Szczegóły ebooka

Learning ServiceNow. Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Learning ServiceNow. Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Tim Woodruff, Sylvain Hauser

Ebook
This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
  • 1. The Interface
  • 2. Lists and Forms
  • 3. UI Customization
  • 4. Understanding Data & Relationships
  • 5. Tasks and Workflows
  • 6. UI & Data Policies
  • 7. User Administration and Security
  • 8. Introduction to Scripting
  • 9. The Glide API
  • 10. The Client-side Glide API
  • 11. Server-Side Scripting
  • 12. Client-Side Scripting
  • 13. Debugging Security
  • 14. Pro-Tips Pocket Reference
  • Tytuł: Learning ServiceNow. Get started with ServiceNow administration and development to manage and automate your IT Service Management processes
  • Autor: Tim Woodruff, Sylvain Hauser
  • Tytuł oryginału: Learning ServiceNow. Get started with ServiceNow administration and development to manage and automate your IT Service Management processes
  • ISBN: 9781785887536, 9781785887536
  • Data wydania: 2017-03-30
  • Format: Ebook
  • Identyfikator pozycji: e_15ho
  • Wydawca: Packt Publishing