EU General Data Protection Regulation (GDPR). An implementation and compliance guide

IT Governance Publishing, IT Governance Privacy Team

This book provides a thorough exploration of the EU General Data Protection Regulation (GDPR). It starts with the core principles of GDPR, explaining its purpose, key concepts, and how it impacts data controllers and processors. The book covers essential features like data subject rights, data processing principles, and privacy compliance frameworks. It also explores the role of the Data Protection Officer (DPO) and the importance of conducting data protection impact assessments (DPIAs).Focusing on practical implementation, the book highlights the need for robust information security measures to meet GDPR standards. It provides actionable advice on best practices, including managing data breaches, ensuring lawful consent, and processing subject access requests. The guide also addresses the complexities of international data transfers in line with GDPR requirements.Finally, the book outlines GDPR enforcement mechanisms, detailing the powers of supervisory authorities and the steps to demonstrate compliance. This resource offers organizations a comprehensive roadmap to align with GDPR, laying the groundwork for effective data protection and compliance.

ITIL(R) Foundation Essentials ITIL(R) 4 Edition. The ultimate revision guide

IT Governance Publishing, Claire Agutter

This book offers a detailed introduction to IT service management and the ITIL® 4 framework by covering key concepts such as value, service management, and co-creation, providing a solid foundation for understanding ITIL®. Readers are introduced to the four dimensions of service management and how they apply to organizational success. The book also explores the various roles involved in service management, from service providers to consumers, and the essential relationships that drive value.The book further explains ITIL®’s guiding principles, such as focusing on value, thinking and working holistically, and simplifying processes. These principles form the core of ITIL® 4’s approach, emphasizing flexibility, iterative progress, and stakeholder collaboration. With practical examples and clear explanations, readers will learn how to integrate these principles into their service management practices.Lastly, the book dives deep into the Service Value System and Service Value Chain, detailing how each component contributes to delivering business value. It also explores essential ITIL® practices, such as continual improvement and incident management. The final sections provide valuable exam preparation tips to ensure readers are well-equipped to pass the ITIL® Foundation exam with confidence.

IT Governance. An international guide to data security and ISO 27001/ISO 27002

IT Governance Publishing, Alan Calder, Steve G Watkins

In the modern digital landscape, information security has never been more critical. This book introduces readers to the essential components of IT governance, focusing on frameworks like ISO 27001 and strategies for managing risks in today's complex information economy. The content explores key topics like cybersecurity, risk management, information security policies, and compliance with international standards. As you progress, you’ll learn to navigate the challenges of organizing and maintaining a secure IT environment, with insights into compliance regulations, security frameworks, and governance codes. The book provides hands-on guidance on applying security controls, setting up robust information security policies, and evaluating risks. Real-world scenarios and practical applications ensure the knowledge gained is immediately applicable to professional environments.The journey culminates in an understanding of how to integrate IT governance within an organization. You’ll learn to assess vulnerabilities, implement risk management strategies, and ensure that security measures align with both business goals and regulatory requirements. The book equips readers with the tools needed to strengthen IT systems against evolving threats and to stay ahead in the information security landscape.

The Universal Service Desk (USD). Implementing, controlling, and improving service delivery

IT Governance Publishing, Brian Johnson, Léon-Paul de Rouw

This book is your go-to guide to mastering the Universal Service Desk (USD) for improving service management. The reader will understand USD's role in enterprises, delve into its design process, and learn how to use it for effective customer service and business operations. With practical examples and industry case studies, this book offers deep insights into the application of the USD for organizational success.The book begins by introducing the USD concept, highlighting its importance in streamlining service delivery and enhancing customer satisfaction. It outlines how a demand-oriented approach can be implemented across various business environments, optimizing workflows from front-office interactions to back-office coordination. Through the chapters, readers will learn to adapt USD to meet the evolving needs of enterprises.The final chapters focus on advanced practices such as improving service quality, managing virtual USD platforms, and aligning service desk operations with business goals. By following the structured approach outlined, you’ll gain the tools to create a USD that delivers measurable value, fosters seamless communication, and aligns with organizational priorities.

ISO 22301:2019 and business continuity management. Understand how to plan, implement and enhance a business continuity management system (BCMS)

IT Governance Publishing, Alan Calder

This book offers an in-depth exploration of ISO 22301:2019 and its role in business continuity management. It begins by explaining the standards and their importance for building resilience against disruptions. Readers will learn the core principles of ISO 22301, including the PDCA (Plan-Do-Check-Act) cycle, leadership responsibilities, and the integration with other management systems.As the book progresses, readers will delve into key aspects of creating an effective business continuity plan, such as context analysis, identifying stakeholders, conducting risk assessments, and establishing support systems. Practical strategies are provided to help readers optimize business continuity solutions and incorporate them into their operations, ensuring preparedness for unforeseen risks.The book also examines methods for evaluating and continuously improving continuity plans. In the final chapters, readers are guided through the process of ISO 22301 certification, offering a clear path to securing certification and enhancing organizational resilience.

ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification

IT Governance Publishing, Claire Agutter

The book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement.In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively.With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.

Artificial Intelligence. Ethical, social, and security impacts for the present and the future

IT Governance Publishing, Dr. Julie E. Mehan

This book offers an in-depth exploration of Artificial Intelligence (AI), from its origins to the ethical and societal challenges it presents today. It provides a comprehensive understanding of AI’s impact on human interaction, collaboration, privacy, and security. Through analyzing both opportunities and risks, the book emphasizes the ethical concerns surrounding AI, such as bias, privacy violations, and security threats.Chapters explore AI’s transformative role in cybersecurity, misinformation, and human-machine collaboration, highlighting its implications for job markets and human relationships. Real-world examples illustrate how AI can drive progress or cause harm. The ethical dilemmas around AI, including its use in surveillance and decision-making, are thoroughly examined, presenting challenges central to modern technology.Looking ahead, the book offers a forward-thinking perspective on AI’s future, discussing emerging trends and the need for responsible policy-making. It concludes by addressing how society can prepare for AI’s continued growth, offering strategies for navigating the evolving landscape. With practical insights and deep analysis, this book helps readers grasp AI’s profound implications for our future.

ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL® 4 Managing Professional CDS certification

IT Governance Publishing, Claire Agutter

This book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures essential for successful service delivery. The early chapters focus on adopting a shift-left approach to resource management, helping teams prioritize efficiency and proactive problem-solving.As the book progresses, it explores the strategic planning and management of resources within the SVS, stressing the importance of continual improvement and leveraging technology to optimize service management. It also provides insight into managing value streams for new services, guiding readers on how to create, manage, and measure service value chains for improved service delivery and innovation.The later chapters address specific ITIL® practices, such as service design, incident management, problem management, and knowledge management. The book concludes with exam preparation for ITIL® 4 CDS, offering practical case studies and real-world scenarios.By the end, readers will be equipped to enhance service management processes and ensure the delivery of high-quality IT services aligned with business objectives.