Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences

Welly Lee, James Phillips, Ray Smith

Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You’ll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario.By the end of this Microsoft book, you’ll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.

Amazon Connect: Up and Running. Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Jeff Armstrong

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration.Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics.By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).

Haskell Data Analysis Cookbook. Explore intuitive data analysis techniques and powerful machine learning methods using over 130 practical recipes

Nishant Shukla

SolarWinds Server & Application Monitor: Deployment and Administration. Ensuring high availability for your IT services can be problematic, but with this tutorial on SolarWinds SAM it suddenly becomes a lot more feasible. It's the perfect primer for one of the most intuitive, enterprise-level monitors around

Justin Brant

As a network or system administrator, your primary responsibility is to ensure high availability of all managed IT services. There are a number of monitoring tools available; but these can be complicated and expensive, and may only monitor certain areas of your network. SolarWinds Server & Application Monitor is an intuitive, all-encompassing, yet cost effective, enterprise-level network monitoring service.A concise and practical, hands-on guide that will teach you how utilize SolarWinds SAM. It provides step-by-step tutorials to walk you through every feature, while teaching you how to tailor the product to your own network environment.This book will guide you through equipping your network devices and servers for SolarWinds SAM utilization. It will provide a sequential, hands-on overview of the product, and is suited for networks of all sizes, ranging from small businesses to larger enterprises.You will learn how to populate SolarWinds SAM with nodes, then classify and group nodes to tailor the product to your network environment. By doing so, you will benefit from key features such as automated alerts, traps, and reports. Each feature is explained in a practical and useful manner via tutorials and real-world examples to help you start monitoring your network quickly and efficiently, while keeping security implications in mind by applying enterprise-level best practices.

AWS for Solutions Architects. The definitive guide to AWS Solutions Architecture for migrating to, building, scaling, and succeeding in the cloud - Second Edition

Saurabh Shrivastava, Neelanjali Srivastav, Dr. Siddhartha Choubey, Ph.D, ...

The second edition of AWS for Solutions Architects provides a practical guide to designing cloud solutions that align with industry best practices. This updated edition covers the AWS Well-Architected Framework, core design principles, and cloud-native patterns to help you build secure, high-performance, and cost-effective architectures.Gain a deep understanding of AWS networking, hybrid cloud connectivity, and edge deployments. Explore big data processing with EMR, Glue, Kinesis, and MSK, enabling you to extract valuable insights from data efficiently. New chapters introduce CloudOps, machine learning, IoT, and blockchain, equipping you with the knowledge to develop modern cloud solutions.Learn how to optimize AWS storage, implement containerization strategies, and design scalable data lakes. Whether working on simple configurations or complex enterprise architectures, this guide provides the expertise needed to solve real-world cloud challenges and build reliable, high-performing AWS solutions.

Introduction to Algorithms. A Comprehensive Guide for Beginners: Unlocking Computational Thinking

Cuantum Technologies LLC

Begin your journey into the fascinating world of algorithms with this comprehensive course. Starting with an introduction to the basics, you will learn about pseudocode and flowcharts, the fundamental tools for representing algorithms. As you progress, you'll delve into the efficiency of algorithms, understanding how to evaluate and optimize them for better performance. The course will also cover various basic algorithm types, providing a solid foundation for further exploration.You will explore specific categories of algorithms, including search and sort algorithms, which are crucial for managing and retrieving data efficiently. You will also learn about graph algorithms, which are essential for solving problems related to networks and relationships. Additionally, the course will introduce you to the data structures commonly used in algorithms.Towards the end, the focus shifts to algorithm design techniques and their real-world applications. You will discover various strategies for creating efficient and effective algorithms and see how these techniques are applied in real-world scenarios. By the end of the course, you will have a thorough understanding of algorithmic principles and be equipped with the skills to apply them in your technical career.

Mastering Windows Security and Hardening. Secure and protect your Windows environment from intruders, malware attacks, and other cyber threats

Mark Dunkerley, Matt Tumbarello

Are you looking for effective ways to protect Windows-based systems from being compromised by unauthorized users?Mastering Windows Security and Hardening is a detailed guide that helps you gain expertise when implementing efficient security measures and creating robust defense solutions.We will begin with an introduction to Windows security fundamentals, baselining, and the importance of building a baseline for an organization. As you advance, you will learn how to effectively secure and harden your Windows-based system, protect identities, and even manage access. In the concluding chapters, the book will take you through testing, monitoring, and security operations. In addition to this, you’ll be equipped with the tools you need to ensure compliance and continuous monitoring through security operations.By the end of this book, you’ll have developed a full understanding of the processes and tools involved in securing and hardening your Windows environment.

Building Websites with PHP-Nuke. A practical guide to creating and maintaining your own community website with PHP-Nuke

Douglas Paterson, Francisco Burzi

PHP-Nuke is a free tool for managing the content of a dynamic website. As one of the most popular applications on the Internet, PHP-Nuke has grown into a complex, powerful tool with an extraordinary range of features, and a loyal community of supporters. Through a web-based interface, users can edit and manage their site without the need for knowledge of web programming. PHP-Nuke is ideal for running a community-driven website, where visitors create accounts, comment and interact with the site, and contribute material in an easily managed fashion. PHP-Nuke has many of the features you would want from a website such as news stories, ratings, comments, discussion forums, and its look can be easily controlled with the use of themes.If you want to create a powerful, fully-featured website in no time, this book is for you. This book will help you explore PHP-Nuke, putting you in the picture of what it offers, and how to go about realizing this.Throughout the book we develop an example site, as you are taken on a detailed tour of the features of PHP-Nuke. You will be introduced to the main components of PHP-Nuke, and learn how to manage them. You will develop the skills and confidence to manage all types of content on the site, and also understand how users work and interact with the site.To make sure that you create a site that looks the way you want it to, the book covers customizing themes to help define your look for your pages. Although PHP-Nuke allows you to accomplish much without doing any web programming, to extend your site you will need to get your hands dirty with some coding. The book leads you through adding custom code to PHP-Nuke, and shows you how PHP-Nuke puts pages together, and the functions it uses for the fundamental operations of the site.