Amazon Connect: Up and Running. Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Jeff Armstrong

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).

Instant Heat Maps in R How-to. Learn how to design heat maps in R to enhance your data analysis

Sebastian Raschka

R has grown rapidly over the years to become one of the most versatile and valuable tools for data analysis and graphing. One of its many useful features is the heat map representation of numerical data, which is an invaluable tool to discover patterns in data quickly and efficiently.Instant Heat Maps in R How-to provides you with practical recipes to create heat maps of all difficulty levels by yourself right from the start. At the end of each recipe, you will find an in-depth analysis that will equip you with everything you need to know to frame the code to your own needs.Instant Heat Maps in R will present you with all the different heat map plotting functions that exist in R. You will start by creating simple heat maps before moving on to learn how to add more features to them. While you advance step-by-step through the well-connected recipes, you will find out which tool suits the given situation best. You will learn how to read data from popular file formats and how to format the data to create heat maps as well as the ways to export them for presentation.

Learning Qlik Sense: The Official Guide. Get the most out of your Qlik Sense investment with the latest insight and guidance direct from the Qlik Sense team - Second Edition

Christopher Ilacqua, QlikTech International AB, Henric Cronström, James Richardson

The intuitive and powerful Qlik Sense visual analytics software allows anyone to engage in data discovery, to explore your data, and find meaningful insights to empower your business. Qlik Sense lets you easily create personalized reports and visualizations and reveal essential connections to show new opportunities from every angle.Written by members of the Qlik Sense team, this book is the official guide from Qlik to understanding and using their powerful new product with fully updated coverage to the latest features of the most modern edition of Qlik Sense. Benefit from the vision behind the development of Qlik Sense and get to grips with how Qlik Sense can empower you as a data discovery consumer. Learn how to create your own applications for Qlik Sense to customize it to meet your personal needs for business intelligence, and how to oversee and administer the Qlik Sense data architecture. Finally, explore utilizing Qlik Sense to uncover essential data, with practical examples on finding and visualizing intelligence for sales figures, human resources information, travel expense tracking, and demographic data discovery.

SolarWinds Server & Application Monitor: Deployment and Administration. Ensuring high availability for your IT services can be problematic, but with this tutorial on SolarWinds SAM it suddenly becomes a lot more feasible. It's the perfect primer for one of the most intuitive, enterprise-level monitors around

Justin Brant

As a network or system administrator, your primary responsibility is to ensure high availability of all managed IT services. There are a number of monitoring tools available; but these can be complicated and expensive, and may only monitor certain areas of your network. SolarWinds Server & Application Monitor is an intuitive, all-encompassing, yet cost effective, enterprise-level network monitoring service.A concise and practical, hands-on guide that will teach you how utilize SolarWinds SAM. It provides step-by-step tutorials to walk you through every feature, while teaching you how to tailor the product to your own network environment.This book will guide you through equipping your network devices and servers for SolarWinds SAM utilization. It will provide a sequential, hands-on overview of the product, and is suited for networks of all sizes, ranging from small businesses to larger enterprises.You will learn how to populate SolarWinds SAM with nodes, then classify and group nodes to tailor the product to your network environment. By doing so, you will benefit from key features such as automated alerts, traps, and reports. Each feature is explained in a practical and useful manner via tutorials and real-world examples to help you start monitoring your network quickly and efficiently, while keeping security implications in mind by applying enterprise-level best practices.

Introduction to Algorithms. A Comprehensive Guide for Beginners: Unlocking Computational Thinking

Cuantum Technologies LLC

Begin your journey into the fascinating world of algorithms with this comprehensive course. Starting with an introduction to the basics, you will learn about pseudocode and flowcharts, the fundamental tools for representing algorithms. As you progress, you'll delve into the efficiency of algorithms, understanding how to evaluate and optimize them for better performance. The course will also cover various basic algorithm types, providing a solid foundation for further exploration.You will explore specific categories of algorithms, including search and sort algorithms, which are crucial for managing and retrieving data efficiently. You will also learn about graph algorithms, which are essential for solving problems related to networks and relationships. Additionally, the course will introduce you to the data structures commonly used in algorithms.Towards the end, the focus shifts to algorithm design techniques and their real-world applications. You will discover various strategies for creating efficient and effective algorithms and see how these techniques are applied in real-world scenarios. By the end of the course, you will have a thorough understanding of algorithmic principles and be equipped with the skills to apply them in your technical career.

Mastering Windows Security and Hardening. Secure and protect your Windows environment from intruders, malware attacks, and other cyber threats

Mark Dunkerley, Matt Tumbarello

Are you looking for effective ways to protect Windows-based systems from being compromised by unauthorized users?Mastering Windows Security and Hardening is a detailed guide that helps you gain expertise when implementing efficient security measures and creating robust defense solutions.We will begin with an introduction to Windows security fundamentals, baselining, and the importance of building a baseline for an organization. As you advance, you will learn how to effectively secure and harden your Windows-based system, protect identities, and even manage access. In the concluding chapters, the book will take you through testing, monitoring, and security operations. In addition to this, you’ll be equipped with the tools you need to ensure compliance and continuous monitoring through security operations.By the end of this book, you’ll have developed a full understanding of the processes and tools involved in securing and hardening your Windows environment.

Learning RSLogix 5000 Programming. Building PLC solutions with Rockwell Automation and RSLogix 5000

Austin Scott, Austin Scott

RSLogix 5000 and Studio 5000's Logix Designer are user-friendly interfaces used for programming the current generation of Rockwell Automation Controllers including ControlLogix, CompactLogix, and SoftLogix. When engineering automation solutions using Logix, it is important to study the changes to the platform introduced with Studio 5000 and the various controllers, modules, and form factors available today. RSLogix 5000 programming packages help you maximize performance, save project development time, and improve productivity.This book provides a detailed overview of the Logix platform including ControlLogix, CompactLogix, and SoftLogix and explains the significant changes introduced in Studio 5000. A clear understanding of the recent Logix platform changes is critical for anyone developing a Rockwell Automation solution. It provides an easy-to-follow, step-by-step approach to learning the essential Logix hardware and software components and provides beginners with a solid foundation in the Logix platform features and terminology. By the end of this book, you will have a clear understanding of the capabilities of the Logix platform and the ability to navigate the Rockwell Automation Literature Library Resources.

Automating Security Detection Engineering. A hands-on guide to implementing Detection as Code

Dennis Chow, David Bruskin

Today's global enterprise security programs grapple with constantly evolving threats. Even though the industry has released abundant security tools, most of which are equipped with APIs for integrations, they lack a rapid detection development work stream. This book arms you with the skills you need to automate the development, testing, and monitoring of detection-based use cases.You’ll start with the technical architecture, exploring where automation is conducive throughout the detection use case lifecycle. With the help of hands-on labs, you’ll learn how to utilize threat-informed defense artifacts and then progress to creating advanced AI-powered CI/CD pipelines to bolster your Detection as Code practices. Along the way, you'll develop custom code for EDRs, WAFs, SIEMs, CSPMs, RASPs, and NIDS. The book will also guide you in developing KPIs for program monitoring and cover collaboration mechanisms to operate the team with DevSecOps principles. Finally, you'll be able to customize a Detection as Code program that fits your organization's needs.By the end of the book, you'll have gained the expertise to automate nearly the entire use case development lifecycle for any enterprise.