Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences

Welly Lee, James Phillips, Ray Smith

Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You’ll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario.By the end of this Microsoft book, you’ll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.

Amazon Connect: Up and Running. Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Jeff Armstrong

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).

Haskell Data Analysis Cookbook. Explore intuitive data analysis techniques and powerful machine learning methods using over 130 practical recipes

Nishant Shukla

SolarWinds Server & Application Monitor: Deployment and Administration. Ensuring high availability for your IT services can be problematic, but with this tutorial on SolarWinds SAM it suddenly becomes a lot more feasible. It's the perfect primer for one of the most intuitive, enterprise-level monitors around

Justin Brant

As a network or system administrator, your primary responsibility is to ensure high availability of all managed IT services. There are a number of monitoring tools available; but these can be complicated and expensive, and may only monitor certain areas of your network. SolarWinds Server & Application Monitor is an intuitive, all-encompassing, yet cost effective, enterprise-level network monitoring service.A concise and practical, hands-on guide that will teach you how utilize SolarWinds SAM. It provides step-by-step tutorials to walk you through every feature, while teaching you how to tailor the product to your own network environment.This book will guide you through equipping your network devices and servers for SolarWinds SAM utilization. It will provide a sequential, hands-on overview of the product, and is suited for networks of all sizes, ranging from small businesses to larger enterprises.You will learn how to populate SolarWinds SAM with nodes, then classify and group nodes to tailor the product to your network environment. By doing so, you will benefit from key features such as automated alerts, traps, and reports. Each feature is explained in a practical and useful manner via tutorials and real-world examples to help you start monitoring your network quickly and efficiently, while keeping security implications in mind by applying enterprise-level best practices.

AWS for Solutions Architects. The definitive guide to AWS Solutions Architecture for migrating to, building, scaling, and succeeding in the cloud - Second Edition

Saurabh Shrivastava, Neelanjali Srivastav, Dr. Siddhartha Choubey, Ph.D, ...

The second edition of AWS for Solutions Architects provides a practical guide to designing cloud solutions that align with industry best practices. This updated edition covers the AWS Well-Architected Framework, core design principles, and cloud-native patterns to help you build secure, high-performance, and cost-effective architectures.Gain a deep understanding of AWS networking, hybrid cloud connectivity, and edge deployments. Explore big data processing with EMR, Glue, Kinesis, and MSK, enabling you to extract valuable insights from data efficiently. New chapters introduce CloudOps, machine learning, IoT, and blockchain, equipping you with the knowledge to develop modern cloud solutions.Learn how to optimize AWS storage, implement containerization strategies, and design scalable data lakes. Whether working on simple configurations or complex enterprise architectures, this guide provides the expertise needed to solve real-world cloud challenges and build reliable, high-performing AWS solutions.

Introduction to Algorithms. A Comprehensive Guide for Beginners: Unlocking Computational Thinking

Cuantum Technologies LLC

Begin your journey into the fascinating world of algorithms with this comprehensive course. Starting with an introduction to the basics, you will learn about pseudocode and flowcharts, the fundamental tools for representing algorithms. As you progress, you'll delve into the efficiency of algorithms, understanding how to evaluate and optimize them for better performance. The course will also cover various basic algorithm types, providing a solid foundation for further exploration.You will explore specific categories of algorithms, including search and sort algorithms, which are crucial for managing and retrieving data efficiently. You will also learn about graph algorithms, which are essential for solving problems related to networks and relationships. Additionally, the course will introduce you to the data structures commonly used in algorithms.Towards the end, the focus shifts to algorithm design techniques and their real-world applications. You will discover various strategies for creating efficient and effective algorithms and see how these techniques are applied in real-world scenarios. By the end of the course, you will have a thorough understanding of algorithmic principles and be equipped with the skills to apply them in your technical career.

Mastering Windows Security and Hardening. Secure and protect your Windows environment from intruders, malware attacks, and other cyber threats

Mark Dunkerley, Matt Tumbarello

Are you looking for effective ways to protect Windows-based systems from being compromised by unauthorized users?Mastering Windows Security and Hardening is a detailed guide that helps you gain expertise when implementing efficient security measures and creating robust defense solutions.We will begin with an introduction to Windows security fundamentals, baselining, and the importance of building a baseline for an organization. As you advance, you will learn how to effectively secure and harden your Windows-based system, protect identities, and even manage access. In the concluding chapters, the book will take you through testing, monitoring, and security operations. In addition to this, you’ll be equipped with the tools you need to ensure compliance and continuous monitoring through security operations.By the end of this book, you’ll have developed a full understanding of the processes and tools involved in securing and hardening your Windows environment.

Building Websites with PHP-Nuke. A practical guide to creating and maintaining your own community website with PHP-Nuke

Douglas Paterson, Francisco Burzi

PHP-Nuke is a free tool for managing the content of a dynamic website. As one of the most popular applications on the Internet, PHP-Nuke has grown into a complex, powerful tool with an extraordinary range of features, and a loyal community of supporters. Through a web-based interface, users can edit and manage their site without the need for knowledge of web programming. PHP-Nuke is ideal for running a community-driven website, where visitors create accounts, comment and interact with the site, and contribute material in an easily managed fashion. PHP-Nuke has many of the features you would want from a website such as news stories, ratings, comments, discussion forums, and its look can be easily controlled with the use of themes.If you want to create a powerful, fully-featured website in no time, this book is for you. This book will help you explore PHP-Nuke, putting you in the picture of what it offers, and how to go about realizing this.Throughout the book we develop an example site, as you are taken on a detailed tour of the features of PHP-Nuke. You will be introduced to the main components of PHP-Nuke, and learn how to manage them. You will develop the skills and confidence to manage all types of content on the site, and also understand how users work and interact with the site.To make sure that you create a site that looks the way you want it to, the book covers customizing themes to help define your look for your pages. Although PHP-Nuke allows you to accomplish much without doing any web programming, to extend your site you will need to get your hands dirty with some coding. The book leads you through adding custom code to PHP-Nuke, and shows you how PHP-Nuke puts pages together, and the functions it uses for the fundamental operations of the site.

Edge Computing Systems with Kubernetes. A use case guide for building edge systems using K3s, k3OS, and open source cloud native technologies

Sergio Méndez

Edge computing is a way of processing information near the source of data instead of processing it on data centers in the cloud. In this way, edge computing can reduce latency when data is processed, improving the user experience on real-time data visualization for your applications. Using K3s, a light-weight Kubernetes and k3OS, a K3s-based Linux distribution along with other open source cloud native technologies, you can build reliable edge computing systems without spending a lot of money.In this book, you will learn how to design edge computing systems with containers and edge devices using sensors, GPS modules, WiFi, LoRa communication and so on. You will also get to grips with different use cases and examples covered in this book, how to solve common use cases for edge computing such as updating your applications using GitOps, reading data from sensors and storing it on SQL and NoSQL databases. Later chapters will show you how to connect hardware to your edge clusters, predict using machine learning, and analyze images with computer vision. All the examples and use cases in this book are designed to run on devices using 64-bit ARM processors, using Raspberry Pi devices as an example.By the end of this book, you will be able to use the content of these chapters as small pieces to create your own edge computing system.

Webflow by Example. Design, build, and publish modern websites without writing code

Ali Rushdan Tariq

Webflow is a modern no-code website-builder that enables you to rapidly design and build production-scale responsive websites. Webflow by Example is a practical, project-based, and beginner-friendly guide to understanding and using Webflow to efficiently build and launch responsive websites from scratch.Complete with hands-on tutorials, projects, and self-assessment questions, this easy-to-follow guide will take you through modern web development principles and help you to apply them efficiently using Webflow. You’ll also get to grips with modern responsive web development and understand how to take advantage of the power and flexibility of Webflow. The book will guide you through a real-life project where you will build a fully responsive and dynamic website from scratch. You will learn how to add animations and interactions, customize experiences for users, and more. Finally, the book covers important steps and best practices for making your website ready for production, including SEO optimization and how to publish and package the website.By the end of this Webflow book, you will have gained the skills you need to build modern responsive websites from scratch without any code.

Community Server Quickly. A Concise and Practical Guide to Installation, Administration, and Customization

Anand Narayanaswamy

Community Server is Telligent System's award-winning solution for quickly and easily enabling online communities. It includes a suite of integrated applications, such as blogs, discussion forums, photo sharing, file sharing, email lists, newsgroups, and more, which together can help you create your community presence. Community Server is the trusted solution for many organizations ranging from Microsoft and Dell to Conde Nast and Match.com, and powers massive communities like the Microsoft ASP.NET forums (www.asp.net/forums) and the XBOX forums (forums.xbox.com). You can learn more about Community Server, and see it in action, at https://www.communityserver.org.Written in a clear and concise manner, this book will guide you through the installation, administration, customization, and deployment of a Community Server solution. With the help of this book you will be able to start using your Community Server site within minutes of its installation. The book kicks off with a brief overview of Community Server, its various editions and licensing options, and installation procedures and then delves deep into the creation and management of blogs, forums, photo galleries, file galleries, and more.The book also explores the different ways you can customize your Community Server site along with coverage of various add-ons and modules. You will also learn how to manage your Community Server license and other related settings. Towards the end, the book provides an overview of the various steps required to deploy Community Server to a hosting server.

Alfresco 3 Records Management. Comply with regulations and secure your organization's records with Alfresco Records Management

Dick Weisinger, Richard B Weisinger, Alfresco.com

The Alfresco Records Management feature set is so complete that it is one of the very limited number of systems, and the only Open Source solution, that has been fully certified for Records Management use by the US Department of Defense. Record keeping is important because accurate records are really the only way that organizations can demonstrate compliance with regulatory requirements. The amount of regulation that organizations must comply with has gone up dramatically over the last decade, and the complexity of record management has increased proportionally.Alfresco 3 Records Management is a complete guide for setting up records programs within organizations. The book is the first and only one that describes Alfresco's implementation of Records Management. It not only teaches the technology for implementing Records Management, but also discusses the important roles that both processes and people play in the building of a successful records program.Alfresco 3 Records Management starts with a description of the importance of record keeping, especially from a regulatory compliance perspective. It then discusses Records Management best practices and standards, and goes on to describe step by step how to identify documents that need to be managed as records, how to use Alfresco Records Management software to set up the File Plan structure for organizing the storage of records, and then how to manage the lifecycle of the records.The book provides detailed instructions for installing and configuring Alfresco Records Management. The topics covered include setting up a record File Plan, filing records, establishing record retention schedules, setting up security and permissions, assigning metadata, extending the content model, using advanced search techniques, and creating system activity audit reports. The book also provides deep-dive information from a developer's perspective about how the Records Management module was implemented within the Alfresco Share platform.Alfresco 3 Records Management covers features available in both the Community and Enterprise versions of Alfresco software. By the end of this book, you will be able to successfully develop a records policy and implement it within Alfresco Records Management.

Hands-On Neuroevolution with Python. Build high-performing artificial neural network architectures using neuroevolution-based algorithms

Iaroslav Omelianenko

Neuroevolution is a form of artificial intelligence learning that uses evolutionary algorithms to simplify the process of solving complex tasks in domains such as games, robotics, and the simulation of natural processes. This book will give you comprehensive insights into essential neuroevolution concepts and equip you with the skills you need to apply neuroevolution-based algorithms to solve practical, real-world problems.You'll start with learning the key neuroevolution concepts and methods by writing code with Python. You'll also get hands-on experience with popular Python libraries and cover examples of classical reinforcement learning, path planning for autonomous agents, and developing agents to autonomously play Atari games. Next, you'll learn to solve common and not-so-common challenges in natural computing using neuroevolution-based algorithms. Later, you'll understand how to apply neuroevolution strategies to existing neural network designs to improve training and inference performance. Finally, you'll gain clear insights into the topology of neural networks and how neuroevolution allows you to develop complex networks, starting with simple ones.By the end of this book, you will not only have explored existing neuroevolution-based algorithms, but also have the skills you need to apply them in your research and work assignments.

Learning zANTI2 for Android Pentesting. Dive into the world of advanced network penetration tests to survey and attack wireless networks using your Android device and zANTI2

Miroslav Vitula

IBM Cognos 8 Report Studio Cookbook. Over 80 great recipes for taking control of Cognos 8 Report Studio

Abhishek Sanghani

Cognos Report Studio is widely used for creating and managing business reports in medium to large companies. It is simple enough for any business analyst, power user, or developer to pick up and start developing basic reports. However, when it comes to developing more sophisticated, fully functional business reports for wider audiences, report authors will need guidance. This book helps you understand and use all the features provided by Report Studio to generate impressive deliverables. It will take you from being a beginner to a professional report author. It bridges the gap between basic training provided by manuals or trainers and the practical techniques learned over years of practice. This book covers all the basic and advanced features of Report Authoring. It begins by bringing readers on the same platform and introducing the fundamental features useful across any level of reporting. Then it ascends to advanced techniques and tricks to overcome Studio limitations.Develop excellent reports using dimensional data sources by following best practices that development work requires in Report Studio. You will also learn about editing the report outside the Studio by directly editing the XML specifications. Provide richness to the user interface by adding JavaScript and HTML tags. The main focus is on the practical use of various powerful features that Report Studio has to offer to suit your business requirements.

Mobile Device Exploitation Cookbook. Over 40 recipes to master mobile device penetration testing with open source tools

Prashant Verma, Akshay Dixit

Mobile attacks are on the rise. We are adapting ourselves to new and improved smartphones, gadgets, and their accessories, and with this network of smart things, come bigger risks. Threat exposure increases and the possibility of data losses increase. Exploitations of mobile devices are significant sources of such attacks.Mobile devices come with different platforms, such as Android and iOS. Each platform has its own feature-set, programming language, and a different set of tools. This means that each platform has different exploitation tricks, different malware, and requires a unique approach in regards to forensics or penetration testing. Device exploitation is a broad subject which is widely discussed, equally explored by both Whitehats and Blackhats.This cookbook recipes take you through a wide variety of exploitation techniques across popular mobile platforms. The journey starts with an introduction to basic exploits on mobile platforms and reverse engineering for Android and iOS platforms. Setup and use Android and iOS SDKs and the Pentesting environment. Understand more about basic malware attacks and learn how the malware are coded. Further, perform security testing of Android and iOS applications and audit mobile applications via static and dynamic analysis.Moving further, you'll get introduced to mobile device forensics. Attack mobile application traffic and overcome SSL, before moving on to penetration testing and exploitation.The book concludes with the basics of platforms and exploit tricks on BlackBerry and Windows Phone. By the end of the book, you will be able to use variety of exploitation techniques across popular mobile platforms with stress on Android and iOS.