Details zum E-Book

Empowering Organizations with Power Virtual Agents. A practical guide to building intelligent chatbots with Microsoft Power Platform

Empowering Organizations with Power Virtual Agents. A practical guide to building intelligent chatbots with Microsoft Power Platform

Nicolae Tarla

E-book
Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support.
Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers.
By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
  • 1. Introducing Power Virtual Agents
  • 2. Licensing for Power Virtual Agents
  • 3. Building Your First Power Virtual Agent Chatbot
  • 4. Creating a Power Virtual Agent for Your Website
  • 5. Integrating a Power Virtual Agent into Your Website
  • 6. Handling Authentication and Personalization
  • 7. Building a Power Virtual Agents Application for Teams
  • 8. Integrating the Power Virtual Agent into Teams
  • 9. Serving Information from Various Sources
  • 10. Power Virtual Agents Governance
  • 11. Power Virtual Agents Best Practices
  • 12. Power Virtual Agents Administration
  • Titel: Empowering Organizations with Power Virtual Agents. A practical guide to building intelligent chatbots with Microsoft Power Platform
  • Autor: Nicolae Tarla
  • Originaler Titel: Empowering Organizations with Power Virtual Agents. A practical guide to building intelligent chatbots with Microsoft Power Platform
  • ISBN: 9781801072229, 9781801072229
  • Veröffentlichungsdatum: 2021-08-13
  • Format: E-book
  • Artikelkennung: e_2a80
  • Verleger: Packt Publishing