Details zum E-Book

ServiceNow: Building Powerful Workflows. Automating IT Service Management

ServiceNow: Building Powerful Workflows. Automating IT Service Management

Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

E-book
ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.
This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems.
Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
The course provides you with highly practical content explaining ServiceNow from the following Packt books:
1. Learning ServiceNow
2. ServiceNow Cookbook
3. Mastering ServiceNow, Second Edition
  • 1. Learning ServiceNow
  • 2. ServiceNow Cookbook
  • 3. Mastering ServiceNow
  • Titel: ServiceNow: Building Powerful Workflows. Automating IT Service Management
  • Autor: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
  • Originaler Titel: ServiceNow: Building Powerful Workflows. Automating IT Service Management
  • ISBN: 9781788628730, 9781788628730
  • Veröffentlichungsdatum: 2017-08-17
  • Format: E-book
  • Artikelkennung: e_3cpt
  • Verleger: Packt Publishing