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Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system

Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system

Michael W. Picher, Michael Picher

Ebook
Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems.
Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business.
Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
  • Building Enterprise-Ready Telephony Systems with sipXecs 4.0
    • Table of Contents
    • Building Enterprise-Ready Telephony Systems with sipXecs 4.0
    • Credits
    • About the Author
    • About the Reviewer
    • Preface
      • What this book covers
      • What you need for this book
      • Who this book is for
      • Conventions
      • Reader feedback
      • Customer support
        • Errata
        • Piracy
        • Questions
    • 1. Introduction to Telephony Concepts and sipXecs
      • Traditional phone system concepts
        • Telecommunications provider interface
        • Telephones on a traditional phone system
        • Voicemail systems
        • Call routing logic
        • Calling functions and features
          • Call hold
          • Call park orbits
          • Call pickup
          • Call transfer
          • Call forwarding
          • Speed dial
          • Direct Station Selection/Busy Lamp Field
          • Hunt groups
          • Automatic Call Distribution
          • Dial plans
          • Intercom
          • Paging
          • Conferencing
      • sipX Enterprise Communications System overview
        • The iPBX
        • Gateways
        • Telephones
      • sipXecs features
        • Voicemail
        • Auto Attendant
        • Music on Hold
        • Call park orbits
        • Page groups
        • Intercom
        • Conference server
        • Automatic call distribution
        • Device management
        • User management
        • User self-service portal
        • Time-based call forwarding
        • Localization
        • Internet calling and NAT traversal
        • Call detail records
        • Clustering
      • Summary
    • 2. System Planning and Equipment Selection
      • System planning
        • Information gathering
          • Existing telecommunications connectivity
          • Demarcation point
          • Existing users and phones
          • Existing call flow
            • Day call flow example
            • Night call flow example
            • Departmental call flow example
          • Existing auto attendants
          • Existing hunt groups
          • Existing ACD queues
          • Special considerations
            • Paging
            • Cordless phones
          • Existing computer network
      • Equipment selection
        • Network equipment
          • Network switch connectivity
          • Quality of service
          • Virtual Local Area Network support
          • Powering the phones
          • Gigabit switches
          • Utilizing existing network equipment
        • Servers
        • Gateways
          • Analog gateways
          • Digital gateways
        • Phones
          • Hard phones
          • Softphones
          • Wireless phones
        • SIP firewalls
        • Uninterruptable power supplies
      • Plan the installation
        • Extension planning
        • Users and phones
        • Define permissions for user groups
        • Call flow
          • Auto attendants
          • Hunt groups
          • ACD queues
        • Network planning
          • Physical network
          • Virtual network
          • Site preparations
          • Document additional network information
      • Summary
    • 3. Installing sipXecs
      • Complete cabling requirements
      • Complete network requirements
      • Installing sipXecs
      • High availability installation
        • Install and configure the distributed server
      • Verify DNS and DHCP operation
        • Single PBX testing
        • High availability PBX testing
      • Summary
    • 4. Configuring Users
      • Creating users
        • Extension pool
        • Internal extension length
        • Adding a user
        • Importing users
        • User groups
        • Advanced user configuration
      • Phantom users
        • Voicemail-only mailbox
        • Call routing phantom
          • Call routing phantom example
      • Summary
    • 5. Configuring Phones in sipXecs
      • Types of phones
        • Managed phones
        • Unmanaged phones
      • Phone groups
      • Phone firmware
      • Advanced phone configuration
        • Multiple lines on a phone
        • Multiple phones for a user
        • Multiple line appearances on a phone
      • Summary
    • 6. Connecting to the World with sipXecs
      • Adding gateways
        • Managed gateways
          • PSTN Lines
          • Caller ID
          • Dial Plan
          • SIP
          • Voice Codecs
          • Proxy and Registration
          • DTMF & Dialing
          • Advanced Parameters
          • Supplementary Services
          • FXO
          • Network
          • Media
          • RTP/RTPC
          • Management
        • Unmanaged gateways
          • Add gateway
          • Caller ID
          • Dial Plan
        • SIP Trunks
      • Dial Plans
        • Voicemail dial rule
        • Custom dial rules
        • Long distance dial rules
        • Local dial rules
        • Emergency dial rules
        • International dial rules
        • Attendant dial rules
      • Session Border Controllers
        • sipXecs Session Border Controller
        • Defining Session Border Controllers
      • Summary
    • 7. Configuring sipXecs Server Features
      • Auto Attendant
      • Auto Attendant example
      • Intercom
      • Paging Groups
      • Hunt Groups
      • Call Park Orbits
      • Music on Hold
      • Phonebooks
      • Summary
    • 8. Using sipXecsThe User Perspective
      • The Telephone User Interface (TUI)
        • Transfer a call directly to voice mail
        • Directed call pickup
        • Parking a call
        • Picking up a parked call
        • Intercom
        • Paging groups
        • Conference room controls
        • ACD sign in and out
      • Using the sipXecs voicemail service
        • Voicemail messages menu structure
        • Voicemail options menu
        • Voicemail system administrator options
      • The user web portal
        • Voicemail
        • User information
        • Call forwarding
        • User speed dials
        • Call history
        • ACD presence
        • Phonebook
        • Phones
      • User training
        • Training materials
        • Classroom training
      • Summary
    • 9. Configuring Advanced sipXecs Features
      • Conference service
      • Utilizing DIDs
      • Phantom users
        • Live daytime attendant
          • Create new user account
          • Turn off voicemail
          • Set up the work day schedule
          • Set up call forwarding
          • Change gateway destination extension
      • Connecting two sipXecs servers
        • DNS resolution
        • Set up gateways
        • Configure custom dial plan entry
      • Summary
    • 10. Utilizing the sipXecs ACD Service
      • Enabling the ACD Service
      • Configuring the ACD Service
        • Create an ACD Queue
        • Configure lines for queues
      • Agent Availability
      • Monitoring the ACD Server
        • Agent Statistics
        • Call Statistics
        • Queue Statistics
      • ACD Reporting
      • Summary
    • 11. Maintenance and Security
      • System backup and restore
        • Backup
        • Restore
      • Monitoring system performance
      • System alarms
      • External monitoring of system availability
      • System logs
      • System snapshots
      • System security
        • Isolation
        • SIP passwords
      • Updating system software
      • Summary
    • A. Glossary
    • Index
  • Tytuł: Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system
  • Autor: Michael W. Picher, Michael Picher
  • Tytuł oryginału: Building Enterprise Ready Telephony Systems with sipXecs 4.0. Leveraging open source VOIP for a rock-solid communications system
  • ISBN: 9781847196811, 9781847196811
  • Data wydania: 2009-07-23
  • Format: Ebook
  • Identyfikator pozycji: e_3bp5
  • Wydawca: Packt Publishing