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- Korespondencja biurowa
E-book details
Korespondencja biurowa stanowi ważny element komunikowania się firmy (organizacji) z szeroko rozumianym otoczeniem zewnętrznym. W książce opisane są zasady opracowywania i obiegu korespondencji oraz przechowywania dokumentów zgodnie z obowiązującymi normami, przepisami i zwyczajami. Autorka omawia różne rodzaje pism biurowych, przedstawia przykłady dokumentów oraz daje praktyczne wskazówki przydatne zarówno w profesjonalnym sporządzaniu korespondencji, jak i organizacji obiegu pism.
Przedmowa 5
1. Istota korespondencji biurowej 7
2. Dokumentacja biurowa i organizacja obiegu pism 9
2.1. Rodzaje pism 10
2.2. Instrukcja kancelaryjna 14
2.3.Systemy kancelaryjne 16
2.3.1.System dziennikowy 17
2.3.2.System bezdziennikowy 19
2.4.Fazy obiegu pism 24
2.4.1.Przyjmowanie i rozdzielanie pism 25
2.4.2.Załatwianie spraw i korespondencja seryjna 27
2.4.3.Wysyłaniepism 29
2.5.Adresowanie kopert 30
2.6.Przechowywanie i kategorie akt 32
2.6.1.Sposoby układania i miejsce przechowywania akt 33
2.6.2.Kategorie akt 34
2.7.Postępowanie z pismami niejawnymi 35
3. Ogólne zasady sporządzania pism 37
3.1.Formatowanie pism i układ graficzny 38
3.2.Elementy pisma 41
3.3.Treść pisma 53
3.4.Styl pisma i zasady redagowania 55
4. Typowe pisma biurowe 64
4.1.Pisma informacyjne 64
4.1.1.Protokoły 65
4.1.2.Sprawozdania/raporty 77
4.1.3.Notatki służbowe 81
4.1.4.Zawiadomienia 83
4.1.5.Zaświadczenia 88
4.1.6.Pełnomocnictwa i upoważnienia 90
4.1.7.Pisma przewodnie 91
4.2.Pisma przekonujące 92
4.2.1.Podania 93
4.2.2.Wnioski 94
4.2.3.Reklamacje i skargi 97
4.2.4.Odwołania 101
5. Wybrane pisma będące indywidualnymi aktami prawnymi 105
5.1.Decyzje 105
5.2.Umowy 108
5.3.Regulaminy 111
6. Pisma związane z nawiązaniem stosunku pracy 115
6.1.Życiorys zawodowy curriculum vitae 116
6.2.List motywacyjny 128
6.3.Kwestionariusz osobowy 130
Podsumowanie 132
Zalecana literatura 133
- Title: Korespondencja biurowa
- Author: Elżbieta Jendrzejczak
- ISBN: 978-83-7814-664-3, 9788378146643
- Date of issue: 2021-04-20
- Format: Ebook
- Item ID: e_20vg
- Publisher: Oficyna Wydawnicza Politechniki Warszawskiej