E-book details

Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition

Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition

Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Ebook
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Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
  • 1. ITSM and ITIL Frameworks and Processes
  • 2. Personalizing SCSM 2016 Administration
  • 3. Configuring Service Level Agreements (SLAs)
  • 4. Building the Configuration Management Database (CMDB)
  • 5. Deploying Service Request Fulfillment
  • 6. Deploy and configure the HTML 5 Self-Service Portal
  • 7. Working with Incident and Problem Management
  • 8. Designing and Configuring Change Management and Release Management
  • 9. Implementing Security Roles
  • 10. Working with the Data Warehouse and Reporting
  • 11. Extending SCSM with Advanced Personalization
  • 12. Automating Service Manager 2016
  • 13. What’s new in SCSM 2016 and Upgrading from SCSM 2012 R2
  • 14. Appendix A
  • 15. Appendix B
  • Title: Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition
  • Author: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
  • Original title: Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition
  • ISBN: 9781786467195, 9781786467195
  • Date of issue: 2017-02-27
  • Format: Ebook
  • Item ID: e_15gg
  • Publisher: Packt Publishing