Learning ServiceNow. Administration and development on the Now platform, for powerful IT automation - Second Edition

Tim Woodruff

This book is an updated version of LearningServiceNow, that will cover the new andupdated features of the ServiceNow platform.It will show you how to put importantServiceNow features to work in the realworld, while introducing key concepts viaexamples of managing and automating ITservices. It'll help you build a solid foundationof knowledge, and will demonstrate how toeffectively implement and configure moduleswithin ServiceNow. We'll show you how toconfigure and administer your instance,and then move on to building strong userinterfaces and creating powerful workflows.We also cover other key elements ofServiceNow, such as notifications, security,reporting, and custom development. Youwill learn how to improve and automate yourbusiness' workflow and processes. By the endof this book, you will be able to successfullyconfigure and manage ServiceNow like a pro.

Learning ServiceNow. Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Tim Woodruff, Sylvain Hauser

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.

ServiceNow: Building Powerful Workflows. Automating IT Service Management

Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.The course provides you with highly practical content explaining ServiceNow from the following Packt books:1. Learning ServiceNow 2. ServiceNow Cookbook3. Mastering ServiceNow, Second Edition