Microsoft DirectAccess Best Practices and Troubleshooting. Secure and efficient functioning of your DirectAccess environment

Jordan Krause

DirectAccess is an amazing Microsoft technology that is truly the evolution of VPN; any Microsoft-centric shop needs this technology. DirectAccess is an automatic remote access solution that takes care of everything from planning to deployment.Microsoft DirectAccess Best Practices and Troubleshooting will provide you with the precise steps you need to take for the very best possible implementation of DirectAccess in your network. You will find answers to some of the most frequently asked questions from administrators and explore unique troubleshooting scenarios that you will want to understand in case they happen to you.Microsoft DirectAccess Best Practices and Troubleshooting outlines best practices for configuring DirectAccess in any network. You will learn how to configure Manage Out capabilities to plan, administer, and deploy DirectAccess client computers from inside the corporate network. You will also learn about a couple of the lesser-known capabilities within a DirectAccess environment and the log information that is available on the client machines.This book also focuses on some specific cases that portray unique or interesting troubleshooting scenarios that DirectAccess administrators may encounter. By describing the problem, the symptoms, and the fixes to these problems, the reader will be able to gain a deeper understanding of the way DirectAccess works and why these external influences are important to the overall solution.

Microsoft Dynamics 365 AI for Business Insights. Transform your business processes with the practical implementation of Dynamics 365 AI modules

Dmitry Shargorodsky

If there is one hot topic being discussed in every boardroom meeting today, it’s AI. With Microsoft Dynamics 365 AI proving to be a game-changer, it’s essential for business professionals to master this tool. Microsoft Dynamics 365 AI for Business Insights will help you harness AI across key business functions to streamline processes and enhance customer experiences.Written by a seasoned professional with 15+ years of experience, this book guides you through Dynamics 365 AI’s practical applications across sales, customer service, marketing, and finance departments. You'll learn how to enhance customer experiences, streamline sales processes, optimize marketing strategies, and improve financial forecasting. This book also explores the integration of generative AI tools such as OpenAI Service, Azure Open AI, language models, and Microsoft Copilot within the Dynamics 365 ecosystem. With real-world examples, case studies, and expert insights, you’ll discover the transformative potential of this powerful toolkit. As well as driving sales insights and implementing fraud protection, you’ll explore emerging AI trends, Microsoft's roadmap for Dynamics 365 AI, and the upcoming features.By the end, you’ll be all set to unlock new growth opportunities using Dynamics 365 AI.

Microsoft Dynamics 365 Business Central Cookbook. Effective recipes for developing and deploying applications with Dynamics 365 Business Central

Michael Glue

Microsoft Dynamics 365 Business Central is a complete business management solution that can help you streamline business processes, connect individual departments in your company, and enhance customer interactions.Ok. That first part was really professional sounding, right? Now, let’s get into what this cookbook is going to do for you: put simply, it’s going to help you get things done. This book will help you get to grips with the latest development features and tools for building applications using Business Central. You’ll find recipes that will guide you in developing and testing applications that can be deployed to the cloud or on-premises. For the old-schoolers out there, you’ll also learn how to take your existing Dynamics NAV customizations and move them to the new AL language platform.Also, if you haven’t figured it out already, we’re going to be using very normal language throughout the book to keep things light. After all, developing applications is fun, so why not have fun learning as well!

Microsoft Dynamics 365 Enterprise Edition - Financial Management. Maximize your business productivity through modern financial management in Dynamics 365 - Third Edition

Mohamed Aamer Ala El Din

Microsoft Dynamics 365 for finance and operations is a rapidly growing application and is widely used in enterprise organizations. Because of its ability to maximize business productivity, it is a fast-growing business application package in the ERP market.We will start by looking into ERP concepts, implementation needs, and interface design, giving you basic knowledge of financial management aspects and explaining key concepts along the way. To begin with, you'll be taken through the general ledger and financial dimension functions. You'll later learn about the sales tax mechanism and multi-currency in Microsoft Dynamics 365. We tackle each topic with focused examples and explanations on topics such as payable/receivable accounts, forecasting, cash and bank management, budgeting planning/control, and fixed assets. Finally, we walk you through intercompany, consolidation, costing basics, and financial reporting.By the end of this book, your finance team will have a much richer understanding of Microsoft Dynamics 365 for finance and operations and its powerful capabilities.

Microsoft Dynamics 365 Extensions Cookbook. Add functionality to existing model elements, source code and finally package and deploy using DevOps

Rami Mounla

Microsoft Dynamics 365 is a powerful tool. It has many unique features that empower organisations to bridge common business challenges and technology pitfalls that would usually hinder the adoption of a CRM solution. This book sets out to enable you to harness the power of Dynamics 365 and cater to your unique circumstances.We start this book with a no-code configuration chapter and explain the schema, fields, and forms modeling techniques. We then move on to server-side and client-side custom code extensions. Next, you will see how best to integrate Dynamics 365 in a DevOps pipeline to package and deploy your extensions to the various SDLC environments. This book also covers modern libraries and integration patterns that can be used with Dynamics 365 (Angular, 3 tiers, and many others). Finally, we end by highlighting some of the powerful extensions available.Throughout we explain a range of design patterns and techniques that can be used to enhance your code quality; the aim is that you will learn to write enterprise-scale quality code.

Microsoft Dynamics 365 Project Operations. Deliver profitable projects with effective project planning and productive operational workflows

Robert Houdeshell

Dynamics 365 Project Operations is a game-changing solution set for project-driven businesses that allows you to deliver commercially successful projects in a timely and cost-effective manner, keeping the project teams productive and collaborative. With this book, you'll find out how you can bring more value to the business by winning new projects and driving exponential revenue growth.Starting with the key principles of Project Operations, you'll understand how it improves project planning and execution. You’ll then learn how to successfully deploy Project Operations along with different integration strategies and get to grips with the best approach for sales through project opportunities, project contracts, and pricing workflow implementation. This book will guide you through setting up direct staffing and centralized staffing models and enable you to manage project changes confidently by getting hands-on with project timeline management, pricing management, resource assignments, and modifications. In the final chapters, you'll find out how to use Project Operations effectively for project accounting and finance.By the end of this book, you’ll have gained the confidence to deliver profitable projects in a well-connected organization through efficient decision-making and successful customer-client relationships.

Microsoft Dynamics AX 2009 Administration. A practical and efficient approach to planning, installing and configuring your Dynamics AX 2009 environment

Marco Carvalho

Microsoft Dynamics AX 2009 is an advanced Enterprise Resource Planning system, essentially a comprehensive business management solution, designed for midsize and large organizations. Dynamics AX provides a centralized source for business data and enables you to consolidate and standardize your business processes, helping to improve productivity and provide visibility across your organization, for a variety of business needs.This book will enable you to successfully set up and configure Dynamics AX 2009 in your business with clear, practical, step-by-step demonstrations. You will learn how to plan and implement Dynamics AX 2009 efficiently, how to manage the Enterprise Portal, Role Centers, Kerberos Authentication, Workflow, Application Integration Framework (AIF), and much more!Each chapter of the book explores the different aspects of administring and configuring Dynamics AX 2009 to fit any company's needs.The book begins by introducing you to the important process of planning and implementing Dynamics AX 2009, providing the basic components to get you started with your Dynamics AX environment. It then dives deep into the installation of the multi component server of Dynamics AX and how to get it up and running efficiently, specifically the Base Server Components, Enterprise Portal, Role Centers, Kerberos Authentication, Workflow, and the Application Integration Framework (AIF).Other content includes the process of importing data into your Dynamics AX 2009 instance, common user administration functions, and Alerts and Notifications.Finally, the book considers how to enhance your Dynamics AX environment after it has been installed and it is being utilized, from tuning your system to work more efficiently to backing up and maintaining Dynamics AX to make sure you are prepared for worst-case scenarios, enabling you to keep Dynamics AX 2009 functioning at its best.By following the clear and practical steps found in the book, you will successfully master how to administer and configure Dynamics AX 2009 into your company.

Microsoft Dynamics AX 2009 Development Cookbook. Solve real-world Microsoft Dynamics AX development problems with over 60 simple but incredibly effective recipes with this book and

Mindaugas Pocius

Microsoft Dynamics AX provides a comprehensive Enterprise Resource Planning (ERP) solution for mid-size and larger organizations. Dynamics AX implementations are used worldwide by thousands of customers. With the new version - Dynamics AX 2009 - the system is due to expand even more rapidly.Every new implementation requires some level of customization, and all organizations want this to be done to the highest standards using proven approaches. This step-by-step guide will help you manage your company's ERP information and operations efficiently, and solve your business process problems in an effective and quick way. This book focuses on commonly used custom modifications in major Dynamics AX modules. This book contains commonly used bits of code which were real-world tested in at least one successful Dynamics AX implementation. Many of the recipes were deployed in many implementations and even across several versions of Dynamics AX. The examples in this book cover various areas of Dynamics AX to help developers not only learn about programming, but also about the functional side of Dynamics AX. The book should help developers who already know the basics of Dynamics AX programming to step up to the next level.The recipes allow you to look at the development from the perspective of business processes. You will learn to enhance your user interface using various Dynamics AX UI elements. Managing your data and functions will become easier. You will also get numerous development tips and tricks from a Dynamics AX development expert.

Microsoft Dynamics AX 2012 Development Cookbook. Customizing Dynamics AX to suit the specific needs of an organization is plain sailing when you use this cookbook of modifications. With more than 80 practical recipes it’s the perfect handbook for all Dynamics AX developers

Mindaugas Pocius

Microsoft Dynamics AX is a comprehensive Enterprise Resource Planning (ERP) solution for mid-size and large organizations. Dynamics AX implementations are used worldwide by thousands of customers. With the new version - Dynamics AX 2012 - the system is due to expand even more rapidly.Every new implementation requires some level of customization, and all organizations want this to be done to the highest standards using proven approaches.Written by one of the leading experts in Microsoft Dynamics AX, 'Microsoft Dynamics AX 2012 Development Cookbook' is packed with over 80 task-based and immediately reusable recipes that will help you manage your company's or customer's ERP information and operations efficiently, and solve your business process problems in an effective and quick way. This book focuses on commonly used custom modifications in major Dynamics AX modules. The recipes in this book cover various areas of Dynamics AX to help developers not only learn about programming, but also about the functional side of Dynamics AX. The practical recipes will also allow you to look at the development from the perspective of business processes. You will learn to enhance your user interface using various Dynamics AX UI elements and managing your data and functions will become easier.

Microsoft Dynamics AX 2012 R2 Services. Using Microsoft Dynamics AX to create and run your own services is made plain sailing with this in-depth tutorial. Covering everything from document services to building customized services and batch processing, it’s the complete guide

Saelen Kenny, Klaas Deforche

Microsoft Dynamics AX 2012 R3 Financial Management. Boost your accounting and financial skills with Microsoft Dynamics AX 2012 R3

Mohamed Aamer Ala El Din (USD), Mohamed Aamer

Microsoft Dynamics AX 2012 R3 Reporting Cookbook. Over 90 recipes to help you resolve your new SSRS Reporting woes in Dynamics AX 2012 R3

Deepak Agarwal, Kamalakannan Elangovan, Deepak Agarwal & Chhavi Aggarwal, Chhavi Aggarwal

Microsoft Dynamics AX 2012 R3 Security. A quick guide to planning, designing, and debugging operational-level security for Microsoft Dynamics AX 2012 R3 implementations

Ahmed Mohamed Rafik Moustafa

Microsoft Dynamics AX 2012 Reporting Cookbook. There no better way of getting to grips with the Dynamics AX framework than learning by example. This cookbook is packed with recipes for creating and managing reports along with full explanations for complete understanding

Kamalakannan Elangovan

Dynamics AX 2012 is a modern ERP solution from Microsoft that is targeted at the mid-and-high-level organizations. It is seeing an increased rate of adoption due to its tighter integration with the Microsoft technology stack and the flexibility it offers.Microsoft Dynamics AX 2012 Reporting Cookbook focuses mainly on the reporting aspects of Microsoft Dynamics AX 2012. Reports play a very central role in an ERP system being accessible to customers, vendors, top management and the shop floor. Every ERP implementation includes reporting changes as companies try to refit the reports to their standards and processes. As a Dynamics AX developer, reporting skills are a must-have and this book intends to make report development easier and simpler.Microsoft Dynamics AX 2012 Reporting Cookbook deals with the SSRS-based reporting framework introduced with Dynamics AX 2012. It explains the reporting model in detail and offers instruction-led examples to help you understand the nuances involved in developing a report.Throughout this book, you will learn how to build your own reports based on Queries, RDP, and different designs like Auto/Precision designs. You will also gain an understanding of the programmatic flow, which will help you develop reports with confidence. You will find different approaches to debug issues in your reports. The examples offered in this book can be readily used in your real-world scenarios. This book also offers strategies for new reports as well as for migrating your reports from the old reporting framework and development. Report designs like table, matrix, and charts have been discussed with examples. There are also tips, tools and references spread across the book that can hasten your report development process.Overall, this book will guarantee you a deeper understanding of report development in Dynamics AX.

Microsoft Dynamics AX 2012 Services. Everything you need to know about implementing services with Microsoft Dynamics AX 2012 is contained in this hands-on guide. Easy to follow and totally practical, it’s a must for both new and experienced AX Dynamics developers

Kenny Saelen, Klaas Deforche, Saelen Kenny

Because an ERP system like Microsoft Dynamics AX 2012 plays a central role in an organization, there will always be the need to integrate it with other applications. In many cases, services are the preferred way of doing this, and Microsoft Dynamics AX 2012 is now more flexible than ever when it comes to the creation and use of these services. Understanding these services will help you identify where they can be used, and do so effectively.Microsoft Dynamics AX 2012 Services is a hands-on guide that provides you with all the knowledge you will need to implement services with Microsoft Dynamics AX 2012. The step-by-step examples will walk you through many of the tasks that you need to perform frequently when creating and using services.Microsoft Dynamics AX 2012 Services provides detailed and practical examples for creating and using services that will make it a resource you will consult many times during your implementationsThis book helps you to identify situations where services can be used for your implementations. By providing step-by-step instructions for many of the common tasks, you will gain practical know-how on to get the job done.Easy to follow instructions are provided for all types of services you will encounter. You will learn how to create document services using the AIF Document Service Wizard and how to use X++ to create custom services. You will also learn how to deploy services and web services and how you can consume them in both X++ and .NET. The services are also put to use in the SysOperation framework, which uses services to run business logic and is the new way to create batch processes in Microsoft Dynamics AX 2012.

Microsoft Dynamics AX Implementation Guide. Your all-in-one guide to exploring and implementing Microsoft Dynamics AX

Yogesh Kasat, JJ Yadav

Microsoft Dynamics AX is Enterprise Resource Planning (ERP) software that supports multi-site operations across various countries, providing international processing within the company. It is an ERP solution with a lot of features and functionality, and it provides support across the fields of financial, distribution, supply chain, project, customer relationship, HR, and field service management.This book is all about simplifying the overall implementation process of Dynamics AX. The purpose of this book is to help IT managers and solution architects implement Dynamics AX to increase the success rate of Dynamics AX projects.This all-in-one guide will take you through an entire journey of a Dynamics AX implementation, ensuring you avoid commonly-made mistakes during implementation. You’ll begin with the installation of Dynamics AX and the basic requirements. Then, you’ll move onto data migration, reporting, functional and technical design, configuration, and performance tuning. By the end of the book, you will know how to plan and execute Dynamics AX right, on your first attempt, using insider industry knowledge and best practices.

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide. A practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam

Danny Varghese

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer.Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.

Microsoft Dynamics CRM 2011 Cookbook. Includes over 75 incredible recipes for deploying, configuring, and customizing your CRM application

Dipankar Bhattacharya

Without a comprehensive understanding of deployment scenarios and steps, it is really difficult to install and maintain Dynamics CRM 2011 within complex IT infrastructures. Done badly, it can cause serious future maintenance and optimization issues. Administration of CRM systems is equally complex and important; unless efficiently done, it can create fuss in the system and potentially bring down end user satisfaction. Configuration and customization of the system has to be done very carefully too so that it can meet the functional needs appropriately.“Microsoft Dynamics CRM 2011 Cookbook is a hands-on guide, providing clear, step-by-step instructions to deploy, maintain, optimize, and administer Dynamics CRM 2011 along with advanced configuration and customization processes, to give us a strong advantage in creating successful CRM applications.This book introduces Dynamics CRM 2011 by describing the important aspects of the system. It will take you through a number of clear and practical recipes from successful deployment, hassle-free maintenance, and effective administration to advanced level configuration and customization techniques.You will learn from a range of deployment and maintenance topics such as how to configure CRM to use claim-based authentication using AD FS, how to enable tracing in CRM servers, how to recover from server failures, and how to optimize server performance. This book will also discuss how to schedule Data Duplication detection jobs, enable auditing, export and import managed/unmanaged solutions, create 1:N, N:1, or N:N relationships between entities, configuring role based forms, adding a new button in the ribbon, SharePoint integration with CRM, and configuring a dialog or workflow.You will learn everything you need to know, from deployment, administration, and maintenance to configuration, integration, and customization for your Dynamics CRM 2011 application.

Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide. A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam

Neil Benson

Whether you are a consultant for a Microsoft partner, an IT professional, a developer working for a Microsoft customer, or a freelance CRM consultant; this book is the ticket to advancing your career. Stand out in the crowd by obtaining certification MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration.The Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide covers the official course syllabus including all the topics and procedures you need to know to pass the exam. 'Test Your Knowledge' sections at the end of each chapter offer a 75-question sample exam to help you practice and master the certification test.The Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide covers the official syllabus for course 80294B including a 75-question practice exam.If you're new to Microsoft Dynamics CRM or Microsoft certifications then the book kicks off with an overview of both topics before diving into the official syllabus. There are in-depth chapters covering customization basics, the organization structure, entity and attribute customization, entity relationships, user interface customization, auditing, and solutions. Each chapter includes detailed procedures that you need to know for the exam as well as a self-test section to review your learning.Microsoft endorses IT pros and developers who've proven their expertise by attaining the certification. Use this book to supercharge your career by giving yourself an advantage. Stand out in the crowd!

Microsoft Dynamics CRM 2011: Dashboards Cookbook. Figuring out Dashboards in Microsoft Dynamic CRM doesn’t have to be complicated. The smart way to learn is by following these 50+ recipes that help you visualize your CRM data clearly and communicatively

Mark AuCoin, Mark AuCoin

Microsoft Dynamics CRM 2011 offers you access to exciting new interactive and flexible Dashboards that contain any combination of Charts, Lists, iFrames and Silverlight components. These can be used to easily visualize your CRM data and provide you with a light BI interface, all of which this practical cookbook will enable you to utilize.At first glance, Dashboards and their myriad information can be overwhelming to users that are new to the Dynamics CRM 2011 interface. This book guides you through navigating and interacting with Dashboards in a simple and easy to follow manner, and builds on that experience to walk you through creating and sharing your own User Dashboards.Microsoft Dynamics CRM 2011: Dashboards Cookbookù offers a range of practical recipes for mastering dashboard navigation, interaction, and building custom Dashboards in Dynamics CRM.You will immediately get to grips with essential tasks like changing Dashboard settings and sharing Dashboards with other members in the CRM team, as well as adding custom components like iFrames and Lists. Along the way you will also follow the creation of a simple HTML WebResouce that can be added to your Dashboard.By the end of Microsoft Dynamics CRM 2011: Dashboards Cookbookù, you will be fully equipped to take advantage of the exciting new Dashboards features of Dynamics CRM 2011.

Microsoft Dynamics CRM 2011 New Features. Get up-to-speed with the new features of Microsoft Dynamics CRM 2011

Jim Wang, Darren Liu

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard.We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows).The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud.Finally we will package the ACM solution and learn how to deploy it.

Microsoft Dynamics CRM 2011 Reporting. Everything you need to know to work with reports in Dynamics CRM 2011

Damian Hernan Sinay

All of the data entered into a CRM means nothing if it is unable to report the important information to our managers and executives in such a way that they can easily and quickly get the results they need. A better reporting system would enable them to make the necessary improvements to the processes that any business needs in a dynamic business world.For users and developers wishing to take advantage of using the report capabilities of Dynamics CRM, this is the book for you.Microsoft Dynamics CRM 2011 Reporting is a practical and excellent reference guide that provides you with a number of different options you can use to create and empower the Reporting capabilities of Dynamics CRM. This will give you a good grounding in using the reports in your Dynamics CRM 2011 implementations.This book looks at all the different options we can use to create reports in Dynamics CRM 2011, starting with SQL Reporting Services and custom reports, created in either CRM Report Wizard, SQL Report Builder, or Visual Studio. It will also show other options we can use such as dashboards, charts, and different ways to optimize and automate reports.We will also learn how to build our own reports either using the different wizards for basic reports or using Visual Studio for more complex reports. We will explore the options mobile CRM users have who want to run and see reports on these mobile devices.

Microsoft Dynamics CRM 2011 Scripting Cookbook. Over 50 recipes to extend system customization in Dynamics CRM 2011 through client-side scripting

Nicolae Tarla

With the increased adoption of Dynamics CRM 2011, more people are faced with various tasks including administering and customizing the environment. Microsoft Dynamics CRM is a Customer Relationship Management software package from Microsoft. It offers solutions to help companies with Sales, Customer Services, and Marketing. Microsoft Dynamics CRM is increasingly being used by businesses of all kinds and all sizes to reach audiences in new ways. Microsoft Dynamics CRM scripting extends system customization through the use of client-side scripting. It builds on the standard customization options offered by Dynamics CRM.Microsoft Dynamics CRM 2011 Scripting Cookbook walks the reader through the process of customizing an environment, from the most basic topics such as working with specific fields and types, working with the forms, and then moves on to the more advanced topics of scripting and debugging your scripts, designing new form and ribbon elements, and using additional well known public scripting libraries, as well as integrating external data sources into your environment.The first chapters of this book cover the basics of using the wizard-driven customization approach, packaging your customization into solutions, and adding basic scripts to interact with all the form elements. Further down the road we start introducing concepts around debugging your scripts, working with ribbon elements and navigation, taking advantage of other public scripting libraries and integrating them into your solutions, as well as light ways to bring social information in front of your users.Later chapters will assume knowledge of some of the most basic customizations presented at the beginning of the book. After completing the recipes in Microsoft Dynamics CRM 2011 Scripting Cookbook, you will have gained a new perspective on how far can you take the customization in Dynamics CRM. The additional details presented around using other public scripting libraries and integrating other data sources into your environment should serve as a start into investigating additional sources.

Microsoft Dynamics CRM 2016 Customization. Use a no-code approach to create powerful business solutions using Dynamics CRM 2016 - Second Edition

Nicolae Tarla

Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization. This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business. You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We’ll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we’ll also cover the latest advancements in CRM’s mobile capabilities and its complete offline support so you can better customize it.