Microsoft System Center 2012 Service Manager Cookbook

Samuel Erskine (EUR), Dieter Gasser, Anders Asp, Steve Beaumont, ...

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.Microsoft System Center Service Manager Cookbook provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.

Microsoft System Center 2016 Service Manager Cookbook. Click here to enter text. - Second Edition

Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, ...

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.