Mastering Zendesk. Click here to enter text

Cedric F. Jacob

Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you’re a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.

Big Data Visualization. Bring scalability and dynamics to your Big Data visualization

Gain valuable insight into big data analytics with this book. Covering the tools you need to analyse data, together with IBM certified expert James Miller?s insight, this book is the key to data visualization success. ? Learn the tools & techniques to process big data for efficient data visualization ? Packed with insightful real-world use cases ? Addresses the difficulties faced by professionals in the field of big data analytics

Mastering Spring 5.0. Master reactive programming, microservices, Cloud Native applications, and more

Spring 5.0 is due to arrive with a myriad of new and exciting features that will change the way we’ve used the framework so far. This book will show you this evolution—from solving the problems of testable applications to building distributed applications on the cloud.The book begins with an insight into the new features in Spring 5.0 and shows you how to build an application using Spring MVC. You will realize how application architectures have evolved from monoliths to those built around microservices. You will then get a thorough understanding of how to build and extend microservices using Spring Boot. You will also understand how to build and deploy Cloud-Native microservices with Spring Cloud. The advanced features of Spring Boot will be illustrated through powerful examples. We will be introduced to a JVM language that’s quickly gaining popularity - Kotlin. Also, we will discuss how to set up a Kotlin project in Eclipse.By the end of the book, you will be equipped with the knowledge and best practices required to develop microservices with the Spring Framework.

Mapping with ArcGIS Pro. Design accurate and user-friendly maps to share the story of your data

Amy Rock, Ryan Malhoski

ArcGIS Pro is a geographic information system for working with maps and geographic information. This book will help you create visually stunning maps that increase thelegibility of the stories being mapped and introduce visual and design concepts intoa traditionally scientific, data-driven process. The book begins by outlining the stepsof gathering data from authoritative sources and lays out the workflow of creating a great map. Once the plan is in place you will learn how to organize the Contents Pane in ArcGIS Pro and identify the steps involved in streamlining the production process. Then you will learn Cartographic Design techniques using ArcGIS Pro's feature set to organize thepage structure and create a custom set of color swatches. You will be then exposedto the techniques required to ensure your data is clear and legible no matter the sizeor scale of your map. The later chapters will help you understand the various projectionsystems, trade-offs between them, and the proper applications of them to make sureyour maps are accurate and visually appealing. Finally, you will be introducedto the ArcGIS Online ecosystem and how ArcGIS Pro can utilize it within theapplication. You will learn Smart Mapping, a new feature of ArcGIS Online that willhelp you to make maps that are visually stunning and useful.By the end of this book, you will feel more confident in making appropriate cartographic decisions.

Hands-On Artificial Intelligence for IoT. Expert machine learning and deep learning techniques for developing smarter IoT systems

Amita Kapoor

There are many applications that use data science and analytics to gain insights from terabytes of data. These apps, however, do not address the challenge of continually discovering patterns for IoT data. In Hands-On Artificial Intelligence for IoT, we cover various aspects of artificial intelligence (AI) and its implementation to make your IoT solutions smarter.This book starts by covering the process of gathering and preprocessing IoT data gathered from distributed sources. You will learn different AI techniques such as machine learning, deep learning, reinforcement learning, and natural language processing to build smart IoT systems. You will also leverage the power of AI to handle real-time data coming from wearable devices. As you progress through the book, techniques for building models that work with different kinds of data generated and consumed by IoT devices such as time series, images, and audio will be covered. Useful case studies on four major application areas of IoT solutions are a key focal point of this book. In the concluding chapters, you will leverage the power of widely used Python libraries, TensorFlow and Keras, to build different kinds of smart AI models.By the end of this book, you will be able to build smart AI-powered IoT apps with confidence.

Foundations of Blockchain. The pathway to cryptocurrencies and decentralized blockchain applications

Koshik Raj

Blockchain technology is a combination of three popular concepts: cryptography, peer-to-peer networking, and game theory. This book is for anyone who wants to dive into blockchain from first principles and learn how decentralized applications and cryptocurrencies really work.This book begins with an overview of blockchain technology, including key definitions, its purposes and characteristics, so you can assess the full potential of blockchain. All essential aspects of cryptography are then presented, as the backbone of blockchain. For readers who want to study the underlying algorithms of blockchain, you’ll see Python implementations throughout.You’ll then learn how blockchain architecture can create decentralized applications. You’ll see how blockchain achieves decentralization through peer-to-peer networking, and how a simple blockchain can be built in a P2P network. You’ll learn how these elements can implement a cryptocurrency such as Bitcoin, and the wider applications of blockchain work through smart contracts. Blockchain optimization techniques, and blockchain security strategies are then presented. To complete this foundation, we consider blockchain applications in the financial and non-financial sectors, and also analyze the future of blockchain. A study of blockchain use cases includes supply chains, payment systems, crowdfunding, and DAOs, which rounds out your foundation in blockchain technology.

From Voices to Results - Voice of Customer Questions, Tools and Analysis. Proven techniques for understanding and engaging with your customers

Robert Coppenhaver

Voice of Customer (VoC) is one of the most popular forms of market research that combines both quantitative and qualitative methods. This book is about developing a deeper knowledge of your customers and understanding their articulated and unarticulated needs. Doing so requires engaging with customers in a meaningful and substantive way – something that is becoming more and more important with the rise of the increasingly connected world.This book gives you a framework to understand what products and features your customers need, or will need in the future. It provides the tools to conduct a VoC program and suggests how to take the customer input and turn it into successful products. This book also explains how to position and price your products in the market, and demonstrates ROI to the management team to get your product development funded.By the end of this book, you will have a thorough understanding of the relevant stages of a VoC project. It will show you how to devise an effective plan, direct the project to their objectives, and then how to collect the voice of the customer, with examples and templates for interviewing and surveying them.

Full Stack Web Development with Raspberry Pi 3. Build complex web applications with a portable computer

Soham Kamani

Modern web technology and portable computing together have enabled huge advances in the Internet of Things (IoT) space,as well as in areas such as machine learning and big data. The Raspberry Pi is a very popular portable computer for running full stack web applications. This book will empower you to master this rapidly evolving technology to develop complex web applications and interfaces.This book starts by familiarizing you with the various components that make up the webdevelopment stack and that will integrate into your Raspberry Pi-powered web applications. It also introduces the Raspberry Pi computer and teach you how to get upand running with a brand new one. Next, this book introduces you to the different kinds ofsensor you’ll use to make your applications; using these skills, you will be able to createfull stack web applications and make them available to users via a web interface. Later,this book will also teach you how to build interactive web applications using JavaScriptand HTML5 for the visual representation of sensor data. Finally, this book will teach youhow to use a SQLite database to store and retrieve sensor data from multiple RaspberryPi computers.By the end of this book you will be able to create complex full stack web applicationson the Raspberry Pi 3 and will have improved your application’s performance and usability.