Details zum E-Book

ServiceNow IT Operations Management. Demystifying IT Operations Management

ServiceNow IT Operations Management. Demystifying IT Operations Management

Ajaykumar Guggilla

E-book
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation.

This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.

By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
  • 1. Introduction to IT Operations Management in ServiceNow
  • 2. MID Server Essentials
  • 3. Configuration Management Using ServiceNow Discovery
  • 4. Creating and Managing Dependency Views
  • 5. Cloud Management
  • 6. Automation Using ServiceNow Orchestration
  • 7. Exploring Service Mapping
  • 8. Monitoring Using Event Management
  • Titel: ServiceNow IT Operations Management. Demystifying IT Operations Management
  • Autor: Ajaykumar Guggilla
  • Originaler Titel: ServiceNow IT Operations Management. Demystifying IT Operations Management
  • ISBN: 9781785889813, 9781785889813
  • Veröffentlichungsdatum: 2017-04-27
  • Format: E-book
  • Artikelkennung: e_15ir
  • Verleger: Packt Publishing