Autor: Samuel Erskine (EUR)

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1
E-book

Microsoft System Center 2012 Service Manager Cookbook

Samuel Erskine (EUR), Dieter Gasser, Anders Asp, Steve Beaumont, ...

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.Microsoft System Center Service Manager Cookbook provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.

2
E-book

Microsoft System Center 2016 Orchestrator Cookbook. Simplify the automation of your administrative tasks - Second Edition

Michael Seidl, Steve Beaumont, Samuel Erskine (EUR), Andreas Baumgarten

With Microsoft System Center 2016 Orchestrator Cookbook, you will start by learning how to efficiently install and secure System Center Orchestrator. You will then learn how you can create configuration files for SCO 2016. After initial installation and configuration, you will soon be planning and creating functional and fault-tolerant System Center runbooks to automate daily tasks and routine operations. Next you will delve into runbooks; you will learn how to create powerful and advanced runbooks such as Building your Runbook without a Dead End. You will also learn to create simple and advanced runbooks for your daily tasks. Towards the end of the book, you will learn to use SCO for other interesting tasks and also learn to maintain and perform SCO health checks.By the end of the book, you will be able to automate your administrative tasks successfully with SCO.