Adaptable Project Management. A combination of Agile and Project Management for All (PM4A)

IT Governance Publishing, Colin Bentley

This book delves into adaptable project management, emphasizing flexibility in fast-paced environments. It introduces foundational principles, agile terminology, and proven methodologies for success. You will learn how to handle risks, plan projects carefully, and ensure progress using practical tools. The book also explores techniques for managing change and tracking progress, allowing project managers to adapt as needed. Each chapter provides insights for leading teams through complex project phases.Throughout the book, you'll gain the skills to manage projects from start to finish, applying agile methods in real-world scenarios. You'll learn to adapt to changes, manage risks, and keep projects on track. Whether you're overseeing small teams or large projects, the strategies in this book are designed to help you succeed.By the end, you will have mastered the essential skills for managing projects in dynamic, unpredictable environments. You'll be prepared to face challenges confidently, implementing adaptable project management strategies. The book promotes a forward-thinking mindset, equipping readers to lead projects with agility across diverse industries.

An Education in Service Management. A guide to building a successful service management career and delivering organisational success

IT Governance Publishing, David Barrow

This comprehensive guide to Service Management explores the core principles of ITSM and its crucial role in modern enterprises. It begins by introducing the fundamentals, addressing common challenges, and showcasing the strategic value service management brings to organizations. The book emphasizes practical applications and the importance of communication in building strong professional communities. As the author shares personal insights and experiences, readers gain a deeper understanding of the dynamic nature of service management.The book then shifts to career-focused content, offering guidance on how to transition service management certifications into professional opportunities and growth. By examining the personal and professional sides of service management, it provides readers with actionable steps to advance their careers, whether they are just starting or looking to deepen their expertise. The content encourages readers to see service management as not only a necessary skill but also a fulfilling career path, highlighting both its challenges and rewards.

Artificial Intelligence. Ethical, social, and security impacts for the present and the future

IT Governance Publishing, Dr. Julie E. Mehan

This book offers an in-depth exploration of Artificial Intelligence (AI), from its origins to the ethical and societal challenges it presents today. It provides a comprehensive understanding of AI’s impact on human interaction, collaboration, privacy, and security. Through analyzing both opportunities and risks, the book emphasizes the ethical concerns surrounding AI, such as bias, privacy violations, and security threats.Chapters explore AI’s transformative role in cybersecurity, misinformation, and human-machine collaboration, highlighting its implications for job markets and human relationships. Real-world examples illustrate how AI can drive progress or cause harm. The ethical dilemmas around AI, including its use in surveillance and decision-making, are thoroughly examined, presenting challenges central to modern technology.Looking ahead, the book offers a forward-thinking perspective on AI’s future, discussing emerging trends and the need for responsible policy-making. It concludes by addressing how society can prepare for AI’s continued growth, offering strategies for navigating the evolving landscape. With practical insights and deep analysis, this book helps readers grasp AI’s profound implications for our future.

Business Continuity and the Pandemic Threat. Learning from COVID-19 while preparing for the next pandemic

IT Governance Publishing, Robert A. Clark

In today’s volatile world, businesses must be prepared for crises, especially pandemics. This book offers a comprehensive guide to help organizations adapt and survive in the face of such challenges. Analyzing the COVID-19 pandemic, it explores the virus's origins, the global response, and the reasons behind widespread unpreparedness. Real-world case studies provide insights into effective strategies and missteps during the crisis.The book offers practical tools for developing a robust business continuity plan and highlights the crucial role of leadership and crisis management teams. It also covers key lessons on managing lockdowns, mitigating economic impact, and addressing the psychological and societal effects of a pandemic. Emphasizing both operational and human aspects of crisis management, the book underscores that proactive preparedness today can safeguard businesses and lives tomorrow.

Cyber Essentials. A guide to the Cyber Essentials and Cyber Essentials Plus certifications

IT Governance Publishing, Alan Calder

This book is a practical guide to achieving Cyber Essentials certification, a key step in protecting your organization from cyber threats. It starts with an overview of the Cyber Essentials scheme and explains why certification is crucial. The book covers common cyber attacks like ransomware, social engineering, and denial of service, helping you understand potential threats.It then explores essential technical controls needed for certification, such as firewalls, secure configurations, user access control, and malware protection. It also highlights best practices like managing security updates to keep systems secure. Each chapter offers actionable advice on implementing these controls, emphasizing their role in strengthening your cybersecurity framework.The book concludes with a detailed look at the Cyber Essentials certification process. It guides you through preparing for certification, completing the checklist, and undergoing the assessment. Additional resources and tips for Cyber Essentials Plus certification are included for those seeking further guidance.This comprehensive guide provides the knowledge and tools to secure your organization, achieve certification, and maintain strong cybersecurity resilience.

Cyber Resilience. A Comprehensive Guide to Understanding and Implementing Cybersecurity Principles

IT Governance Publishing, Alan Calder

In today’s rapidly evolving digital landscape, cybersecurity is essential for protecting organizations from cyber threats. This book provides a thorough guide to building cyber resilience, starting with an in-depth understanding of the ever-changing cyber threat landscape. It covers foundational principles such as risk management, security controls, and defense-in-depth strategies, giving readers the knowledge needed to secure digital systems effectively.The book then delves into actionable cybersecurity controls, offering insights on asset management, identity and access control, encryption, and incident response management. Each section includes practical tips for implementation, ensuring that readers can apply these strategies in real-world scenarios. The goal is to help organizations not only understand cybersecurity but also to establish robust security policies and protocols to prevent and mitigate potential risks.Finally, the book emphasizes the importance of continual improvement and monitoring to maintain a resilient cybersecurity framework. It highlights the need for regular audits, vulnerability scanning, and staff training to adapt to new threats. By the end, readers will be equipped to build and sustain a resilient cybersecurity strategy that ensures long-term protection and business continuity.

Digital Ethics in the Age of AI. Navigating the ethical frontier today and beyond

IT Governance Publishing, Dr. Julie E. Mehan

Digital Ethics in the Age of AI explores the profound ethical challenges posed by the rise of artificial intelligence and its integration into our daily lives. The book covers AI’s disruptive effects across various sectors, including misinformation, privacy, and job displacement, offering clear explanations and real-world examples. The author delves into the role of AI in spreading misinformation and disinformation, including the creation of deepfakes, and highlights the increasing risk of online disinhibition driven by AI-powered interactions. The book also addresses the cognitive biases embedded within AI systems and the growing concerns over privacy, data security, and surveillance in an age of ubiquitous AI technologies. Finally, the book explores the potential for AI-driven job displacement, particularly in the cognitive class, and the societal implications of such disruptions. It also covers intellectual property challenges in the age of AI and the complexities surrounding generative AI’s impact on privacy and digital ownership. Offering solutions for mitigating these risks, Digital Ethics in the Age of AI provides a roadmap for navigating the ethical and regulatory landscape of AI today and in the future.

Disaster Recovery and Business Continuity. A quick guide for organisations and business managers

IT Governance Publishing, Thejendra B.S

This book delves into disaster recovery (DR) and business continuity (BC), offering practical strategies for organizations to prepare for and manage disruptions. It starts by defining core concepts of DR and BC, highlighting their role in crisis management. Early chapters explore business impact analysis, data protection, and risk assessment, while examining common IT and non-IT disasters like data loss, cyberattacks, and communication failures.Later sections focus on specific disaster scenarios, such as virus attacks, software failures, and data center risks, offering prevention methods and recovery plans. It also addresses human factors in DR, covering IT staff and contractor management, and the risks tied to outsourcing and project failures.In addition to IT risks, the book explores non-IT disasters, including health crises, financial challenges, and natural events, with strategies for mitigation. The final chapters provide guidance on creating and testing contingency plans, featuring checklists and mock run procedures. This book empowers readers to design, implement, and maintain effective DR and BC plans for their organization’s needs.

Establishing an Occupational Health & Safety Management System. A practical guide to implementing ISO 45001 for better occupational health and safety

IT Governance Publishing, Naeem Sadiq

This book is designed to guide organizations through the process of establishing an Occupational Health and Safety Management System (OHSMS) based on ISO 45001. It begins by explaining the significance of ISO 45001 and its structure, providing a foundational understanding of the standard's importance in enhancing workplace health and safety. The book focuses on critical topics such as identifying workplace risks, determining legal and other regulatory requirements, and the importance of leadership and worker participation. Each section presents practical strategies and methodologies for building and implementing an effective OHSMS, ensuring a proactive safety culture. Through real-world examples and actionable insights, this book helps professionals navigate the complexities of ISO 45001, ensuring organizations meet compliance standards while fostering a safe and healthy work environment.

EU General Data Protection Regulation (GDPR). An implementation and compliance guide

IT Governance Publishing, IT Governance Privacy Team

This book provides a thorough exploration of the EU General Data Protection Regulation (GDPR). It starts with the core principles of GDPR, explaining its purpose, key concepts, and how it impacts data controllers and processors. The book covers essential features like data subject rights, data processing principles, and privacy compliance frameworks. It also explores the role of the Data Protection Officer (DPO) and the importance of conducting data protection impact assessments (DPIAs).Focusing on practical implementation, the book highlights the need for robust information security measures to meet GDPR standards. It provides actionable advice on best practices, including managing data breaches, ensuring lawful consent, and processing subject access requests. The guide also addresses the complexities of international data transfers in line with GDPR requirements.Finally, the book outlines GDPR enforcement mechanisms, detailing the powers of supervisory authorities and the steps to demonstrate compliance. This resource offers organizations a comprehensive roadmap to align with GDPR, laying the groundwork for effective data protection and compliance.

Information Security Risk Management for ISO 27001/ISO 27002. A Practical Guide to Risk, Assessment, and Control Selection Aligned with ISO Standards

IT Governance Publishing, Alan Calder, Steve G Watkins

This guide navigates through the essential processes of risk management within an ISO 27001/27002 framework. Beginning with foundational principles and methodologies, it systematically details every stage from assessment and analysis to treatment and review. Readers will learn how to apply both qualitative and quantitative techniques to measure impact, likelihood, and risk levels accurately.The book provides clarity on roles, policies, asset classification, and control selection, reinforced by practical tools like gap analysis and risk assessment software. Real-world scenarios and methodologies are contextualized for effective decision-making aligned with international compliance standards.By the end, readers will possess a comprehensive understanding of implementing and sustaining a risk management system that meets ISO 27001/27002 requirements, enabling them to better safeguard information assets and demonstrate regulatory accountability.

Integrated Measurement - KPIs and Metrics for ITSM. A narrative account

IT Governance Publishing, Daniel McLean

This book is a comprehensive guide to understanding and utilizing Key Performance Indicators (KPIs) and metrics in IT Service Management (ITSM). It starts by breaking down complex concepts into easy-to-understand ideas, ensuring even beginners can grasp the essentials of measuring IT service performance. Early chapters introduce foundational principles, helping readers recognize why KPIs matter and how they contribute to operational success.As the book progresses, it delves into the application of these metrics to optimize ITSM processes, offering strategies to tackle challenges in data collection and analysis. The text emphasizes how to identify meaningful data amidst the noise and use it to drive informed decisions. Each chapter builds on practical insights, guiding professionals through the nuances of ITSM measurement and performance enhancement.By the end, readers will have a clear understanding of how to leverage KPIs to achieve measurable improvements, create data-driven strategies, and foster a culture of continuous improvement in their organizations. With real-world examples and actionable advice, this book equips IT professionals with the tools necessary to measure success and elevate their IT service management practices.

ISO 14001 Step by Step. A comprehensive guide to implementing ISO 14001 environmental management standards

IT Governance Publishing, Naeem Sadiq, Asif Hayat Khan

This book offers a thorough walk-through of the ISO 14001 standard, providing practical guidance on meeting its requirements. It includes clear explanations, examples, and sample procedures to help readers understand and apply environmental management principles. By following this guide, businesses can develop effective environmental policies, measure and monitor environmental performance, and continuously improve their management systems to align with sustainability goals. The book covers everything from emergency preparedness to internal audits and management reviews. It also provides tools such as sample procedures for identifying environmental aspects, ensuring regulatory compliance, and controlling documented information. Each chapter is designed to help organizations not only achieve ISO 14001 certification but also foster a long-term commitment to sustainable environmental practices.

ISO 22301:2019 and business continuity management. Understand how to plan, implement and enhance a business continuity management system (BCMS)

IT Governance Publishing, Alan Calder

This book offers an in-depth exploration of ISO 22301:2019 and its role in business continuity management. It begins by explaining the standards and their importance for building resilience against disruptions. Readers will learn the core principles of ISO 22301, including the PDCA (Plan-Do-Check-Act) cycle, leadership responsibilities, and the integration with other management systems.As the book progresses, readers will delve into key aspects of creating an effective business continuity plan, such as context analysis, identifying stakeholders, conducting risk assessments, and establishing support systems. Practical strategies are provided to help readers optimize business continuity solutions and incorporate them into their operations, ensuring preparedness for unforeseen risks.The book also examines methods for evaluating and continuously improving continuity plans. In the final chapters, readers are guided through the process of ISO 22301 certification, offering a clear path to securing certification and enhancing organizational resilience.

ISO 27001 Controls. Mastering ISO 27001: A Step-by-Step Guide to Effective Implementation and Auditing

IT Governance Publishing, Bridget Kenyon

This guide offers a comprehensive approach to implementing and auditing ISO 27001 controls, providing clear steps for establishing a robust Information Security Management System (ISMS). It is designed to help organizations navigate the complexities of meeting international security standards while ensuring the protection of sensitive information. The book covers every aspect of ISO/IEC 27001, from the foundational principles to practical applications of organizational, physical, and technological controls.Each chapter is carefully structured to explain the implementation of specific controls, focusing on real-world scenarios and offering actionable advice for security professionals. With detailed instructions and clear examples, readers will gain a deep understanding of the ISO 27001 framework and how to align their organizations with best practices. In addition to control implementation, the book emphasizes ongoing compliance and risk management strategies. It highlights critical areas such as incident management, supplier relationships, and data protection, ensuring readers can address security challenges at all levels. Whether new to ISO 27001 or looking to refine an existing ISMS, this book provides the tools necessary for successful information security management and compliance auditing.

ISO 27001/ISO 27002. A guide to information security management systems

IT Governance Publishing, Alan Calder

This comprehensive guide demystifies the ISO 27001 and ISO 27002 standards, offering a clear roadmap to understanding, implementing, and managing an Information Security Management System (ISMS). It begins with foundational concepts, a history of ISO 27001, and introduces the ISO 27000 family. The book proceeds to cover the PDCA cycle, Annex SL structure, and the significance of shall vs. should in compliance language.Core chapters walk through ISO 27001’s clauses and requirements, from organizational context and leadership to performance evaluation and continual improvement. Annex A's security controls are explored in detail, linking theory with practical application. ISO 27002 is also thoroughly reviewed to offer guidance on selecting and implementing appropriate controls.By the end of the book, readers gain a strong understanding of ISMS design, certification processes, and control mapping. This resource supports IT managers, compliance officers, and auditors seeking to align with international security standards.

ISO 50001. A strategic guide to establishing an energy management system

IT Governance Publishing, Alan Field

This guide introduces readers to the essential concepts of an Energy Management System (EnMS), with a focus on the internationally recognized ISO 50001 standard. It explains why energy management is a strategic priority, the benefits of adopting an EnMS, and how ISO 50001 plays a pivotal role in reducing energy consumption while enhancing environmental sustainability.The book covers the essential aspects of ISO 50001, from its key definitions and principles to the PDCA (Plan-Do-Check-Act) cycle that underpins its effectiveness. It also provides practical insights on integrating ISO 50001 with ISO 14001, creating a comprehensive management system that aligns with both energy and environmental objectives. Readers will learn about the key differences between the 2011 and 2018 versions of ISO 50001 and how to successfully prepare for third-party assessments to achieve certification.Perfect for energy managers, sustainability professionals, and organizations aiming to improve their energy efficiency, this book offers a detailed roadmap for implementing ISO 50001 and achieving long-term energy savings. It also highlights the strategic advantages of integrating energy management with broader sustainability goals and environmental management practices.

IT for Business (IT4B). From Genesis to Revolution, a Business and IT approach to Digital Transformation

IT Governance Publishing, Brian Johnson, Walter Zondervan

This book delves into the evolving role of IT in business transformation, covering key strategies for aligning business objectives with digital tools and technologies. It focuses on the importance of governance, efficiency, and risk management in driving IT success. Readers will discover how to build effective IT strategies, manage service delivery, and improve stakeholder engagement in a rapidly changing digital landscape. With practical frameworks and real-world case studies, it provides a roadmap for managing the complexities of digital service design, contract management, and performance. As the book progresses, it highlights the challenges and opportunities IT presents, from governance issues to innovation drivers. It concludes with actionable insights into digital readiness and transformation, equipping readers with the tools to navigate and lead in the digital age.

IT Governance. An international guide to data security and ISO 27001/ISO 27002

IT Governance Publishing, Alan Calder, Steve G Watkins

In the modern digital landscape, information security has never been more critical. This book introduces readers to the essential components of IT governance, focusing on frameworks like ISO 27001 and strategies for managing risks in today's complex information economy. The content explores key topics like cybersecurity, risk management, information security policies, and compliance with international standards. As you progress, you’ll learn to navigate the challenges of organizing and maintaining a secure IT environment, with insights into compliance regulations, security frameworks, and governance codes. The book provides hands-on guidance on applying security controls, setting up robust information security policies, and evaluating risks. Real-world scenarios and practical applications ensure the knowledge gained is immediately applicable to professional environments.The journey culminates in an understanding of how to integrate IT governance within an organization. You’ll learn to assess vulnerabilities, implement risk management strategies, and ensure that security measures align with both business goals and regulatory requirements. The book equips readers with the tools needed to strengthen IT systems against evolving threats and to stay ahead in the information security landscape.

ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification

IT Governance Publishing, Claire Agutter

This book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures essential for successful service delivery. The early chapters focus on adopting a shift-left approach to resource management, helping teams prioritize efficiency and proactive problem-solving.As the book progresses, it explores the strategic planning and management of resources within the SVS, stressing the importance of continual improvement and leveraging technology to optimize service management. It also provides insight into managing value streams for new services, guiding readers on how to create, manage, and measure service value chains for improved service delivery and innovation.The later chapters address specific ITIL® practices, such as service design, incident management, problem management, and knowledge management. The book concludes with exam preparation for ITIL® 4 CDS, offering practical case studies and real-world scenarios.By the end, readers will be equipped to enhance service management processes and ensure the delivery of high-quality IT services aligned with business objectives.

ITIL(R) 4: Digital and IT Strategy (DITS). Your companion to the ITIL® 4 strategic leader DITS certification

IT Governance Publishing, Claire Agutter

This book explores ITIL® 4’s approach to digital strategy, starting with key concepts like digital transformation, ITIL® 4 guiding principles, and the role of technology in shaping business models. It introduces the driving forces behind change and how to align digital strategies with business goals for maximum impact.The middle chapters delve into the practical aspects of IT strategy, focusing on areas such as strategy management, governance, and continual improvement. Key topics like digital disruption, organizational viability, and strategic approaches for operational excellence are covered in-depth. The book provides a structured framework for managing risks, handling financial strategies, and fostering innovation in digital organizations.The final chapters guide readers on implementing and assessing digital strategies, from defining clear goals to establishing operational models. Practical tools, case studies, and exam preparation further enhance the reader's understanding. Ideal for IT professionals, business leaders, and strategists, this book equips them with the skills and knowledge to lead digital transformation and succeed in the modern business environment.

ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL® 4 Managing Professional and Strategic Leader DPI certification

IT Governance Publishing, Claire Agutter

This book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored.As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality.The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.

ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification

IT Governance Publishing, Claire Agutter

The book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement.In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively.With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.

ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond

IT Governance Publishing, Claire Agutter

The ITIL® 4 Essentials guide offers a comprehensive introduction to IT service management, focusing on ITIL® 4 practices and principles. Readers gain an understanding of the four dimensions of service management—organizations, people, information, technology, partners, and suppliers—which are key to delivering effective IT services.The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation.Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL® Foundation exam, with sample questions and strategies for success.