Mastering Zendesk. Click here to enter text

Cedric F. Jacob

Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you’re a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.

Learning Elasticsearch. Structured and unstructured data using distributed real-time search and analytics

Abhishek Andhavarapu

Elasticsearch is a modern, fast, distributed, scalable, fault tolerant, and open source search and analytics engine. You can use Elasticsearch for small or large applications with billions of documents. It is built to scale horizontally and can handle both structured and unstructured data. Packed with easy-to- follow examples, this book will ensure you will have a firm understanding of the basics of Elasticsearch and know how to utilize its capabilities efficiently.You will install and set up Elasticsearch and Kibana, and handle documents using the Distributed Document Store. You will see how to query, search, and index your data, and perform aggregation-based analytics with ease. You will see how to use Kibana to explore and visualize your data. Further on, you will learn to handle document relationships, work with geospatial data, and much more, with this easy-to-follow guide. Finally, you will see how you can set up and scale your Elasticsearch clusters in production environments.

Preparing for the Certified OpenStack Administrator Exam. A complete guide for developers taking tests conducted by the OpenStack Foundation

Matt Dorn

This book provides you with a specific strategy to pass the OpenStack Foundation’s first professional certification: the Certified OpenStack Administrator. In a recent survey, 78% of respondents said the OpenStack skills shortage had deterred them from adopting OpenStack. Consider this an opportunity to increase employer and customer confidence by proving you have the skills required to administrate real-world OpenStack clouds.You will begin your journey by getting well-versed with the OpenStack environment, understanding the benefits of taking the exam, and installing an included OpenStack All-in-One Virtual Appliance to work through objectives covered throughout the book. After exploring the basics of the individual services, you will be introduced to strategies to accomplish the exam objectives relevant to Keystone, Glance, Nova, Neutron, Cinder, Swift, Heat, and troubleshooting.Finally, you’ll benefit from the special tips section and a practice exam to put your knowledge to the test. By the end of the journey, you will be ready to become a Certified OpenStack Administrator!

Mastering Apache Solr 7.x. An expert guide to advancing, optimizing, and scaling your enterprise search

Sandeep Nair, Chintan Mehta, Dharmesh Vasoya

Apache Solr is the only standalone enterprise search server with a REST-like application interface. providing highly scalable, distributed search and index replication for many of the world's largest internet sites.To begin with, you would be introduced to how you perform full text search, multiple filter search, perform dynamic clustering and so on helping you to brush up the basics of Apache Solr. You will also explore the new features and advanced options released in Apache Solr 7.x which will get you numerous performance aspects and making data investigation simpler, easier and powerful. You will learn to build complex queries, extensive filters and how are they compiled in your system to bring relevance in your search tools. You will learn to carry out Solr scoring, elements affecting the document score and how you can optimize or tune the score for the application at hand. You will learn to extract features of documents, writing complex queries in re-ranking the documents. You will also learn advanced options helping you to know what content is indexed and how the extracted content is indexed. Throughout the book, you would go through complex problems with solutions along with varied approaches to tackle your business needs. By the end of this book, you will gain advanced proficiency to build out-of-box smart search solutions for your enterprise demands.

Tkinter GUI Application Development Blueprints. Build nine projects by working with widgets, geometry management, event handling, and more - Second Edition

Bhaskar Chaudhary

Tkinter is the built-in GUI package that comes with standard Python distributions. It is a cross-platform package, which means you build once and deploy everywhere. It is simple to use and intuitive in nature, making it suitable for programmers and non-programmers alike.This book will help you master the art of GUI programming. It delivers the bigger picture of GUI programming by building real-world, productive, and fun applications such as a text editor, drum machine, game of chess, audio player, drawing application, piano tutor, chat application, screen saver, port scanner, and much more. In every project, you will build on the skills acquired in the previous project and gain more expertise. You will learn to write multithreaded programs, network programs, database-driven programs, asyncio based programming and more. You will also get to know the modern best practices involved in writing GUI apps. With its rich source of sample code, you can build upon the knowledge gained with this book and use it in your own projects in the discipline of your choice.

Learning Python Web Penetration Testing. Automate web penetration testing activities using Python

Christian Martorella

Web penetration testing is the use of tools and code to attack a website or web app in order to assess its vulnerability to external threats. While there are an increasing number of sophisticated, ready-made tools to scan systems for vulnerabilities, the use of Python allows you to write system-specific scripts, or alter and extend existing testing tools to find, exploit, and record as many security weaknesses as possible. Learning Python Web Penetration Testing will walk you through the web application penetration testing methodology, showing you how to write your own tools with Python for each activity throughout the process. The book begins by emphasizing the importance of knowing how to write your own tools with Python for web application penetration testing. You will then learn to interact with a web application using Python, understand the anatomy of an HTTP request, URL, headers and message body, and later create a script to perform a request, and interpret the response and its headers. As you make your way through the book, you will write a web crawler using Python and the Scrappy library. The book will also help you to develop a tool to perform brute force attacks in different parts of the web application. You will then discover more on detecting and exploiting SQL injection vulnerabilities. By the end of this book, you will have successfully created an HTTP proxy based on the mitmproxy tool.

OpenCV 3 Computer Vision Application Programming Cookbook. Recipes to make your applications see - Third Edition

Robert Laganiere

Making your applications see has never been easier with OpenCV. With it, you can teach your robot how to follow your cat, write a program to correctly identify the members of One Direction, or even help you find the right colors for your redecoration.OpenCV 3 Computer Vision Application Programming Cookbook Third Edition provides a complete introduction to the OpenCV library and explains how to build your first computer vision program. You will be presented with a variety of computer vision algorithms and exposed to important concepts in image and video analysis that will enable you to build your own computer vision applications.This book helps you to get started with the library, and shows you how to install and deploy the OpenCV library to write effective computer vision applications following good programming practices. You will learn how to read and write images and manipulate their pixels. Different techniques for image enhancement and shape analysis will be presented. You will learn how to detect specific image features such as lines, circles or corners. You will be introduced to the concepts of mathematical morphology and image filtering. The most recent methods for image matching and object recognition are described, and you’ll discover how to process video from files or cameras, as well as how to detect and track moving objects. Techniques to achieve camera calibration and perform multiple-view analysis will also be explained. Finally, you’ll also get acquainted with recent approaches in machine learning and object classification.

Enterprise PowerShell Scripting Bootcamp. The fastest way to learn PowerShell scripting

Brenton J.W. Blawat

Enterprise PowerShell Scripting Bootcamp explains how to create your own repeatable PowerShell scripting framework. This framework contains script logging methodologies, answer file interactions, and string encryption and decryption strategies.This book focuses on evaluating individual components to identify the system’s function, role, and unique characteristics. To do this, you will leverage built-in CMDlets and Windows Management Instrumentation (WMI) to explore Windows services, Windows processes, Windows features, scheduled tasks, and disk statistics. You will also create custom functions to perform a deep search for specific strings in files and evaluate installed software through executable properties.We will then discuss different scripting techniques to improve the efficiency of scripts. By leveraging several small changes to your code, you can increase the execution performance by over 130%.By the end of this book, you will be able to tie all of the concepts together in a PowerShell-based Windows server scanning script. This discovery script will be able to scan a Windows server to identify a multitude of components.

Mastering OpenCV 4 with Python. A practical guide covering topics from image processing, augmented reality to deep learning with OpenCV 4 and Python 3.7

Alberto Fernández Villán

OpenCV is considered to be one of the best open source computer vision and machine learning software libraries. It helps developers build complete projects in relation to image processing, motion detection, or image segmentation, among many others. OpenCV for Python enables you to run computer vision algorithms smoothly in real time, combining the best of the OpenCV C++ API and the Python language.In this book, you'll get started by setting up OpenCV and delving into the key concepts of computer vision. You'll then proceed to study more advanced concepts and discover the full potential of OpenCV. The book will also introduce you to the creation of advanced applications using Python and OpenCV, enabling you to develop applications that include facial recognition, target tracking, or augmented reality. Next, you'll learn machine learning techniques and concepts, understand how to apply them in real-world examples, and also explore their benefits, including real-time data production and faster data processing. You'll also discover how to translate the functionality provided by OpenCV into optimized application code projects using Python bindings. Toward the concluding chapters, you'll explore the application of artificial intelligence and deep learning techniques using the popular Python libraries TensorFlow, and Keras.By the end of this book, you'll be able to develop advanced computer vision applications to meet your customers' demands.

Enterprise Internet of Things Handbook. Build end-to-end IoT solutions using popular IoT platforms

Arvind Ravulavaru

There is a lot of work that is being done in the IoT domain and according to Forbes the global IoT market will grow from $157B in 2016 to $457B by 2020. This is an amazing market both in terms technology advancement as well as money. In this book, we will be covering five popular IoT platforms, namely, AWS IoT, Microsoft Azure IoT, Google IoT Core, IBM Watson IoT, and Kaa IoT middleware. You are going to build solutions that will use a Raspberry Pi 3, a DHT11 Temperature and humidity sensor, and a dashboard to visualize the sensor data in real-time. Furthermore, you will also explore various components of each of the platforms that are needed to achieve the desired solution. Besides building solutions, you will look at how Machine Learning and IoT go hand in hand and later design a simple predictive web service based on this concept. By the end of this book, you will be in a position to implement an IoT strategy best-fit for your organization

Blockchain for Enterprise. Build scalable blockchain applications with privacy, interoperability, and permissioned features

Narayan Prusty

The increasing growth in blockchain use is enormous, and it is changing the way business is done. Many leading organizations are already exploring the potential of blockchain. With this book, you will learn to build end-to-end enterprise-level decentralized applications and scale them across your organization to meet your company's needs. This book will help you understand what DApps are and how the blockchain ecosystem works, via real-world examples. This extensive end-to-end book covers every blockchain aspect for business and for developers. You will master process flows and incorporate them into your own enterprise. You will learn how to use J.P. Morgan’s Quorum to build blockchain-based applications. You will also learn how to write applications that can help communicate enterprise blockchain solutions. You will learn how to write smart contracts that run without censorship and third-party interference.Once you've grasped what a blockchain is and have learned about Quorum, you will jump into building real-world practical blockchain applications for sectors such as payment and money transfer, healthcare, cloud computing, supply chain management, and much more.

Hands-On System Programming with C++. Build performant and concurrent Unix and Linux systems with C++17

Dr. Rian Quinn

C++ is a general-purpose programming language with a bias toward system programming as it provides ready access to hardware-level resources, efficient compilation, and a versatile approach to higher-level abstractions.This book will help you understand the benefits of system programming with C++17. You will gain a firm understanding of various C, C++, and POSIX standards, as well as their respective system types for both C++ and POSIX. After a brief refresher on C++, Resource Acquisition Is Initialization (RAII), and the new C++ Guideline Support Library (GSL), you will learn to program Linux and Unix systems along with process management. As you progress through the chapters, you will become acquainted with C++'s support for IO. You will then study various memory management methods, including a chapter on allocators and how they benefit system programming. You will also explore how to program file input and output and learn about POSIX sockets. This book will help you get to grips with safely setting up a UDP and TCP server/client.Finally, you will be guided through Unix time interfaces, multithreading, and error handling with C++ exceptions. By the end of this book, you will be comfortable with using C++ to program high-quality systems.

TensorFlow: Powerful Predictive Analytics with TensorFlow. Predict valuable insights of your data with TensorFlow

Md. Rezaul Karim

Predictive analytics discovers hidden patterns from structured and unstructured data for automated decision making in business intelligence. Predictive decisions are becoming a huge trend worldwide, catering to wide industry sectors by predicting which decisions are more likely to give maximum results. TensorFlow, Google’s brainchild, is immensely popular and extensively used for predictive analysis.This book is a quick learning guide on all the three types of machine learning, that is, supervised, unsupervised, and reinforcement learning with TensorFlow. This book will teach you predictive analytics for high-dimensional and sequence data. In particular, you will learn the linear regression model for regression analysis. You will also learn how to use regression for predicting continuous values. You will learn supervised learning algorithms for predictive analytics. You will explore unsupervised learning and clustering using K-meansYou will then learn how to predict neighborhoods using K-means, and then, see another example of clustering audio clips based on their audio features. This book is ideal for developers, data analysts, machine learning practitioners, and deep learning enthusiasts who want to build powerful, robust, and accurate predictive models with the power of TensorFlow. This book is embedded with useful assessments that will help you revise the concepts you have learned in this book. This book is repurposed for this specific learning experience from material from Packt's Predictive Analytics with TensorFlow by Md. Rezaul Karim.

Spatial Analytics with ArcGIS. Build powerful insights with spatial analytics

Eric Pimpler

Spatial statistics has the potential to provide insight that is not otherwise available through traditional GIS tools. This book is designed to introduce you to the use of spatial statistics so you can solve complex geographic analysis.The book begins by introducing you to the many spatial statistics tools available in ArcGIS. You will learn how to analyze patterns, map clusters, and model spatial relationships with these tools. Further on, you will explore how to extend the spatial statistics tools currently available in ArcGIS, and use the R programming language to create custom tools in ArcGIS through the ArcGIS Bridge using real-world examples. At the end of the book, you will be presented with two exciting case studies where you will be able to practically apply all your learning to analyze and gain insights into real estate data.

ROS Robotics By Example. Learning to control wheeled, limbed, and flying robots using ROS Kinetic Kame - Second Edition

Carol Fairchild, Dr. Thomas L. Harman

ROS is a robust robotics framework that works regardless of hardware architecture or hardware origin. It standardizes most layers of robotics functionality from device drivers to process control and message passing to software package management. But apart from just plain functionality, ROS is a great platform to learn about robotics itself and to simulate, as well as actually build, your first robots. This does not mean that ROS is a platform for students and other beginners; on the contrary, ROS is used all over the robotics industry to implement flying, walking and diving robots, yet implementation is always straightforward, and never dependent on the hardware itself.ROS Robotics has been the standard introduction to ROS for potential professionals and hobbyists alike since the original edition came out; the second edition adds a gradual introduction to all the goodness available with the Kinetic Kame release.By providing you with step-by-step examples including manipulator arms and flying robots, the authors introduce you to the new features. The book is intensely practical, with space given to theory only when absolutely necessary. By the end of this book, you will have hands-on experience on controlling robots with the best possible framework.

Hands-On Machine Learning for Algorithmic Trading. Design and implement investment strategies based on smart algorithms that learn from data using Python

Stefan Jansen

The explosive growth of digital data has boosted the demand for expertise in trading strategies that use machine learning (ML). This book enables you to use a broad range of supervised and unsupervised algorithms to extract signals from a wide variety of data sources and create powerful investment strategies.This book shows how to access market, fundamental, and alternative data via API or web scraping and offers a framework to evaluate alternative data. You’ll practice the ML work?ow from model design, loss metric definition, and parameter tuning to performance evaluation in a time series context. You will understand ML algorithms such as Bayesian and ensemble methods and manifold learning, and will know how to train and tune these models using pandas, statsmodels, sklearn, PyMC3, xgboost, lightgbm, and catboost. This book also teaches you how to extract features from text data using spaCy, classify news and assign sentiment scores, and to use gensim to model topics and learn word embeddings from financial reports. You will also build and evaluate neural networks, including RNNs and CNNs, using Keras and PyTorch to exploit unstructured data for sophisticated strategies.Finally, you will apply transfer learning to satellite images to predict economic activity and use reinforcement learning to build agents that learn to trade in the OpenAI Gym.

Hands-On Deep Learning for Images with TensorFlow. Build intelligent computer vision applications using TensorFlow and Keras

Will Ballard

TensorFlow is Google’s popular offering for machine learning and deep learning, quickly becoming a favorite tool for performing fast, efficient, and accurate deep learning tasks.Hands-On Deep Learning for Images with TensorFlow shows you the practical implementations of real-world projects, teaching you how to leverage TensorFlow’s capabilities to perform efficient image processing using the power of deep learning. With the help of this book, you will get to grips with the different paradigms of performing deep learning such as deep neural nets and convolutional neural networks, followed by understanding how they can be implemented using TensorFlow.By the end of this book, you will have mastered all the concepts of deep learning and their implementation with TensorFlow and Keras.

Swift 3 Object-Oriented Programming. Implement object-oriented programming paradigms with Swift 3.0 and mix them with modern functional programming techniques to build powerful real-world applications - Second Edition

Gaston C. Hillar

Swift has quickly become one of the most-liked languages and developers’ de-facto choice when building applications that target iOS and macOS. In the new version, the Swift team wants to take its adoption to the next level by making it available for new platforms and audiences.This book introduces the object-oriented paradigm and its implementation in the Swift 3 programming language to help you understand how real-world objects can become part of fundamental reusable elements in the code. This book is developed with XCode 8.x and covers all the enhancements included in Swift 3.0. In addition, we teach you to run most of the examples with the Swift REPL available on macOS and Linux, and with a Web-based Swift sandbox developed by IBM capable of running on any web browser, including Windows and mobile devices.You will organize data in blueprints that generate instances. You’ll work with examples so you understand how to encapsulate and hide data by working with properties and access control. Then, you’ll get to grips with complex scenarios where you use instances that belong to more than one blueprint. You’ll discover the power of contract programming and parametric polymorphism. You’ll combine generic code with inheritance and multiple inheritance. Later, you’ll see how to combine functional programming with object-oriented programming and find out how to refactor your existing code for easy maintenance.

Godot Engine Game Development Projects. Build five cross-platform 2D and 3D games with Godot 3.0

Chris Bradfield

Godot Engine Game Development Projects is an introduction to the Godot game engine and its new 3.0 version. Godot 3.0 brings a large number of new features and capabilities that make it a strong alternative to expensive commercial game engines. For beginners, Godot offers a friendly way to learn game development techniques, while for experienced developers it is a powerful, customizable tool that can bring your visions to life.This book consists of five projects that will help developers achieve a sound understanding of the engine when it comes to building games.Game development is complex and involves a wide spectrum of knowledge and skills. This book can help you build on your foundation level skills by showing you how to create a number of small-scale game projects. Along the way, you will learn how Godot works and discover important game development techniques that you can apply to your projects.Using a straightforward, step-by-step approach and practical examples, the book will take you from the absolute basics through to sophisticated game physics, animations, and other techniques. Upon completing the final project, you will have a strong foundation for future success with Godot 3.0.

Building Microservices with Go. Develop seamless, efficient, and robust microservices with Go

Nic Jackson

Microservice architecture is sweeping the world as the de facto pattern to build web-based applications. Golang is a language particularly well suited to building them. Its strong community, encouragement of idiomatic style, and statically-linked binary artifacts make integrating it with other technologies and managing microservices at scale consistent and intuitive. This book will teach you the common patterns and practices, showing you how to apply these using the Go programming language.It will teach you the fundamental concepts of architectural design and RESTful communication, and show you patterns that provide manageable code that is supportable in development and at scale in production. We will provide you with examples on how to put these concepts and patterns into practice with Go. Whether you are planning a new application or working in an existing monolith, this book will explain and illustrate with practical examples how teams of all sizes can start solving problems with microservices. It will help you understand Docker and Docker-Compose and how it can be used to isolate microservice dependencies and build environments. We finish off by showing you various techniques to monitor, test, and secure your microservices. By the end, you will know the benefits of system resilience of a microservice and the advantages of Go stack.

Learning Tableau 2019. Tools for Business Intelligence, data prep, and visual analytics - Third Edition

Joshua N. Milligan

Tableau is the gold standard of business intelligence and visual analytics tools in every industry. It enables rapid data visualization and interpretation with charts, graphs, dashboards, and much more. Updated with the latest features of Tableau, this book takes you from the foundations of the Tableau 2019 paradigm through to advanced topics.This third edition of the bestselling guide by Tableau Zen Master, Joshua Milligan, will help you come to grips with updated features, such as set actions and transparent views. Beginning with installation, you'll create your first visualizations with Tableau and then explore practical examples and advanced techniques. You'll create bar charts, tree maps, scatterplots, time series, and a variety of other visualizations. Next, you'll discover techniques to overcome challenges presented by data structure and quality and engage in effective data storytelling and decision making with business critical information. Finally, you'll be introduced to Tableau Prep, and learn how to use it to integrate and shape data for analysis.By the end of this book, you will be equipped to leverage the powerful features of Tableau 2019 for decision making.

Programming Kotlin. Get to grips quickly with the best Java alternative

Stephen Samuel, Stefan Bocutiu

Quickly learn the fundamentals of the Kotlin language and see it in action on the web. Easy to follow and covering the full set of programming features, this book will get you fluent in Kotlin for Android.

Advanced Infrastructure Penetration Testing. Defend your systems from methodized and proficient attackers

Chiheb Chebbi

It has always been difficult to gain hands-on experience and a comprehensive understanding of advanced penetration testing techniques and vulnerability assessment and management. This book will be your one-stop solution to compromising complex network devices and modern operating systems. This book provides you with advanced penetration testing techniques that will help you exploit databases, web and application servers, switches or routers, Docker, VLAN, VoIP, and VPN.With this book, you will explore exploitation abilities such as offensive PowerShell tools and techniques, CI servers, database exploitation, Active Directory delegation, kernel exploits, cron jobs, VLAN hopping, and Docker breakouts. Moving on, this book will not only walk you through managing vulnerabilities, but will also teach you how to ensure endpoint protection. Toward the end of this book, you will also discover post-exploitation tips, tools, and methodologies to help your organization build an intelligent security system.By the end of this book, you will have mastered the skills and methodologies needed to breach infrastructures and provide complete endpoint protection for your system.

Architecting the Industrial Internet. The architect's guide to designing Industrial Internet solutions

Robert Stackowiak, Shyam Varan Nath, Carla Romano

The Industrial Internet or the IIoT has gained a lot of traction. Many leading companies are driving this revolution by connecting smart edge devices to cloud-based analysis platforms and solving their business challenges in new ways. To ensure a smooth integration of such machines and devices, sound architecture strategies based on accepted principles, best practices, and lessons learned must be applied.This book begins by providing a bird's eye view of what the IIoT is and how the industrial revolution has evolved into embracing this technology. It then describes architectural approaches for success, gathering business requirements, and mapping requirements into functional solutions. In a later chapter, many other potential use cases are introduced including those in manufacturing and specific examples in predictive maintenance, asset tracking and handling, and environmental impact and abatement. The book concludes by exploring evolving technologies that will impact IIoT architecture in the future and discusses possible societal implications of the Industrial Internet and perceptions regarding these projects.By the end of this book, you will be better equipped to embrace the benefits of the burgeoning IIoT.