workshops. It also offers exam prep tips for SAFe RTE certification and insights on coaching PI execution and delivery improvements.By the end of this book, you’ll be equipped to lead ARTs with authority, drive meaningful change in your organization, and expand your influence across the enterprise.*Email sign-up and proof of purchase required
The role and functions of controllers in organization management
Marta Kawczyńska, Tomasz Wnuk-Pel
The main objective of this monograph is to determine on the basis of the survey the role of controllers in contemporary Polish companies. The study confirmed that same of the tasks performed by contemporary controllers in Polish companies are the same as those performed by their counterparts around the world although same differences were also identified. Comparing the current role of controllers in Polish organizations with their role in foreign companies can contribute to improving the controller’s image in the organizations, and change the attitude of other employees to management accountants. This may lead to better cooperation between individual departments and controllers, and therefore to the mare efficient functioning of the company.
Srini Munagavalasa
Salesforce projects often fail not due to technology limitations but because of unclear requirements, poor stakeholder alignment, and a lack of business context. The Salesforce Business Analyst Playbook, Second Edition, addresses these challenges head-on, offering a complete, real-world guide for Business Analysts looking to elevate their impact on Salesforce implementations.Written by Srini Munagavalasa, a seasoned Salesforce leader with over 20 years of global experience across Salesforce and SAP CRM, this updated edition introduces powerful new content, including generative AI tools, advanced analysis techniques, automated traceability, and modern Salesforce features such as Flows and in-app guidance. These updates empower analysts to work smarter, whether gathering requirements, optimizing solution design, managing testing, or driving adoption. You’ll walk through the entire Salesforce project life cycle with practical methods, stakeholder collaboration strategies, testing plans, and certification guidance, ensuring you can handle complex projects with confidence.By the end of this book, you’ll be able to lead the business analysis efforts across every stage of a Salesforce project, solve real-world problems, and adapt to Salesforce’s evolving capabilities.*Email sign-up and proof of purchase required
Madhu Ramanujan
Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners.The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks.By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Fred Heath
Curious why so many rely on Scrum and what makes Agile so effective? Learn from seasoned software engineer and Scrum expert Fred Heath, everything you need to become a certified Scrum Master. With over two decades of experience across the software development lifecycle, Fred brings invaluable insights from his extensive work in Scrum, both as a Scrum Master and developer. In this updated guide, he not only takes you from Scrum basics to mastery but also offers practical, real-world knowledge to help you become an effective Scrum Master.The first part of the book introduces the Scrum fundamentals and prepares you for Level I certification, covering the importance of Scrum team structure, the benefits of well-planned sprints, and how to create and manage sprint and product backlogs.The second part elevates your skills to the Level II certification standard, exploring advanced topics such as Scrum anti-patterns, scaling Scrum, and how to support developers and product owners. Each chapter concludes with quizzes to reinforce the concepts you've learned. The book wraps up with exam preparation tips and myth-busting strategies to give you a competitive edge in passing your Scrum Master exams.By the end of this book, you'll be proficient as a Scrum Master ensuring you won’t fall behind in an ever-increasingly agile world.
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
This book provides practical insights into service desk management, focusing on building and optimizing a service desk to meet organizational needs. It starts with an understanding of the service desk's role, mission, and vision, laying the foundation for effective operations. It covers strategic planning for a well-structured service desk, focusing on staffing, SLAs, and using knowledge bases and self-service portals.The book discusses essential tools and technologies like telephony systems and ITSM tools, and how to configure them for efficiency. It emphasizes developing high-performance teams focused on respect, integrity, and teamwork, highlighting the importance of clear documentation, such as standard operating procedures and incident management, to ensure consistency in service delivery.Performance measurement is emphasized with strategies for tracking success using CSFs, KPIs, and customer satisfaction metrics. It explores both qualitative and quantitative evaluations to improve service desk performance.Finally, it examines emerging trends such as AI and chatbots, and their integration into service desk operations. The last chapters offer professional tips, techniques for root cause analysis, and provide a roadmap to optimize service desk operations for future success.
Rebecca Terpstra, Dana Hoffman
Design professionals often find it hard to help their clients visualize their unique concepts and visions. Luckily, SketchUp bridges this communication gap with a powerful set of tools for visualizing and presenting your design ideas. This book teaches the approach perfected by two successful interior designers who have mastered SketchUp Pro/Studio to generate a workflow that produces fascinating designs and enables you to communicate them through vivid illustrations.Starting with a review of the basics of creating 3D models, this book introduces Becca’s Hierarchy of Modeling—a ten-step process that establishes a rhythmic pattern in your workflow. As you progress, you’ll build on your SketchUp Pro knowledge by constructing architectural elements of a commercial building and furnishing a residential room with your own furniture, fixtures, and equipment (FFE) from scratch. From infusing photorealism into models to crafting appealing client presentations using SketchUp LayOut, this book has you covered. Each chapter provides step-by-step explanations of essential concepts and practical examples to reinforce learning.By the end of this book, you’ll have an advanced understanding of SketchUp Pro’s capabilities, ensuring you enjoy working on conceptual or full design projects from start to finish and showing off your design prowess.
Craig M Jamieson
Smart businesses are taking advantage of new technologies to overcome the challenges and secure the opportunities arising from recent shifts to buyer behaviour. The single biggest challenge for businesses today is to retain the loyalty of your existing customers and to find a way of extending your reach to find new ones. Social CRM allows you to do precisely that, offering a platform from which you can manage your current customer base while building and extending it.Craig Jamieson, an expert in social sales, wants to unlock the power of Social CRM for your business. With this book he takes you through the process of integrating Social CRM within your business strategy. He explores how to evaluate your needs, and discusses choosing the right Social CRM system for your business, before looking closely at how to successfully implement the system with best practices to bring increased revenues.
The Software Engineer's Library. A runbook for building reliable systems and a resilient career
Michelle Brenner
If you are daunted by the skills required to thrive as a Senior Software Engineer, this book will help you acquire them and crush any lingering impostor syndrome. It’s a practical, interactive guide to real-world technical leadership. Senior engineers are expected to grow their influence with larger projects, inspiring their team and influencing cross-functional stakeholders for better results. Inside, you’ll cover topics from designing distributed systems to collaborating with any peer, stakeholder, or manager. The book encourages skill-building through hands-on exercises, relatable case studies, and a dash of humor to keep things lively. It also shows how AI can make your work more effective and less stressful, without replacing your unique and hard-earned skills. What sets this book apart? You’ll craft a single app from idea to scale, solving both technical and people challenges. Along the way, you’ll learn from engineers worldwide, each sharing their approach to overcoming obstacles. Whether you’re working through the book yourself or helping a peer level up, you'll find strategies for communication, mentorship, and career development. Jump into any section you need to discover your next step, build your MVP, navigate growth, or focus on life outside work. We’ll learn, grow, and have some fun!
Doruk Somunkiran
Written by a seasoned composer, music producer, and instructor with over 20 years of experience in the music industry, this comprehensive guide transforms Studio One’s powerful digital audio workstation (DAW) into your creative canvas. Designed for both musicians looking to start producing their own music and audio professionals integrating Studio One into their workflow, this hands-on manual takes you step-by-step through every stage of the production process.You’ll learn how to set up Studio One for peak performance, create projects, record high-quality audio, and build MIDI arrangements with virtual instruments. The book covers advanced editing techniques, including Melodyne, Audio Bend, and MIDI modifiers, to refine your songs with precision. You’ll master mixing with Studio One’s built-in effects and plugins, apply professional audio mastering in the Project window, and explore immersive audio tools that bring your music to life in multichannel environments for films, gaming, and beyond.You’ll not only develop technical proficiency but also a personalized, efficient music production workflow that serves your creative vision. By the final page, you'll have everything you need to turn musical ideas into polished, release-ready songs using only the Studio One software.*Email sign-up and proof of purchase required
The Ultimate Zoom Cookbook. Over 100 recipes to enhance and engage communication with Zoom
Patrick Kelley
The last few years have completely changed the way we collaborate and communicate. Whether it’s internally with coworkers at a large enterprise or externally with prospective clients and customers, Zoom has created a new way to interact with people in real-time as well as asynchronously.This cookbook delves into all aspects of Zoom, moving beyond just meetings. You’ll get started by exploring key areas such as audio, video, chat, webinars, advanced reporting, and analytics. Next, you’ll progress from discovering simple Zoom video and audio calls to understanding features such as whiteboards, hardware integration, and phone capabilities. Gradually, you'll discover advanced techniques for effective content presentation, while configuring users and features from the admin portal. The last set of chapters cover advanced features on security and privacy as well as how to make the most of AI Companion to reach out to your audience with better content, clarity, and expertise.By the end of this Zoom book, you’ll be well-versed with the entire Zoom app and all the modalities available.
The Universal Service Desk (USD). Implementing, controlling, and improving service delivery
IT Governance Publishing, Brian Johnson, Léon-Paul de...
This book is your go-to guide to mastering the Universal Service Desk (USD) for improving service management. The reader will understand USD's role in enterprises, delve into its design process, and learn how to use it for effective customer service and business operations. With practical examples and industry case studies, this book offers deep insights into the application of the USD for organizational success.The book begins by introducing the USD concept, highlighting its importance in streamlining service delivery and enhancing customer satisfaction. It outlines how a demand-oriented approach can be implemented across various business environments, optimizing workflows from front-office interactions to back-office coordination. Through the chapters, readers will learn to adapt USD to meet the evolving needs of enterprises.The final chapters focus on advanced practices such as improving service quality, managing virtual USD platforms, and aligning service desk operations with business goals. By following the structured approach outlined, you’ll gain the tools to create a USD that delivers measurable value, fosters seamless communication, and aligns with organizational priorities.
The V4 and Ukraine Fight with Tax Frauds and Money Laundering
red. Mariia Balytska, Hana Bohušová, Piotr Luty
The monograph presents a comprehensive exploration of the mechanisms, challenges, and strategies employed by the Visegrad Group countries and Ukraine to combat tax fraud and money laundering. The book is divided into nine chapters, each dedicated to a specific aspect of the overarching issue, such as blockchain technology as a tool to combat money laundering within the V4 countries and Ukraine, tax aggressiveness in corporate taxation, Financial Action Task Force compliance, tax security, VAT carousel frauds and taxation of Ukrainian refugees. Together, they offer insights into the legal, technological, and economic frameworks that shape the fight against financial crime in this region, emphasizing the importance of regional collaboration and innovation.