ITIL(R) 4 High-velocity IT (HVIT). Your companion to the ITIL® 4 Managing Professional HVIT certification

IT Governance Publishing, Claire Agutter

This book guides readers through the core principles and practices of High-Velocity IT, offering a comprehensive approach to modern IT service management. It begins with foundational concepts, introducing High-Velocity IT and the essential behaviors needed for success in dynamic environments. Readers are then introduced to the digital product lifecycle and the ITIL® operating model, which emphasize the importance of service value systems and value streams in driving business outcomes.The book delves into key behaviors that support continuous improvement, including adaptability, trust, and commitment to learning. It also covers various principles and models, such as Lean, Agile, and Design Thinking, offering practical techniques to enhance IT performance.In the later chapters, the focus shifts to ensuring valuable investments, fast development, resilient operations, and co-created value. It presents techniques for achieving these objectives while aligning with ITIL® 4 practices. The final chapter prepares readers for the HVIT certification exam, consolidating key learnings and providing a solid foundation for future success in High-Velocity IT environments. This book offers both theory and practical guidance for those seeking to thrive in fast-paced, value-driven IT operations.

ITIL(R) Foundation Essentials ITIL(R) 4 Edition. The ultimate revision guide

IT Governance Publishing, Claire Agutter

This book offers a detailed introduction to IT service management and the ITIL® 4 framework by covering key concepts such as value, service management, and co-creation, providing a solid foundation for understanding ITIL®. Readers are introduced to the four dimensions of service management and how they apply to organizational success. The book also explores the various roles involved in service management, from service providers to consumers, and the essential relationships that drive value.The book further explains ITIL®’s guiding principles, such as focusing on value, thinking and working holistically, and simplifying processes. These principles form the core of ITIL® 4’s approach, emphasizing flexibility, iterative progress, and stakeholder collaboration. With practical examples and clear explanations, readers will learn how to integrate these principles into their service management practices.Lastly, the book dives deep into the Service Value System and Service Value Chain, detailing how each component contributes to delivering business value. It also explores essential ITIL® practices, such as continual improvement and incident management. The final sections provide valuable exam preparation tips to ensure readers are well-equipped to pass the ITIL® Foundation exam with confidence.

NIST CSF 2.0. Your essential introduction to managing cybersecurity risks

IT Governance Publishing, Andrew Pattison

This comprehensive guide introduces the origins, aims, and components of the NIST Cybersecurity Framework (CSF) 2.0. It explores the core structure including functions, categories, subcategories, and profiles, and provides detailed implementation tiers and examples.Readers are then guided through a deep dive into all six framework categories—from Govern to Recover—and learn how to develop and apply risk management strategies within an organization. The content covers NIST SP 800-53, informative references, and practical quick-start guides to help translate theory into action.The final sections offer a seven-step implementation roadmap, including gap analysis, target profiles, and continuous improvement. The book concludes by mapping the CSF to international standards like ISO 27001 and ISO 22301, offering a well-rounded and interoperable cybersecurity strategy.

PCI DSS Version 4.0.1. A guide to the payment card industry data security standard

IT Governance Publishing, Stephen Hancock

This book provides an essential resource for anyone involved in managing or ensuring PCI DSS compliance. It begins by introducing the Payment Card Industry Data Security Standard (PCI DSS), explaining its importance, and the regulatory framework that governs it. Readers will understand how to assess their organization’s compliance status and the vital steps to avoid data breaches. The book offers a comprehensive exploration of compliance programs and how organizations can design their own effective strategies.The text then dives into the specifics of PCI DSS, focusing on its core components and requirements. Key chapters describe how to comply with and maintain compliance, as well as how to use tools like the PCI self-assessment questionnaire (SAQ). Real-world case studies of cardholder data breaches highlight the consequences of non-compliance. Readers will also learn about the integration of PCI DSS with other standards like ISO/IEC 27001.Throughout, this guide emphasizes practical advice for implementing key security frameworks such as the Software Security Framework (SSF) and Point-to-Point Encryption (P2PE). By the end of the book, readers will have a clear roadmap to not only meet but sustain PCI DSS compliance and strengthen their organization's data security practices.

Practical IT Service Management. A concise guide for busy executives

IT Governance Publishing, Thejendra B.S

This book provides a detailed guide to IT service management (ITSM), centered around the ITIL framework to enhance IT service delivery. It starts by introducing foundational concepts such as IT services, common challenges in IT departments, and the evolution of ITIL, particularly the 2011 edition. The early chapters cover core topics like service strategy, design, and the ITIL lifecycle, offering a strong foundation for understanding how ITIL aligns with business objectives.As the book progresses, it delves into key ITIL processes such as service desk management, incident management, problem management, change and release management, and service asset management. Each chapter explains the roles, responsibilities, and best practices for each process, providing actionable advice and real-world examples for effective application. These sections focus on improving service efficiency and handling IT challenges.The final chapters address advanced topics like service level management, financial management, supplier management, and service continuity. These insights help readers manage resources, build vendor relationships, and ensure business continuity. By the end, readers will be equipped to apply ITIL to optimize IT operations, align them with business needs, and drive continuous improvement.

Securing Cloud Services. A Comprehensive Approach to Safeguarding Cloud Infrastructure, Services, and Data

IT Governance Publishing, Lee Newcombe

Cloud computing plays a critical role in modern business, but with it comes a host of security challenges. This book explores the intricacies of securing cloud services, starting with foundational concepts of cloud computing and moving into specific service and deployment models. It provides insights into balancing security benefits with potential risks such as availability issues, shadow IT, and information leakage. The book goes on to focus on security threats, from hackers and insiders to government entities, while offering strategies to mitigate these risks. The practical approach continues with a deep dive into security architecture, providing a structured model to secure cloud environments across IaaS, PaaS, SaaS, and more. Further, it examines the regulatory landscape, including compliance requirements, privacy concerns, and data protection laws that impact cloud service security. Finally, the book concludes with projections about the future of cloud security and emerging challenges. Readers will gain not only the theoretical foundations but also real-world insights that they can apply to strengthen their cloud service security.

Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK). SIAM Frameworks from Ecosystem to Practices for Successful Service Integration

IT Governance Publishing, Claire Agutter

This book offers a detailed exploration of Service Integration and Management (SIAM™), providing insights into its frameworks, structures, and practical applications. It starts by covering the core principles of SIAM™, from its historical context to its role in optimizing service integration across multiple providers. The book then dives into the SIAM roadmap, outlining key stages such as discovery, strategy, planning, and execution, all essential for successful service management.Readers will gain an understanding of different SIAM structures, including externally sourced, internally sourced, and hybrid models, along with their respective advantages and challenges. It also explores how SIAM aligns with other service management practices like ITIL, COBIT, Lean, and Agile, offering a comprehensive approach to managing complex service ecosystems.The book places special emphasis on the roles and responsibilities within a SIAM ecosystem, including those of service providers, integrators, and customers. It also highlights the importance of cultural change, collaboration, and governance for effective SIAM implementation.Finally, readers will learn to identify and address common challenges and risks, equipping them with strategies to overcome obstacles and ensure smooth integration within their organization.

Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK). A structured approach to implementing and sustaining SIAM across complex service ecosystems

IT Governance Publishing, Claire Agutter

This book outlines a structured progression for implementing Service Integration and Management (SIAM) within complex, multi-vendor environments. It begins by defining SIAM principles, roles, layers, and structural models to establish a shared understanding of its purpose and scope.The roadmap then unfolds in four key stages. The Discovery & Strategy phase focuses on analyzing the current state, setting strategic drivers, and establishing governance foundations. In Plan & Build, the book guides readers through designing the SIAM model, sourcing structures, contracts, and process frameworks. The Implement stage addresses onboarding, transition planning, and applying change management across stakeholder groups. Finally, Run & Improve centers on operating the governance model, managing performance, conducting audits, and enabling continuous service development.Each chapter links practical methods with decision-making considerations, offering a reference for teams planning, launching, or refining a SIAM approach. The content is organized to support structured adoption while allowing flexibility for varied organizational contexts.