Biznes i ekonomia
The Lean-Agile Way. Unleash business results in the digital era with value stream management
Cecil 'Gary' Rupp, Richard Knaster, Steve Pereira,...
In today’s fast-paced business landscape, efficiency is essential. Authored by industry experts Cecil ‘Gary’ Rupp, a Lean-Agile consultant with over three decades of executive experience; Richard Knaster, a SAFe® Fellow and transformation leader; Steve Pereira, a value stream consultant and board advisor; and Al Shalloway, creator of FLEX and PMI’s Disciplined Agile Value Stream Consultant workshop, the book offers proven strategies to streamline processes, enhance products, and improve service delivery. You’ll start with an introduction to foundational Lean and Agile practices, recognizing the significance of digital enhancements in modernizing business processes. As you progress, you'll learn VSM techniques to identify and prioritize work and investments to provide maximum value to customers. Moreover, you'll grasp Lean-Agile practices aimed at promoting collaboration among teams and ensuring the continuous flow of product-oriented deliveries tailored to address customer needs. Finally, you'll gain executive-level insights on how organizations must access timely information for decision-making and foster a culture of continuous business transformation. Armed with this knowledge and a robust toolkit, you'll be empowered to drive meaningful change, optimize resources, and stay ahead in the rapidly evolving marketplace.
Stephen Walker
On the other side of the table - Plan and execute excellent interviews to get the right person for the jobAs an experienced managerial behavior consultant, Stephen Walker, co-founder of Motivation Matters, is passionate about helping to improve organizational performance in businesses. In this quick and practical book, Stephen takes you through the entire process of an interview, from getting to know the specifications of the role, to discussing the results and reaching a final decision with other stakeholders. Being able to build a strong team around you is essential to a business' success and to do this you need to interview effectively and confidently. This is not only essential for prospective employees; it is also an important managerial skill.Walking you through the interview process from the initial planning and preparation to meeting and greeting the interviewee, this book provides you with everything you need to know to hire for success. With templates, examples, and tips on how to incorporate cutting edge techniques such as NLP into your interviewing technique, The Manager’s Guide to Conducting Your First Interview, is the perfect companion to managers new and old, giving you a fresh perspective on effective interviewing.
Glenn Robert Devey
Master this essential skill for new managers and successfully deliver feedback to raise your team’s performance with this practical guide book and ebook.
Alison J Love
Experienced mediator, trainer, and business mentor Alison Love brings her insight into the nuances and subtleties of workplace conflict, to help you develop the vital communication skills that lie at the heart of good leadership. Emotional intelligence often passes unspoken in discussions about management but here Alison places it at the forefront, as a key component of management.Built around the process of mediation, Alison shows you precisely how mediation works, while also offering you invaluable information that will be integral for any manager interested in creating a team and a workplace committed and dedicated to a shared goal. From understanding the causes of conflict in the modern workplace to sustaining the results of a successful mediation, Alison aims to give you both the knowledge and the skills to be successful at this integral component of management.Conflict is an inevitable part of the workplace. Often it can be constructive, but it is more frequently, destructive and damaging. When it is not managed effectively it can cripple morale and productivity and lead even to stress and ill health. One of the most effective forms of conflict management is mediation, which provides a formal structure through which conflicting parties can articulate their perspectives, with the aim of reaching a resolution through this formalised discussion. Beginning with the causes of conflict in the modern workplace, this book then takes you through the entire mediation process, providing you with clear, practical steps on how to plan and conduct a mediation to how to sustain the results once the process has been completed. With tools and templates that make what may seem like a difficult process manageable, the book is an essential tool for manager’s concerned about how to deal with conflict at work.
Lauren Hug
Lauren Hug, founder of HugSpeak Coaching & Consulting, has been helping people reach and motivate audiences for 20 years. In this concise, friendly guide, she condenses her years of presentation expertise from the courtroom to the boardroom. Your presentations are a crucial part of establishing yourself as a leader. Developing a commanding presence and exceptional public speaking skills will mark you as a rising star within your organization. And it doesn't have to be daunting. Lauren will teach you how to speak with confidence, whether you're presenting to your employees, your boss or external stakeholders.This accessible, practical book will walk you through the process step by step, from planning and developing your content, through mastering your materials, to delivering a dynamic performance and reaping the rewards in your career. With interactive exercises and templates, you'll learn how to embrace your signature speaking style, engage your audience, craft compelling content and speak like a pro. Along the way, you'll find yourself building relationships with team members and bosses alike, and developing valuable insights into your strengths as a manager. Through her positive and collaborative coaching approach, described as empowering, life-changing, and therapeutic, Lauren will help you shine as both a leader and a presenter.
Marta Skierniewska
The main goal of the monograph is to present a proven method, based on a process approach, to define and improve the conditions of education at a higher education institution for individual disabilities. This is accompanied by the author's conviction that the developed and promoted method should define the obligations of each university in the field of ensuring access of PwD to higher education, and that the fulfillment of these obligations should be ensured by the law formulated in such a way that these obligations are explicitly indicated as absolute.
IT Governance Publishing, Jamie Lynn Cooke
Agile frameworks have revolutionized the way business analysis is integrated into projects, but the role of the Agile business analyst is still evolving. This book explores how business analysts can thrive within Agile teams, offering insights into both the challenges and opportunities they face. By understanding the power and limitations of Agile, the reader will gain practical tools to not only survive but thrive in an Agile environment. The text outlines why having a dedicated Agile business analyst is crucial and provides actionable advice on how to build the right team and minimize risks. The author goes beyond theory to offer concrete steps that help business analysts add value to Agile projects. The reader will walk away with a deep understanding of the evolving Agile landscape, including the critical role of business analysis and practical tips for improving team dynamics, managing risks, and maximizing value. This book is perfect for professionals looking to integrate Agile business analysis into their teams and projects to achieve better outcomes and continuous improvement.
The Professional Scrum Master Guide. The unofficial guide to Scrum with real-world projects
Fred Heath
This book demonstrates the real-world applications of Scrum in a variety of scenarios, all with practical examples. You’ll understand why the structure of your Scrum team matters, and how to create and manage sprint and product backlogs. Each chapter concludes with relevance to the exam, reinforcing what you’ve learned as you work through the book and making sure you have an edge when it comes to earning your certificate.The statements made and opinions expressed herein belong exclusively to Packt Publishing Ltd and are not shared by or represent the viewpoint of Scrum.org. This training does not constitute an endorsement of any product, service or point of view. Scrum.org makes no representations, warranties or assurances of any kind, express or implied, as to the completeness, accuracy, reliability, suitability, availability or currency of the content contained in this presentation or any material related to this presentation. In no event shall Scrum.org, its agents, officers, employees, licensees or affiliates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business information, or loss of information) arising out of the information or statements contained in the training. Any reliance you place on such content is strictly at your own risk.
Stacia Viscardi
A natural and difficult tension exists between a project team (supply) and its customer (demand); a professional ScrumMaster relaxes this tension using the Scrum framework so that the team arrives at the best possible outcome.The Professional ScrumMaster's Handbook is a practical, no-nonsense guide to helping you become an inspiring and effective ScrumMaster known for getting results.This book goes into great detail about why it seems like you're fighting traditional management culture every step of the way. You will explore the three roles of Scrum and how, working in harmony, they can deliver a product in the leanest way possible. You'll understand that even though there is no room for a project manager in Scrum, there are certain “management” aspects you should be familiar with to help you along the way. Getting a team to manage itself and take responsibility is no easy feat; this book will show you how to earn trust by displaying it and inspiring courage in a team every day.The Professional ScrumMaster's Handbook will challenge you to dig deep within yourself to improve your mindset, practices, and values in order to build and support the very best agile teams.
IT Governance Publishing, Leron Zinatullin
In today’s cybersecurity landscape, the human factor is crucial in information security. This book explores how human behavior often conflicts with security policies. The first part introduces key concepts in security and risk management, focusing on psychological factors like risk perception, trust, and decision-making.As the book progresses, it offers practical strategies to overcome these psychological barriers, such as improving communication, fostering trust, and aligning security policies with human behavior. Later chapters focus on creating a security culture where collaboration between security professionals, employees, and leaders is essential for success.The journey encourages readers to view security as a human-centered issue, not just a technical one. By integrating psychological theory with practical insights, the book helps security professionals address complex challenges and build a more secure and cooperative organization, enabling them to align security efforts with human behavior effectively.
Glenn Smith, Tim Jackson, Gez Smith, Andrew...
Scaling Agile is a complex undertaking, and the SAFe® Release Train Engineer (RTE) is key to its success. Written by three SPCT-certified experts with over 20 years of experience each, this book is your essential guide to mastering the RTE role.You’ll learn how to differentiate the RTE role from Scrum Masters and PMOs and understand how to enable flow across the Agile Release Train (ART). The book walks you through every critical phase of PI Planning, including pre-planning logistics, live and online facilitation, and post-planning execution. You’ll also explore advanced areas, such as working with Solution Trains, Lean Portfolio Management, and the Lean-Agile Center of Excellence (LACE).With real-world examples, tips, and a guided approach, this book builds your competence and confidence, from launching new ARTs to running effective System Demos and Inspect and Adapt workshops. It also offers exam prep tips for SAFe RTE certification and insights on coaching PI execution and delivery improvements.By the end of this book, you’ll be equipped to lead ARTs with authority, drive meaningful change in your organization, and expand your influence across the enterprise.*Email sign-up and proof of purchase required
The role and functions of controllers in organization management
Marta Kawczyńska, Tomasz Wnuk-Pel
The main objective of this monograph is to determine on the basis of the survey the role of controllers in contemporary Polish companies. The study confirmed that same of the tasks performed by contemporary controllers in Polish companies are the same as those performed by their counterparts around the world although same differences were also identified. Comparing the current role of controllers in Polish organizations with their role in foreign companies can contribute to improving the controller’s image in the organizations, and change the attitude of other employees to management accountants. This may lead to better cooperation between individual departments and controllers, and therefore to the mare efficient functioning of the company.
Srini Munagavalasa
Salesforce projects often fail not due to technology limitations but because of unclear requirements, poor stakeholder alignment, and a lack of business context. The Salesforce Business Analyst Playbook, Second Edition, addresses these challenges head-on, offering a complete, real-world guide for Business Analysts looking to elevate their impact on Salesforce implementations.Written by Srini Munagavalasa, a seasoned Salesforce leader with over 20 years of global experience across Salesforce and SAP CRM, this updated edition introduces powerful new content, including generative AI tools, advanced analysis techniques, automated traceability, and modern Salesforce features such as Flows and in-app guidance. These updates empower analysts to work smarter, whether gathering requirements, optimizing solution design, managing testing, or driving adoption. You’ll walk through the entire Salesforce project life cycle with practical methods, stakeholder collaboration strategies, testing plans, and certification guidance, ensuring you can handle complex projects with confidence.By the end of this book, you’ll be able to lead the business analysis efforts across every stage of a Salesforce project, solve real-world problems, and adapt to Salesforce’s evolving capabilities.*Email sign-up and proof of purchase required
Madhu Ramanujan
Salesforce CPQ is innovative software that enables you create better quotes, improve quoting accuracy, and maximize sales and deals. It also provides a quick analysis of profits and losses, helping you improve the overall execution of sales processes, and allows a great deal of flexibility for your prospects, customers, and business partners.The book starts with the Quote-2-Cash business process in Salesforce and shows you how to assess when a business needs to implement CPQ. You’ll then progress to configuring opportunities, quotes, and CPQ products. As you advance, you’ll understand how to define and configure price books, price rules for CPQ quote automation, multidimensional quoting, and more. Next, you'll look at how to configure CPQ guided selling and create package configurations, contracts, and amendments. Later chapters will demonstrate how to perform data migration from a legacy system and the order in which the objects are to be migrated. You’ll also explore CPQ billing and its advantages with the help of different use cases before learning about Industries CPQ and how it is different from standard Salesforce CPQ. Finally, you’ll discover best practices for achieving optimal CPQ performance and avoiding performance bottlenecks.By the end of this Salesforce book, you’ll be able to implement Salesforce CPQ for any business.
Fred Heath
Curious why so many rely on Scrum and what makes Agile so effective? Learn from seasoned software engineer and Scrum expert Fred Heath, everything you need to become a certified Scrum Master. With over two decades of experience across the software development lifecycle, Fred brings invaluable insights from his extensive work in Scrum, both as a Scrum Master and developer. In this updated guide, he not only takes you from Scrum basics to mastery but also offers practical, real-world knowledge to help you become an effective Scrum Master.The first part of the book introduces the Scrum fundamentals and prepares you for Level I certification, covering the importance of Scrum team structure, the benefits of well-planned sprints, and how to create and manage sprint and product backlogs.The second part elevates your skills to the Level II certification standard, exploring advanced topics such as Scrum anti-patterns, scaling Scrum, and how to support developers and product owners. Each chapter concludes with quizzes to reinforce the concepts you've learned. The book wraps up with exam preparation tips and myth-busting strategies to give you a competitive edge in passing your Scrum Master exams.By the end of this book, you'll be proficient as a Scrum Master ensuring you won’t fall behind in an ever-increasingly agile world.
The Service Desk Handbook. A guide to service desk implementation, management and support
IT Governance Publishing, Sanjay Nair
This book provides practical insights into service desk management, focusing on building and optimizing a service desk to meet organizational needs. It starts with an understanding of the service desk's role, mission, and vision, laying the foundation for effective operations. It covers strategic planning for a well-structured service desk, focusing on staffing, SLAs, and using knowledge bases and self-service portals.The book discusses essential tools and technologies like telephony systems and ITSM tools, and how to configure them for efficiency. It emphasizes developing high-performance teams focused on respect, integrity, and teamwork, highlighting the importance of clear documentation, such as standard operating procedures and incident management, to ensure consistency in service delivery.Performance measurement is emphasized with strategies for tracking success using CSFs, KPIs, and customer satisfaction metrics. It explores both qualitative and quantitative evaluations to improve service desk performance.Finally, it examines emerging trends such as AI and chatbots, and their integration into service desk operations. The last chapters offer professional tips, techniques for root cause analysis, and provide a roadmap to optimize service desk operations for future success.