Practical IT Service Management. A concise guide for busy executives

IT Governance Publishing, Thejendra B.S

This book provides a detailed guide to IT service management (ITSM), centered around the ITIL framework to enhance IT service delivery. It starts by introducing foundational concepts such as IT services, common challenges in IT departments, and the evolution of ITIL, particularly the 2011 edition. The early chapters cover core topics like service strategy, design, and the ITIL lifecycle, offering a strong foundation for understanding how ITIL aligns with business objectives.As the book progresses, it delves into key ITIL processes such as service desk management, incident management, problem management, change and release management, and service asset management. Each chapter explains the roles, responsibilities, and best practices for each process, providing actionable advice and real-world examples for effective application. These sections focus on improving service efficiency and handling IT challenges.The final chapters address advanced topics like service level management, financial management, supplier management, and service continuity. These insights help readers manage resources, build vendor relationships, and ensure business continuity. By the end, readers will be equipped to apply ITIL to optimize IT operations, align them with business needs, and drive continuous improvement.

Practical Machine Learning. Learn how to build Machine Learning applications to solve real-world data analysis challenges with this Machine Learning book – packed with practical tutorials

Sunila Gollapudi

This book explores an extensive range of machine learning techniques uncovering hidden tricks and tips for several types of data using practical and real-world examples. While machine learning can be highly theoretical, this book offers a refreshing hands-on approach without losing sight of the underlying principles. Inside, a full exploration of the various algorithms gives you high-quality guidance so you can begin to see just how effective machine learning is at tackling contemporary challenges of big dataThis is the only book you need to implement a whole suite of open source tools, frameworks, and languages in machine learning. We will cover the leading data science languages, Python and R, and the underrated but powerful Julia, as well as a range of other big data platforms including Spark, Hadoop, and Mahout. Practical Machine Learning is an essential resource for the modern data scientists who want to get to grips with its real-world application.With this book, you will not only learn the fundamentals of machine learning but dive deep into the complexities of real world data before moving on to using Hadoop and its wider ecosystem of tools to process and manage your structured and unstructured data. You will explore different machine learning techniques for both supervised and unsupervised learning; from decision trees to Naïve Bayes classifiers and linear and clustering methods, you will learn strategies for a truly advanced approach to the statistical analysis of data. The book also explores the cutting-edge advancements in machine learning, with worked examples and guidance on deep learning and reinforcement learning, providing you with practical demonstrations and samples that help take the theory–and mystery–out of even the most advanced machine learning methodologies.

Practical Remote Pair Programming. Best practices for collaborating productively with distributed development teams

Adrian Bolboacă

Remote pair programming takes pair programming practices to the next level by allowing you and your team members to work effectively in distributed teams. This helps ensure that you continuously improve code quality, share equal ownership of the code, facilitate knowledge sharing, and reduce bugs in your code. If you want to adopt remote pair programming within your development team, this book is for you.Practical Remote Pair Programming takes you through various techniques and best practices for working with the wide variety of tools available for remote pair programming. You'll understand the significance of pair programming and how it can help improve communication within your team. As you advance, you’ll get to grips with different remote pair programming strategies and find out how to choose the most suitable style for your team and organization. The book will take you through the process of setting up video and audio tools, screen sharing tools, and the integrated development environment (IDE) for your remote pair programming setup. You'll also be able to enhance your remote pair programming experience with source control and remote access tools.By the end of this book, you'll have the confidence to drive the change of embracing remote pair programming in your organization and guide your peers to improve productivity while working remotely.

Professional Image Editing Made Easy with Affinity Photo. Apply Affinity Photo fundamentals to your workflows to edit, enhance, and create great images

Jeremy Hazel

In this book, you’ll explore the Affinity Photo program through practice-based learning as you make popular photo edits, learning the tools and techniques in conjunction with the workflow concept. Instead of comprehensive description of the tools, you’ll learn through practical application and understand why they work, not just how they work. This is neither a technical manual nor a workbook but a project-based hybrid approach that provides a deeper understanding of how to use each tool to achieve your goal.Starting with the fundamentals of navigating the interface, understanding layers, and making your first edit, this Affinity Photo book gradually increases the complexity of projects. You’ll go from single-layer edits, composites, and RAW development to putting together a complex composition using the tools that you've learned along the way. Additionally, you’ll learn the best practices used by expert photo editors for a flawless finish.By the end of this book, you’ll have a good body of work, be able to evaluate the edits you want to make, and achieve desired results with Affinity Photo.

Professional SQL Server High Availability and Disaster Recovery. Implement tried-and-true high availability and disaster recovery solutions with SQL Server

Ahmad Osama

Professional SQL Server High Availability and Disaster Recovery explains the high availability and disaster recovery technologies available in SQL Server: Replication, AlwaysOn, and Log Shipping. You’ll learn what they are, how to monitor them, and how to troubleshoot any related problems. You will be introduced to the availability groups of AlwaysOn and learn how to configure them to extend your database mirroring. Through this book, you will be able to explore the technical implementations of high availability and disaster recovery technologies that you can use when you create a highly available infrastructure, including hybrid topologies. Note that this course does not cover SQL Server Failover Cluster Installation with shared storage.By the end of the book, you’ll be equipped with all that you need to know to develop robust and high performance infrastructure.

Programming Microsoft Dynamics NAV 2013. Experienced programmers and developers will find this the definitive guide to programming Microsoft Dynamics NAV. Both a reference book and a comprehensive hands-on tutorial, it will expand your knowledge dynamically. - Third Edition

Christopher D. Studebaker, David Studebaker, CHRISTOPHER D. STUDEBAKER, David A. Studebaker, ...

Microsoft Dynamics NAV 2013 is a complete and robust ERP system that is accompanied by a comprehensive set of development tools. You will learn how to master these tools and tailor Microsoft Dynamics NAV 2013 to meet your customer's specific business needs.Programming Microsoft Dynamics® NAV 2013 will lead you from start to finish, teaching you how to use this incredible ERP software whilst simultaneously making you a more productive developer. You'll learn how to implement your solutions, as well as evaluating, managing and appraising Dynamics NAV 2013 productions and projects.You will be empowered with the skills and knowledge that you need to get the job done and exceed your client's expectations. Step by step, you will learn how to use NAV, master the C/AL programming language, as well as the construction and uses of each object type. Ultimately, you will be able to bring your NAV 2013 solution together with fantastic efficiency.Hands-on development examples and additional material teach you by example and uncover the insider knowledge that only years of experience can provide, truly unleashing your productivity and potential.

Programming Microsoft Dynamics NAV 2015. Sharpen your skills and increase your productivity when programming Microsoft Dynamics NAV 2015

Christopher D. Studebaker, David A. Studebaker, David Studebaker, CHRISTOPHER D. STUDEBAKER

Programming Microsoft Dynamics NAV. Hone your skills and increase your productivity when programming in Microsoft Dynamics NAV 2017 - Fifth Edition

Marije Brummel, David A. Studebaker, Christopher D. Studebaker, Luc van Vugt

Microsoft Dynamics NAV is a full business solution suite, and a complete ERP solution that contains a robust set of development tools to support customization and enhancement. These tools provide greater control over financials and can simplify supply chain, manufacturing, and operations.This book will take you from an introduction to Dynamics NAV and its integrated development tools to being a productive developer in the Dynamics NAV Development Environment. You will find this book very useful if you want to evaluate the product's development capabilities or need to manage Dynamics NAV based projects. It will teach you about the NAV application structure, the C/SIDE development environment, the C/AL language paired with the improved editor, the construction and uses of each object type, and how it all fits together to build universal applications. With this new edition, you will be able to understand how to design and develop using Patterns and new features such as Extensions and Events.

Python Data Science Essentials. Become an efficient data science practitioner by thoroughly understanding the key concepts of Python

Alberto Boschetti, Luca Massaron

The book starts by introducing you to setting up your essential data science toolbox. Then it will guide you across all the data munging and preprocessing phases. This will be done in a manner that explains all the core data science activities related to loading data, transforming and fixing it for analysis, as well as exploring and processing it. Finally, it will complete the overview by presenting you with the main machine learning algorithms, the graph analysis technicalities, and all the visualization instruments that can make your life easier in presenting your results.In this walkthrough, structured as a data science project, you will always be accompanied by clear code and simplified examples to help you understand the underlying mechanics and real-world datasets.

Python Geospatial Development. Develop sophisticated mapping applications from scratch using Python 3 tools for geospatial development - Third Edition

Erik Westra

Geospatial development links your data to locations on the surface of the Earth. Writing geospatial programs involves tasks such as grouping data by location, storing and analyzing large amounts of spatial information, performing complex geospatial calculations, and drawing colorful interactive maps. In order to do this well, you’ll need appropriate tools and techniques, as well as a thorough understanding of geospatial concepts such as map projections, datums, and coordinate systems.This book provides an overview of the major geospatial concepts, data sources, and toolkits. It starts by showing you how to store and access spatial data using Python, how to perform a range of spatial calculations, and how to store spatial data in a database. Further on, the book teaches you how to build your own slippy map interface within a web application, and finishes with the detailed construction of a geospatial data editor using the GeoDjango framework. By the end of this book, you will be able to confidently use Python to write your own geospatial applications ranging from quick, one-off utilities to sophisticated web-based applications using maps and other geospatial data.

QGIS Quick Start Guide. A beginner's guide to getting started with QGIS 3.4

Andrew Cutts

QGIS is a user friendly, open source geographic information system (GIS). The popularity of open source GIS and QGIS, in particular, has been growing rapidly over the last few years. This book is designed to help beginners learn about all the tools required to use QGIS 3.4.This book will provide you with clear, step-by-step instructions to help you apply your GIS knowledge to QGIS. You begin with an overview of QGIS 3.4 and its installation. You will learn how to load existing spatial data and create vector data from scratch. You will then be creating styles and labels for maps. The final two chapters demonstrate the Processing toolbox and include a brief investigation on how to extend QGIS. Throughout this book, we will be using the GeoPackage format, and we will also discuss how QGIS can support many different types of data.Finally, you will learn where to get help and how to become engaged with the GIS community.

QlikView: Advanced Data Visualization. Discover deeper insights with Qlikview by building your own rich analytical applications from scratch

Miguel Angel Garcia, Barry Harmsen, Stephen Redmond, Karl Pover

QlikView is one of the most flexible and powerful business intelligence platforms around, and if you want to transform data into insights, it is one of the best options you have at hand. Use this Learning Path, to explore the many features of QlikView to realize the potential of your data and present it as impactful and engaging visualizations.Each chapter in this Learning Path starts with an understanding of a business requirement and its associated data model and then helps you create insightful analysis and data visualizations around it. You will look at problems that you might encounter while visualizing complex data insights using QlikView, and learn how to troubleshoot these and other not-so-common errors. This Learning Path contains real-world examples from a variety of business domains, such as sales, finance, marketing, and human resources.With all the knowledge that you gain from this Learning Path, you will have all the experience you need to implement your next QlikView project like a pro.This Learning Path includes content from the following Packt products:• QlikView for Developers by Miguel Ángel García, Barry Harmsen • Mastering QlikView by Stephen Redmond • Mastering QlikView Data Visualization by Karl Pover

QlikView for Developers. Design and build scalable and maintainable BI solutions

Miguel Angel Garcia, Barry Harmsen

QlikView is one of the most flexible and powerful Business Intelligence platforms around. If you want to build data into your organization, build it around QlikView. Don't get caught in the gap between data and knowledge – find out how QlikView can help you unlock insights and data potential with ease. Whether you're new to QlikView or want to get up to speed with the features and functionality of QlikView, this book starts at a basic level and delves more deeply to demonstrate how to make QlikView work for you, and make it meet the needs of your organization. Using a real-world use-case to highlight the extensive impact of effective business analytics, this book might well be your silver bullet for success.A superb hands-on guide to get you started by exploring the fundamentals of QlikView before learning how to successfully implement it, technically and strategically. You'll learn valuable tips, tricks, and insightful information on loading different types of data into QlikView, and how to model it effectively.You will also learn how to write useful scripts for QlikView to handle potentially complex data transformations in a way that is simple and elegant. From ensuring consistency and clarity in your data models, to techniques for managing expressions using variables, this book makes sure that your QlikView projects are organized in a way that's most productive for you and key stakeholders.

QlikView Server and Publisher. Written for server administrators, this book guides you step by step through installing, managing, and maintaining QlikView Server and Publisher for your enterprise. It’s the foolproof route to turning information into knowledge

Stephen Redmond

Real Time Analytics with SAP HANA. Enhance your SAP HANA skills using this step-by-step guide to creating and reporting data models for real-time analytics

Vinay Singh

SAP HANA is an in-memory database created by SAP. SAP HANA breaks traditional database barriers to simplify IT landscapes, eliminating data preparation, pre-aggregation, and tuning. SAP HANA and in-memory computing allow you to instantly access huge volumes of structured and unstructured data, including text data, from different sources.Starting with data modeling, this fast-paced guide shows you how to add a system to SAP HANA Studio, create a schema, packages, and delivery unit. Moving on, you’ll get an understanding of real-time replication via SLT and learn how to use SAP HANA Studio to perform this. We’ll also have a quick look at SAP Business Object DATA service and SAP Direct Extractor for Data Load. After that, you will learn to create HANA artifacts—Analytical Privileges and Calculation View. At the end of the book, we will explore the SMART DATA access option and AFL library, and finally deliver pre-packaged functionality that can be used to build information models faster and easier.

Real-world Business Intelligence with Microsoft Dynamics GP. Become an expert at preparing reports using Dynamics GP quickly and efficiently

Belinda Allen, Belinda L Allen, Mark Polino

Reporting in TFS. Create and customize reports in Team Foundation Server using Excel and SQL Server Reporting Services

Dipti Chhatrapati, Dipti Chhatrapati, Bjoern Rapp

Robotic Process Automation with Blue Prism Quick Start Guide. Create software robots and automate business processes

Lim Mei Ying

Robotic process automation is a form of business process automation where user-configured robots can emulate the actions of users. Blue Prism is a pioneer of robotic process automation software, and this book gives you a solid foundation to programming robots with Blue Prism. If you've been tasked with automating work processes, but don't know where to start, this is the book for you!You begin with the business case for robotic process automation, and then move to implementation techniques with the leading software for enterprise automation, Blue Prism. You will become familiar with the Blue Prism Studio by creating your first process. You will build upon this by adding pages, data items, blocks, collections, and loops. You will build more complex processes by learning about actions, decisions, choices, and calculations. You will move on to teach your robot to interact with applications such as Internet Explorer. This can be used for spying elements that identify what your robot needs to interact with on the screen.You will build the logic behind a business objects by using read, write, and wait stages. You will then enable your robot to read and write to Excel and CSV files. This will finally lead you to train your robot to read and send emails in Outlook. You will learn about the Control Room, where you will practice adding items to a queue, processing the items and updating the work status.Towards the end of this book you will also teach your robot to handle errors and deal with exceptions. The book concludes with tips and coding best practices for Blue Prism.

RPA Solution Architect's Handbook. Design modern and custom RPA solutions for digital innovation

Sachin Sahgal

RPA solution architects play an important role in the automation journey and initiatives within the organization. However, the implementation process is quite complex and daunting at times. RPA Solution Architect’s Handbook is a playbook for solution architects looking to build well-designed and scalable RPA solutions.You’ll begin by understanding the different roles, responsibilities, and interactions between cross-functional teams. Then, you’ll learn about the pillars of a good design: stability, maintainability, scalability, and resilience, helping you develop a process design document, solution design document, SIT/UAT scripts, and wireframes. You’ll also learn how to design reusable components for faster, cheaper, and better RPA implementation, and design and develop best practices for module decoupling, handling garbage collection, and exception handling. At the end of the book, you’ll explore the concepts of privacy, security, reporting automated processes, analytics, and taking preventive action to keep the bots healthy.By the end of this book, you’ll be well equipped to undertake a complete RPA process from design to implementation efficiently.

Salesforce CRM - The Definitive Admin Handbook. A Deep-dive into the working of Salesforce CRM - Fourth Edition

Paul Goodey

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.

Salesforce CRM Admin Cookbook. Over 40 recipes to make effective use of Salesforce CRM with the use of hidden features, advanced user interface techniques, and real-world solutions

Paul Goodey

Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the Internet. It is a proven system which helps to manage large volumes of information across an organization and also improves communication between departments for exceptional customer service. The CRM application is available for the management of sales projections and orders, marketing plans, knowledge management, service and support, partner relationships, and data analytics. The application greatly enhances a company's sales performance, improves customer satisfaction, and provides a robust customer relationship management system for an organization. For optimum performance of the system, there are a lot of things for you as the Salesforce administrator to know and tackle, but there isn't a single book which focuses on the administrative aspect of Salesforce CRM.Salesforce CRM Admin Cookbook enables you to instantly extend and unleash the power of Salesforce CRM. It provides clear, comprehensive instructions along with detailed screenshots and code. Whether you are looking for solutions to enhance the core features or are looking for ideas for advanced customization techniques, this book will provide you with immediate, practical, and exciting real-world recipes.This book provides practical, step-by-step instructions that cover the use of hidden features, advanced user interface techniques, solutions for process automation, and data and systems integration in detail.This book guides you through interesting topics spanning a variety of functional areas. Recipes are provided that cover data quality and automation, approval and workflow processing, solutions to increase productivity, and the integration of Salesforce CRM with external tools and applications, such as Google and Microsoft Outlook.Salesforce CRM Admin Cookbook' provides practical, step-by-step instructions to deliver enhanced functionality and extend the power of Salesforce CRM.

Salesforce CRM Admin Cookbook. Solutions to help you implement, configure, and customize your business applications with Salesforce CRM and Lightning Experience - Second Edition

Paul Goodey

Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the internet. This application greatly enhances a company's sales performance, improves customer satisfaction, and provides a robust customer relationship management system for an organization.Salesforce CRM Admin Cookbook, Second Edition enables you to instantly extend and unleash the power of Salesforce CRM and its Lightning Experience framework. It provides clear, comprehensive instructions along with detailed screenshots and code. Whether you are looking for solutions to enhance the core features, such as data management, process automation, data validation, and home page administration, or are looking for ideas on advanced customization techniques, this book will provide you with immediate, practical, and exciting real-world recipes. This book guides you through interesting topics spanning a variety of functional areas. Recipes are provided that allow you to configure, build and extend the capability of Salesforce CRM using the Lightning Experience framework.

Salesforce CRM: The Definitive Admin Handbook. Salesforce CRM is a web-based Customer Relationship Management Service designed to transform your marketing and sales. With this complete guide to implementing the service, administrators of all levels can easily acquire deep knowledge of the platform. - Second Edition

Paul Goodey

Salesforce CRM: The Definitive Admin Handbook is the complete guide to implementing Salesforce CRM. Whether you are looking to enhance the core features or you have already started customizing your Salesforce CRM system and are looking for guidance on advanced features. This book will show you how to get maximum benefit from this exciting product.Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the Internet. The CRM application provides facilities to manage sales projections and orders, marketing plans, business process automation and collaboration, service and support, and data analytics. The application greatly enhances a company's sales performance, improves team work and collaboration, and provides a robust customer relationship management strategy for an organization.Salesforce CRM: The Definitive Admin Handbook has been updated for the Spring '13 release and gives you all the information you need to administer this powerful CRM application.The book begins with the setup of users and security settings and then progresses to configuration, data management, and data analytics. Finally, the book covers the ways in which the core platform can be further extended and enhanced.Focused on the needs of the enterprise, this book provides a solution-driven approach for both business and IT specialists to get the most from the Salesforce CRM application. It begins with setting up of organization-wide features that affect the look-and-feel of the application. We will then move on to data management, analytics, process automation and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. Finally, we will look into the methods used to further enhance the system and to improve the return on investment from the application.After reading Salesforce CRM: The Definitive Admin Handbook, you will feel comfortable with the administration features within Salesforce CRM and will have been presented with real-world scenarios to improve the setup and avoid some common pitfalls.

Salesforce DevOps for Architects. Discover tools and techniques to optimize the delivery of your Salesforce projects

Rob Cowell, Lars Malmqvist

Rob Cowell is a Salesforce DevOps Advocate with extensive experience as a Salesforce Developer and Architect, guiding best practices for Salesforce DevOps. Lars Malmqvist, a 32x certified Salesforce CTA, has 15 years of experience building advanced Salesforce solutions and is the author of two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns. As the Salesforce Platform evolves, architects face increasing demand for advanced solutions. This book serves as your definitive guide to mastering effective DevOps practices crucial for successful Salesforce projects. Beginning with cultivating a DevOps mindset focused on collaboration and communication, it emphasizes governance, visibility, and accountability. You'll delve into tools and techniques, leveraging the robust capabilities of SFDX to craft your strategy efficiently. This book stands out for its practical approach to Salesforce packaging and CI/CD stack creation, guiding you to build a seamless automated change delivery system with freely available software. It addresses critical operational concerns such as ticket management, backups, change monitoring, and data seeding. In the final chapters, you'll discover third-party solutions to expedite your Salesforce DevOps journey, empowering you to deliver sophisticated and efficient projects.